-
September 2025 by Diana S
I’ve been a regular customer at this Tommy Hilfiger outlet location, and my experience has been largely positive thanks to one exceptional employee. This review focuses on both the standout service I’ve received and areas where the store could improve.
PARKING
Fair warning, parking here is consistently challenging regardless of when you visit. Whether it’s a holiday, weekend, or weekday, the area stays busy and finding a spot can be tricky. Plan accordingly and give yourself extra time.
CUSTOMER SERVICE
Rosa Garcia deserves every bit of praise for her outstanding customer service. She provides an experience that feels like having a personal shopper who genuinely cares about how you look. What sets Rosa apart is her honesty, she’ll tell you straight up if something looks good on you or not, and I’ve learned to trust her judgment completely. Even when I’m unsure about a piece, her approval gives me confidence because I know she wouldn’t mislead me. Despite English not being her first language, communication has never been an issue; her attentiveness and dedication to customer service shine through. She’s always well-dressed and professional, and I’ve noticed she gives the same level of attention to every customer who needs help.
Unfortunately, I can’t say the same about some of the other staff members. There’s an off-putting vibe from a few other employees that makes me feel somewhat judged, which is disappointing in contrast to Rosa’s welcoming approach.
I only keep coming back to shop here when Rosa is on shift, and I will continue to do so.
ATMOSPHERE
The store itself has a bright, inviting atmosphere that’s pleasant to walk into. I’ve been enjoying the quality pieces I’ve purchased here. The outlet pricing makes it much more affordable for good quality goods.
However, there’s one significant issue: the scented wall plug-ins in the dressing rooms.
These consistently cause me to sneeze and give me headaches where otherwise I have no problems. For an upscale store like this, I’d expect more consideration for customers as these scented plugins aren’t even safe for the general public and would recommend switching to something more natural or simply removing them altogether. If there is a scent issue, it should be dealt with accordingly and not masked with such items.
OVERALL
Rosa Garcia earns 5 stars! She’s the reason I keep coming back.
The store itself gets 3.5-4 stars due to the mixed staff experience and the scent issue in the dressing rooms. If you’re shopping here, definitely seek out Rosa for assistance, you won’t be disappointed.
-
July 2025 by Mais Laham
I went to the store to buy a shirt, but unfortunately had a very unpleasant experience. The girl with glasses who was working there actually yelled at us for looking through the shirts and not folding them back immediately. It made us feel very uncomfortable, and we decided not to buy anything. Really disappointing customer service.
-
June 2025 by Abhi Weltig
Prices are a bit high
-
June 2025 by Angie Escobar
Extremely rude and unprofessional staff. If you want to try something they tell you that is closed and that you have 30 days to return and item if you want to buy it
-
July 2024 by Nehal Ahmed
This is a nice clean TH outlet store. Lots of discounts and sale prices available on clothing, accessories, shoes, wallet, belts, socks. There are women, men and kids section. Fitting rooms available. Associates are around to help customers while they also continuously work keeping the store tidy. Checkouts are usually fast. They add or remove additional associates from counter based on number of customers in the line.
The only downside for me is this outlets inventory is not as good. They don’t keep as much variety like some of the bigger TH outlet stores I have been to.
-
July 2024 by Martin
Pretty but overpriced
-
July 2024 by Artie C
Great store to shop at. Very attentive staff too!
-
April 2024 by juan gutierrez
Terrible customer service, walked in the store 45 minutes before closing time neither my wife or kids couldn’t use the fitting room because they were closing. Poor actitudes from all the employees in the store. Bought over $300 worth of merchandise and cashiers had no empathy at all. To make things worse over charging on a discounted pieces. Had to void the entire purchase and run entirely a new bill.Also as we walked in the store they shielded out no cash only credit cards.Terrible customer service and personal.I’ve been shopping this brand for many many years but never ever felt so miserable spending my money at this particular store.Please do something about this store managementThank you
-
February 2024 by Sebastian Lopez Toro
One of the worst services in this mall. Made me wait on line for 30 minutes to tell me I was in the wrong line. To make it worse one of the employees was really disrespectful regardless we had our baby daughters with us.
-
February 2024 by Joy Wang
They said they are open until 9. I made it and came, they said they close at 8:30. I live so far away. And now I have to make a trip another day and return is expiring.
-
December 2023 by Boris Nemkovsky (LiveTravelExplorer)
Good place to save money on Tommy Hilfiger clothes. Also better place to find more Europe style men's clothing.
-
December 2023 by Boris Nemkovsky (LifePassionTravel)
Good place to save money on Tommy Hilfiger clothes. Also better place to find more Europe style men's clothing.
-
October 2023 by lupe gonzalez
nice clothes
-
October 2023 by Raul Reyes M.
I always go to that store and everything is fine, but today very bad service, bad manners and bad treatment of the people who we are going to buy from a young woman at the checkout, they have to be careful when hiring staff to serve the buyers
-
October 2023 by Yoyo Lin
Rude managers
