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February 2024 by Allison Kretzer
I was having trouble with my service and sat on the phone with Verizon support for hours. I decided to go to the store and the customer service was hands down the best experience I have had at any Verizon store. Ed the store manager is attentive, friendly and puts customers 1st! Thank you to Ed and his team.
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February 2024 by Brian Lewis
Go somewhere else!!! We were there for 3 hours in total today. We waited to have our data transferred to new phones and once it was complete were told that they mistakenly sold us phones that were supposed to be shipped so we couldn't keep them. They wiped the phones we had just waited to have the data transferred to and got us different ones. When I went to speak with the manager, Edwin, he said "everyone knows it takes all day to get a new phone, Verizon made the mistake it wasn't us". As we continued to speak he was dismissive, arrogant, condescending and completely unapologetic for what had occurred. He told me if I had an issue it was with corporate as they had done nothing wrong.
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February 2024 by Margo Russo (Margo)
Very helpful staff..
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January 2024 by Jen Nv
Normally, I hate going to get an upgrade or new phone because of past experiences, even at this location where you feel uncomfortable because the sales person is being pushy, shady and later find out things were snuck in or upsold. I needed a new phone and was dreading going, but after a month of putting it off I finally just had to go. This visit a sales representative by the name Steve assisted me and he was friendly NOT PUSHY, very upfront and honest. Can't remember the last time I left a phone store not feeling like I got ripped off. I'm not a tech savvy person,so I'm always skeptical based on past experiences but this was a fantastic pleasant experience. Thank you Steve!
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January 2024 by Christopher Russo
If Google would allow it, I would give this store zero stars. The female employee with the Snooki bun is an affront to humanity. She is extraordinarily nasty. I do not understand how someone who is this rude to customers has a job. Awful experience. I will never return to this location.
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January 2024 by Nicole
Terrible representatives, stand around doing nothing. The short guy with glasses argued with me when I was asking him simple questions that it seemed like he didn’t even know the answers to. Never coming back
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January 2024 by Rocco Santomenno
Corp tells me to go here and the local office tells me only corp has my documents
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November 2023 by Patricia S.
an update.. NO ONE from the store reached out like they said so it was not as concerning as they implied..so i'm still paying for a free phone!!! going to try at the store again this time I will not be so polite!
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November 2023 by Randy
Do not open any accounts with them. If you have auto pay they will charge you months after you're disconnecting date. This company is nothing but a scam and every time you try to get some help from some actual Representatives they can assist you they can only put you on a 1-800 number. Verizon has the worst customer service out of any business / company that I've ever dealt with. So now that I disconnected my account that had auto pay nobody can help me and nobody can stop it from charging me. Total scam
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September 2023 by Jeff Tarallo
I can’t say enough good things about our experience in this Verizon store! After my son was the victim of fraud they were able to rectify the situation. Arif and Mathew were spectacular. I can’t thank them enough. They both made an awful situation better. Thanks guys!
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September 2023 by Richard Marton
This Verizon store in Paramus is our place to get our cell phones. We don't change our cell phones often but when we do we come here. The customer service here is great. They are very patient and answer all our questions about different phones and providers. Once we choose the new phones we want they go into action and do all the transfers from our old phone to the new phone on the spot. Once we leave our new phone is all up to date and has all of our information from our old phones.
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August 2023 by Adriana Carzo
So, I walked in and the young gentleman said hello may I help you. (Didn’t seem he was interested)I said I was interested in upgrading my phones he asked for my drivers license and cell number.Than he proceeded telling me I’m not eligible for another year and a half.I called up Verizon customer support and the lady said I only have two months of payments on both phones and than I can upgrade.So, who’s right?I’m going to wait until the 15 comes out but I’m not sure if I want to stay with Verizon.
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July 2023 by Melanie March
I went in because my sound was not working on my phone. Instead of trying to find a solution, the salesman did nothing but try to sell me a new phone. I finally asked for a manager. She was helpful and said she had a salesman who was an expert with Google Pixel phones and to come back when he was there. That night my sound came back and I obviously didn't need a new phone. Very disappointing salesman who had no interest in helping me, other than making a sale.
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July 2023 by John Grisoni
Our specialist was Adam when we arrived at the Paramus Verizon store on Route 17 on June 30. Adam immediately greeted us and proceeded to upgrade my wife’s iPhone. Everything was done efficiently and quickly. Adam made sure that we had the best deals available to us. He was courteous and friendly, and we had complete confidence in him.
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July 2023 by Don Reagan
Awesome Experience Upgrading my phone at this location.My Associate Andrew, was polite , friendly, knowledgeable, and got the job done!Andrew is an asset to Verizon and I would highly recommend him for any Verizon/Phone needs. Thanks!!