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June 2025 by Mariella Gomez
Marisa is amazing . Great costumer service .
I had to repair a piece that I bought a couple of years ago from her and she went above and beyond getting the ring repaired. Would highly recommend her and this store
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March 2025 by Kenan Mammedov
Dont come to this store… all stories about “no return” policy is true… will never purchase again… change your staff guys, they are ruining your business
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January 2025 by Aurora Maria
Top quality jewelry. Very professional staff, always dedicated to satisfying each customer with kindness and respect. Thanks Amelia and Belkys you are the best 👌 👍 😍
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January 2025 by Holly Gamble
Unfortunately I had a horrible experience at Tous in Garden State Plaza last evening. A lovely sales rep by the name of Julie ordered a bracelet for me. I stopped by to pick it up. My misfortune began when I realized Julie was not there. The other employees totally ignored me and I believe spoke negatively about me in their language. I asked for help but they proceeded to carry on private conversations with others, laughing, drinking and eating small plates they offered to other customers and their friends. There was no remorse or apology. I ended up leaving without making a purchase. Shame on Tous for their poor customer service. I am a long time Tous costumer, even purchasing from a store in Spain while on vacation. I imagine not too many people have the funds to purchase high end jewelry in this tough economy. I finally asked a woman who I thought worked there for help, thinking she would be nicer. Well she informed me she did not work there in a nice way. She was standing at the counter handling jewelry and going in the back where inventory is kept, she told me she was a friend of the sales girl running her mouth non-stop. Watch out Tous be carful who you hire, but that also was unethical. A long time customer no more, I'd rather spend where I am appreciated.
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June 2024 by Gia SH
One of my favorite store ❣️
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April 2024 by BLANCA SMITH
I definitely read all the comments and I think that I am not the only client who has had several problems with returns. I have never seen that one cannot return jewelry because one has to keep it. The customer service is terrible. There are some Dominican women, especially one named Amelia. They mistreated me a lot when I returned a steel and gold bracelet because I had an allergy in my hand. I called my colleagues to a room to express bad things about me to all of them. person who told me not to pay attention because he saw how upset Amelia was. Julie was a very polite and respectful lady.
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February 2024 by Sue Baek
Strongly discourage shopping here! Purchased a pendant, and tried to return it due to a defect, but Marisa, the salesperson, rudely refused, citing it as a sale item during a 15% off promotion. This, coupled with her unhelpful demeanor, reflects consistently poor customer service. The undisclosed return policy and insistence on an exchange for an equal or greater item without refunding any balance left me frustrated. For a better shopping experience, explore alternative options and avoid this store.
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January 2024 by Kola Thomas
The people unprofessional and no English im waiting for replace 2 months wasting of time this place
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August 2023 by D Kendrick
Great store! Wonderful customer service! Fun, friendly and fantastic shopping experience! Amo TOUS!
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July 2023 by Lillian Encarncion
It is the best Tous store I have ever visited. Amelia and Neila are the best as is Jenny. I recommend them ? they always help the customer and satisfaction is guaranteed. I have been a customer for many years and even when I am in PR I call them to make my purchases.
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June 2023 by Luz M.N
I’ve been shopping at this location for many years. I love their unique and quality jewelry pieces. Since the beginning my sales rep has been Jenny. She has gotten to know me as a client and knows what to recommend based on my likes. It’s always a pleasure to shop with Jenny. I dont feel pushed instead I feel like she is really trying to help me find a jewelry piece that I would love wearing for the rest of my life and pass on to my daughter. I’ve never had to return anything but if I need any repairs is never a problem.
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June 2023 by Paula Mesa
The two Dominican’s salespeople at the Tous Paramus store are consistently rude and nasty. They over price all the jewelry base on you looks, is not the first time that experience their negative attitude.
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June 2023 by mahalohachloe Park
The salespeople at the Tous Paramus store are consistently rude. I always experience their negative attitude. Most of the reviews about their services are overwhelmingly negative. It's surprising that I continue to see the same unfriendly faces year after year..
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March 2023 by Stephanie Keller
Not very nice ,not interested being charismatic with customers as a Spanish speaking customer ,they where speaking Spanish to talk about people ,they didn't know I knew spanish.we decided to leave
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July 2022 by Renee sarai Flores
I like this store but I don't like the store staff, they are people who serve you very badly. Before there was a woman named Jessica and she served very well. But this time I was assisted by other people who, from the moment I entered the store, saw me from head to toe and began to secrete and say things. two of them I don't want to say where they are from because then they say that someone discriminates against them but I was the one who was discriminated against because they saw me badly and I went to change something and they behaved very badly they told me that it couldn't be changed because why? I had a discount. But if I had gift tickets, it's supposed to be possible because they got very annoying and didn't change anything for me
