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March 2024 by Thomas George
I wanted to write a positive review of Roche Bobois as some of their pieces are beautiful, however, my experience after purchasing the Evol table has been subpar for a luxury brand.
The table arrived in October, and about two weeks later, I noticed that the black chrome finish had some defects on the bottom part of the table frame (something you wouldn't notice unless you were on the ground looking at it closely...after dropping my pen)
I notified Roche immediately and was given the standard, "we are looking into it and have notified our factory". Every 2 weeks, I would get a notice that they are still looking into it. This continued through Nov, Dec, Jan, and Feb. The local customer service rep recommended I apply car polish to see if it fixed the defect. I finally had enough and filed a claim with Amex. They put a credit hold against Roche and within a few days, Roche notified Amex that they delivered the product successfully as contracted, and I was supposed to notify them about any issues within 72 hours. Amex subsequently released the hold. I didn't want to go through the hassle as it wasn't worth my time to argue with shady business people over a $4000 table.
One thing is for sure, the company has as much quality as the defect in their products. Their customer care chief and their CEO don't care about the quality of their products but more on their deceptive ways to collect premium prices for 2nd rate products.
Do yourself a favor, there are many other choices for quality furniture: cross off Roche Bobois from your list. No wonder they have an "outlet" now, an admission to their low quality products now being pushed out.
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March 2024 by Sophia P.
bad customer service and arrogant staff. product is not good quality. overpriced for what it is
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March 2024 by Thomas G.
terrible customer service. defective and poor workmanship products. go elsewhere as there much better options beyond these charlatans
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January 2024 by andie
We had such a lovely experience shopping at the outlet and retail stores. Georgia was devine and helped me with every step in the process.
This is a luxury item for us, and we were treated with respect and attention. She went out of her way to make us feel looked after.
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April 2023 by jimmy martin
Not at all worth it product very very over price 0% wow factor I booked the cocktail table online thinking of a buying designer product from Paris ? after 27 weeks I am so disappointed by product.nothing is available in showroom for ready to pickup, service is pathetic specially from the warehouse department totally unacceptable service unprofessional
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April 2022 by Zachary O.
Arrogant and snobby staff. If you don't "look like money" they won't even acknowledge your presence. If you don't want a sales job working weekends, choose a different career path.
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February 2022 by Tracey 845
I do NOT love the Paramus location. Been a customer of Roche Bobois for several years and this Paramus location is in need of Customer Service OVERHAUL.My daughter, 18, told me how she watched the woman look at us from head to toe. Must not have looked $$$ enough to warrant her rising from the chair.Thankfully, my daughter also said " I hope she has more happiness in her life, because obviously she is very down and sullen, and it must be how she lives every day". Perception.There was also a new hire on the floor,, and sadly,, had no knowledge of even the basics. And the " angry" manager didn't want to help her either.Thing is, I'm already a client. I was there to make a purchase. Instead, we drove 60 minutes, excited to see the new MahJong " platforms " ( new as in...Summer 2021, still not on the floor) for nothing, and - as it was also a floor sample sale period, was unable to ascertain which floor models had already been sold.I will make sure to steer the other friends that admire my living room, to a NYC or LI store.Shameful! ** Photo of the chaise noone wanted to sell us!
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January 2022 by A P.
Worst customer experience to date. We fully furnished our new home - Roche Bobois being one of the companies we used. From delivery down to answering basic questions on how to clean, has been nothing but a headache and the staff are rude and not helpful. For the cost of the product you would expect better customer care. Awful!!
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April 2021 by Ferris Slim
Went in today with the intention of placing an order. Was greeted by one of the sales people and I explained what I was looking for. Within 5 minutes of my being there she suggested I could find what I was looking for at Pottery Barn. She followed me closely around the store and at one point looked genuinely panicked when she lost site of me at the back of the store.
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December 2019 by James L.
Beautiful design and excellent service, I would highly recommend ROCHE for those one of a kind pieces that you cant find anywhere else. It is always a pleasure to work with Rashell, each time her recommendations are great options and the experience always exceeds the expectations of the clients. I can't wait to use your pieces for future projects and look forward to the next visit!
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October 2019 by Irina S
We like RB modern contemporary style and we choose all the items we needed.
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October 2019 by Jim L.
I never imagined I would develop loyalty to a furniture brand however Roche Bobois isn't furniture.... it's art...cleverly disguised in the form of tables, chairs, sofa's etc., and for us, the Paramus store is more like family than a retail establishment. Three years ago we purchased our first Roche products and now we are on a first name basis with the entire staff each of whom are clearly passionate and dedicated to their company and profession. Today, there's nothing in our home purchased from anywhere else. My two cents - Roche of Paramus is the only place for us. Jim/Helen
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September 2019 by Alla Khaitov
Since I bought my house in 2018 I have worked with the Roche bobois showroom in Paramus
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August 2019 by Crissy Morin
I cannot say enough good things about Roche Bobois in Paramus! You will not find high-end luxury furniture with unsurpassed quality like it anywhere else! BEAUTIFUL!!!! MODERN!!!! HIGH END!!!! From the moment we walked into the store until all of our purchases were complete, the entire staff treated us just perfectly! Cecilia, the designer we worked with, is ABSOLUTELY AMAZING!!!!! She guided us in picking out all of our custom appointments and designed renderings for each room! She has IMPECCABLE taste and truly helps you with every detail of your order! We highly recommend Roche Bobois for all of your home design needs... you will not be disappointed!!!
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July 2019 by B P
A few months ago I visited the Roche Bobois showroom in Paramus, New Jersey and I was amazed beyond belief. It was synonymous to that feeling you get on Christmas Day before you open your gifts underneath the tree. Not only was the showroom exquisitely put together, super welcoming, and presenting an enormous number of great pieces, it's the staff that made the difference for me.Â
