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February 2024 by H D
Staff is rude and doesn’t want to help, they got annoyed when my husband and I asked if they had a shoe size in stock. Terrible customer service.
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January 2024 by Kyung Kim
Customer service was aweful, very unpleasant. It was my birthday and my husband wanted to get me a nice boots and the person who was helping me was so rude and odd
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January 2024 by Joseph Goss
Good selection of shoes. Different products than online.
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January 2024 by Jennifer Early
Busy store, very nice store.
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November 2023 by Isabella C.
horrible service, the girls working there are really rude. when I went to checkout I said hi she didn't reply she was always giving attitude, the manager it's the same thing she doesn't care.
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November 2023 by Karla s
No problem with the shoes. Costumer service was very odd tho. I went to buy shoes and they kinda just… stare at you rather than helping out. When buying the uggs, I asked to buy and they said okay and I was there waiting to receive the uggs for like 10 minutes and in the meantime I asked like how much longer they stared. No definite answers just stared they are like robots.
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October 2023 by Danielle C.
I wish I read these reviews before I purchased from this store. I just got off the phone with corporate, customer service about the manager. Seems as these reviews it's a trend and they don't value their customers. I don't have the receipt to warrantee a pair of ruined shoes and he told me, I COULD FALSIFY A BANK STATEMENT. I didn't use the protectant spray accordingly, and it's my fault I don't have the receipt in my email. Nasty, rude, disgusting customer service. They need to fire him.
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October 2023 by 이제미
The old lady with dark hair who works there is so rude. She worked on October 10, 2023.
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October 2023 by Ashly D.
Horrible customer service, and the store manager was super unprofessional and had a nasty attitude when I needed help with an item I purchased from the store. I do not recommend this location at all. I wish it had better management.
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August 2023 by Lisa
Like this brand and always get for my kids especially for winter season. Complaining about service though, very rude staff.
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April 2023 by Brenda Khan
I called from American Dream mall ask for the shoe they clearly said they have them I paid tolls to get here the guys lied they did not have the shoe ? that wasn’t cool ????jersey garden mall Ugg store ????
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January 2023 by Bruno Lee
We bought My mom's birthday gift Ugg boots. Awesome...
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December 2022 by Camila C.
Bad at answering calls but the service in the store was great very polite and quick service despite how busy they were
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December 2022 by Alex Maldonado
Once again employees were very helpful I bought a few pairs of boots and they were really helpful and I definitely will be back very soon
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December 2022 by Breshana
They never answer the phone. Even the mailbox is full. That’s ridiculous given that it’s the holiday season. You lose money by not answering the phone
