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August 2023 by Valencia Davis
I bought a trousers at steps on sale for 12.99 ,took it home and it didnt couldn't fit me . Took it back to the shop to exchange for something esle and was told I can't exchange, or get a credit note . I just walk out the shop and left the trousers. This shop is a rip of . Would not be shopping there again .
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August 2023 by Mario Gonsalves
Be careful... fraud people.. no one is picking call. No refund for return orders
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January 2023 by Yelson Flores
Great store my wife absolutely love this store?unfortunately it’s not longer in PARAMUS?
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July 2022 by Tiffany Persons
Horrible store there clothes are cheap and they want top notch prices , once they get your money you cannot get it back , they are rude as they do not help you just stand behind the register waiting for you to pay, do not go there
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May 2022 by Danielle Phillips
I purchased a dress and was told I could exchange within 21 days with the receipt. In picked out two dresses to possibly exchange it for which were more than the dress in originally bought…Apparently, anything with a different color sticker ANYWHERE on the store (even if it’s NOT in the sale section) is final sale.I even asked the girl at the register, and she told me I could exchange it.The sales girl I spoke to today was sweet, but the manager was rude. So I exchange for the same size (only exchange she would allow) and left.Buyer beware!I wouldn’t advise shopping here.
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April 2022 by Ana Maria
TERRIBLE CUSTOMER SERVICEI should have pay attention to the reviews about customer service. the store has very nice clothes but the person in charge is very rude and definitely does not know how to deal with customers. She does not offer the same benefits for all customers. for my first purchase over $270 of clothes full price, they never offered me to create an account or 10% off for my first purchase. Discrimination? 100% definitely not worth buying there.
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August 2021 by TIANNA PINEDA
Are you guys still open in Paramus
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May 2021 by Celmira Lamadrid
Nice store.Good deals.
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April 2021 by Jesenia Gz
Bought a black fur vest it was supeeeeerrrrrrr cheap and it had pockets. They only had one size for all of the ones they had. They only had Gray and black ones.There seems to be two stores in the garden state plaza which is interesting... they’re both on the second floor. Just around the corner kind of from each other. They seem to have cute clothing, hard to tell if they’re good quality or if they fit cute since you can’t use the fitting rooms during Covid.Other than that the place seemed dope and the music was cool!!!
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January 2020 by Joe Ort
Whoever the heck does the visuals for this store really needs some lessons! It is Feb 19th and their Valentines “decor” is still up; deflated balloons, jewelry strewn all over the floor of the windows and the sensors (don’t even get me started in the sensors left on the clothes)!!! Wedged in between Banana Republic and Sephora you really need to step up your visual game and clean these windows up, let me help!!!
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October 2019 by Jennifer Bailey
Horrible customer service from the manager or whoever that curly hair lady was, extremely rude and gave me attitude the whole entire time I was trying to ask her a question. I understand the policy for the return but no needed to be rude. Won't be returning any time soon.
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October 2019 by Ella Mariano
I don’t know how this company works but, I’ve never seen a manager eat behind the register and on top of it, give no effort to help me find a dress. When i asked her she points at a rack and tells me go over there. I’m sorry but i won’t be coming to this store again and i usually don’t write reviews but this lady was just rude and disrespectful. I don’t want people to experience the same things. I had asked her for her name and she asked why and i didn’t give her a reason so she didn’t tell me. So, whoever this locations manager is, she’s rudeeee
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August 2019 by Jen Mwangi
Love the clothes and the prices! There's no returns here only exchanges so make sure you try on whatever you're thinking of getting! Also the workers here don't seem all that interested in helping you but that doesn't bother me cause I like browsing on my own. But I can say with confidence that their selection is incredible
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June 2019 by Laura Black
Horrible customer service from the head manager. She was talking in a rude manner and did not make me feel like i was being helped out what so ever, and then she walked away.
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May 2019 by Kerra Roseburgh
Steps has beautiful selections of clothing but they cater to a smaller figure. Their biggest size is a large.
