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March 2024 by Ak S.
I bought new glasses from them. It did not fit me right I brought it back to them to get a new pair. They would not let me keep that pair until the new one came in so I had to go without my glasses for two weeks before the new one came in normally takes one week this time it took two weeks and that whole time I'm without my glasses.
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March 2024 by Janelle C.
Horrible customer service ordered contact lenses received entirely different product than what was discussed. Was not informed of the difference, called to question and the office was argumentative and awful. They claims generic and name brand is the same despite different item, logo, and price! Pushing their own generic brand products without informing customers and describing only the name brand at dr appointment. Will be reporting dr to state department & filing grievance claims. Go ANYWHERE ELSE for your vision needs. These people are HORRIBLE
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February 2024 by Musan Paucinac
Veru nice place with good personel.
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February 2024 by Michele S
Vision Works (Paramus) is always clean and well organized. The front end staff is terrific! Dr. Krav takes her time and explains everything. She saved my eyesight and my husband’s eyesight (we had two very different issues). I highly recommend Vision Works Paramus!
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February 2024 by Evelia Ángeles
They have very bad service, they always attend to you after an hour of your appointment and they want to charge you for everything.
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February 2024 by Edison C.
Today would've been my 1st time going to check my eyes out to see if I needed glasses or contacts. I went in at 2pm and made a appt with the sales person for 5pm I arrived at 4;58 and was told to wait! 5:15 arrived and asked how much longer and was told 5 more minutes! 5:35 came and I asked again how much longer and was told 5 more minutes that's where I pointed at there slogan make appts easier for you in which that was false advertisement cause my experience was ruined and I didn't get a eye exam done and wasted my time and had to pay for my sitter to come to watch my daughter which I lost money on! Horrible service and horrible staff! They were all rude and have no customer service at all!
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January 2024 by Myrtelisa C.
I work at a doctors office. We need the last exam on a patient. The office keeps giving us excuses. Please don't go to Visionworks
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January 2024 by Sergio “Serggy” Vargas
Special thanks to Renzo, optical supervisor who was so helpful and kind to take care of my family needs when we visited the store at Paramus, NJ.
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January 2024 by Jessica Massler
I came here at the end of December for an eye exam and for new glasses. I realize that is a hectic time, as everyone who has benefits is trying to use them up before year end. People were complaining about the wait time, but I didn't have any problem and thought everyone working did a great job considering how busy it was. The eye doctor who examined me was excellent, and the woman who helped me pick my frames was patient and explained everything.I did experience one hiccup. I ordered one pair of prescription glasses and a pair of prescription sunglasses. Each pair arrived on a different day. Unfortunately, the order for the sunglasses was incorrect (hey, things happen). I was informed it would take about a week for the new pair to arrive, but it took longer. I was not informed about my new order number or the delay. Calling the store was frustrating, as no one answered the phones. I had to call the main customer service number to get my new order number and the estimated time. I would have appreciated if the staff at the store were more conservative in their estimate of when my order would be ready and were clearer when providing what happens with a mistake/new order information.Otherwise, my experience here was better than a lot of other eye doctors and stores I've gone to previously. I'd give this place another chance but would hope they won't make another mistake.
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January 2024 by Allison T
Would give 0 stars if I could. Dr Krav insisted on glaucoma test even though I told her it is one of my seizure triggers. When I proceeded to seize immediately after the puff of air she ran out of the room and said to my husband she can see me when I feel better. Not only is it inexcusable as a Dr, it is absolutely inexcusable as a human being.
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January 2024 by Harry Francis
Pulmonary visit excellent… Await glasses for final assessment
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December 2023 by Ron J
I would never return to this store next time. We have an appointment at 4 pm and doctor checked us at 5:30 pm. When we visited at 4 pm, staff says can you please take look frames. so its their trick to keep you waiting so that you can look frames and buy it from there. Simply horrible. I have not seen such 2 hours of visit for glasses. I would never visit this place again.Note: when I complain about such long wait, staff said doctor is so through so it took time. Sorry disagree. doctor just kicked us out in 10 mins. Its their game to sell frames by keep waiting us.
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December 2023 by Joann R Gonzalez
I like coming to this place very nice and polite are the staff and dr
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December 2023 by James Procopio
A great Christmas experience
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December 2023 by roland Marichal
Professional, friendly, excellent style choices