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March 2024 by Keya W.
Customer service is poor at this location. The lady that service perfume section is rude and she made me feel vey uncomfortable. I walked out without purchasing anything because of her rudeness.
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February 2024 by Shari Raphael
Love Sephora however not today. Please bring back the charged up liquid eyeshadow (color connect 11). Why does Sephora create great products just to discontinue them. ?
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January 2024 by ashley
i usually come to this sephora all the time with no problem at all but today i was encountered with a weird experience. i came in with my boyfriend and was walking around looking to buy a makeup by mario blush since i had just ran out. i was going to buy with my gift card. i grabbed the blush and continued to look around when i was encountered by one employee if i needed help and i said no since i already had my blush. after that i started to get followed along the isles and was then approached by another woman pointing at the blush in my hand asking what it was..i replied "a makeup by mario blush" and she said "yeah i know but what is it?" and i replied with the shade color. it was weird because i've never had this happen before but i'm assuming they thought i was stealing since i had a lululemon bag in my hand. And then i had about 4 more employees ask me again if i needed help...But as a retail worker i understand. but it was just sad to see it was being done to me when it wasn't my intent. or it jusr could've been racial profiling ???? either way ill just keep this experience in mind
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January 2024 by gab
I came into Sephora today to browse around with my cousin because we have never been. We are visiting from Panama and Sephora does not exist there. My cousin really does not speak any english, and as I said before we have never been in this store before so we did not really know what to expect. I honestly just felt very pressured and she was also uncomfortable because of the amount of times we were approached. We were only in there for about 10-15 minutes and we were approached by workers countless amount of times. I know we are young so maybe they are trying to prevent stealing or something i am not sure but I just wanted to express the discomfort we felt in there. It feels like I can’t walk around and look at products without being scoped by a worker. I know they are only trying to help and do their job but many times i looked and there were workers staring at us. She also has social anxiety so the setting was just super unwelcoming. One lady recommended me a product and ultimately I ended up buying it because we just felt pressured and I wanted to leave. I will say the product is very nice and I like it a lot but I did not really want to spend 41 dollars on a lip balm. Sorry for the negative review I just wanted to share my thoughts.
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January 2024 by Sofia Caimi
I went in just 25-30 minutes before my shift in GSP looking for some makeup for the new year approaching and was helped by Jennifer. I got taught a lot about my skin and got recommended products to use. Although I didn’t end up buying skin care I appreciated the help and do consider going back to get the skin care recommendations. As for the makeup I simply showed a video and got recommended Jennifer’s favorite products and loved that Jennifer did not hesitate to sample the products on my skin. I left with a new makeup everyday look and couldn’t be more excited of the products chosen!! Jennifer did so much with the time given and even put my products on hold til the end of my shift at the mall. Little things like this are what makes me want to go back. I will definitely visit again as Jennifer made me feel completely comfortable and knew 100% what was talked about and what would be the best for me. THANK YOU!!??
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December 2023 by Yohanna Reyes
Staff / beauty technicians are always very helpful!
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November 2023 by cece milord
Don’t go there customer service sucks I went there yesterday wanted to purchase one item which was foundation got to register to pay for my item this Spanish lady with long black hair I handed her 50$ bill my total was 52$.25 cent she talking about her pen can’t read my 50$ bill so she had me waiting waiting in front of register while figuring out about the bill I had other smaller bills I could have paid but Sephora y’all need to do better hiring better workers so I left after waisting my time I didn’t buy it so I went Ulta beauty used same bill they had a pen with a light I purchased what I needed with no issues no problem the Spanish girl you had at your resgister was very ignorant and stupid.
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October 2023 by Paula Jarpa
Karina was such a gem! I’ve never had such a personalized experience as the one she gave me. She was so attentive to my needs and was so kind to suggest the correct product for me. She made my Sephora experience memorable. She just earned herself a loyal customer! Thank you Karina !
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August 2023 by Elia Murphy
I love going to Sephora the people there are professional they greeted me at the door David asked me if I needed help amazing very good customer service
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August 2023 by Nancy Jordan
One of the most wonderful experiences I have ever had at a stand alone location… I would highly recommend this location for anyones first experience. Staff AMAZING and helpful.
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August 2023 by Lisha O.
Thank you Monica for your good service. A very nice girl and she gave us very useful information.
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July 2023 by christine
Bri was so helpful and helped me find the products I needed right away.She's golden ✨️
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July 2023 by Veronica Smith
Bree helped me out and she was amazing. The entire staff is welcoming, helpful and kind. Love going to this location
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June 2023 by Lori M.
I had a great experience at Sephora. (After being at MAC and the girl there getting me the wrong color and telling her coworker in-front of me that she was only on four hours of sleep and hungover)....I decided to go next door to Sephora instead. They were busy but said someone would be right with me. She did a color match for me and suggested some items even though they were extremely busy. The cashiers were lovely as well.
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June 2023 by Di Mare
The service at Garden State Plaza NJ store is horrible!! They do have a nasty attitude and not just one .. but almost all they work there. They do ask u if u need help, but if u say yes.. here starts the attitude. And if u have to return smth.. they use “since covid” reason for everything, but do they get that no one using covid as an excuse anymore?!! For sure will never step at this location.