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January 2024 by Share G.
I was there on 01/05 sometime after 5pm and there is an older lady that works there that was completely rude to me. I was waiting in line to try on bras and after she helped the first person to their fitting room she turned to me and just said "yes?" I thought that was strange since I had 2 bras in my hand so clearly I was there to try on bras. I ask for a fitting room and her response is "oh". She takes me to a fitting room where I start trying on the bras, I'm barely starting to try on the second one when she loudly bangs on my dressing room door and starts yelling at me asking how I'm doing. I tell her I'm fine. She continues to ask me lots of questions including my name. At this point it's clear this woman must think I'm stealing. She finally leaves me alone. I come out of the dressing room and put the bra I didn't want on a rack by the fitting room. I continue shopping but I see this older woman stare at me and is trying to see what I'm holding. I see her go to the dressing room I was in trying to find the second bra I tried on. I'm continuing to shop when I turn around and suddenly she's inches from my face just staring at me as if to ensure I'm not stealing or doing something wrong. At this point I'm very annoyed so I give her a dirty look and walk all the way to the other side of the store. She finally leaves me alone and another girl(who was very kind and patient) helped me when I needed some guidance. I'm really disappointed by this experience because I did nothing wrong besides just exist. I was shopping just like everyone else. I'm not sure why this older lady decided to target me. It was especially disappointing to see a minority treat another minority so poorly
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May 2023 by kristal vasquez
I had a GREAT experience today with Diana!! I couldn’t find her survey so i’m writing a review; for how great she was with helping me find my perfect bra!! I cant thank her enough for the experience I had today, Thank you so muchh!
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November 2022 by Amy Loesser
Bought a bra this summer. Loved it. After a few months it started coming apart at the seems and was hanging on by a thread. I brought it back with receipt and they said “sorry, nothing they can do” only 60 days. They say they are risk free bras but obviously these products are completely junk. Not to mention the poor customer service. I’m shocked they just said sorry nothing we can do. Poor quality and poor service. Never going back.
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October 2022 by Brittany Nembhard (Queen_Bee1167)
I bought two bras from this location and both bras the wire broke on the bottom of the bra. I called the store and the lady that I spoke with told me that there’s nothing they could do because it’s past the 60 days. I understand that but the least you could do is find a solution it’s two bras that I bought. On top of the these bras are not cheap. Never shopping here again !!
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July 2022 by It's Just Britt (Queen_Bee1167)
I bought two bras from this location and both bras the wire broke on the bottom of the bra. I called the store and the lady that I spoke with told me that there’s nothing they could do because it’s past the 60 days. I understand that but the least you could do is find a solution it’s two bras that I bought. On top of the these bras are not cheap. Never shopping here again !!
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May 2022 by Deborah Tuminello
Mary was extremely helpful, in my selection! Outstanding service!! Thanks !Mary
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February 2022 by The Vending Queen
Horrible customer service walked in the store literally walked around for about 10 min and stood online after others had came in after me received a greeting and still no service I had to walk out and leave items on the counter. Will never visit this location again.
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February 2021 by Caitlin Sawicki
First-time shopper recently and definitely won’t be my last! Renee was awesome and knowledgeable; she helped in finding a great new bra for me and actually measured me properly, unlike other places. She even priority-mailed an item that she had forgotten to place in my bag so I didn’t have to come back to the store. I now have a new go-to for bras and underwear!
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February 2021 by Alexa Natalie
RENEE was extremely helpful. I went in looking to purchase a comfortable fitting bra and make a return from an online purchase and she helped me right away. I tried on about 6+ bras and FINALLY found the most comfortable bra I have ever tried on. I am a 38G so it’s really difficult for me to find something that is comfortable and Renee managed to find me the perfect bra. 10/10 customer service skills and she is extremely knowledgeable about the products soma offers.
