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April 2024 by Melvina Keyes
Customer service there is poor they barely understand what you say half the time I like my pretzel dip the second time and butter I'm hearing that there's a fee for that which is why I haven't been back to what's a pretzel and I am a faithful customer
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December 2023 by Samantha MacKenzie
Service was quick and easy. We got the new fun smore pretzels to share. It was creative and unique. They tasted pretty good. The customer service wasn't anything amazing but also wasn't anything awful either. Just kind of your regular run of the mill pretzel shop. Was a little pricey at $9 for pretzels but is what it is.
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October 2023 by Kristen Dondero
The way myself and my son were treated !!! Is horrible!!! The Spanish lady at the register spoke to us with the most disrespect I have ever been spoken too!!! She couldn't speak English well and when asked her to please repeat. She snapped at my young child !! The people behind as they walked off said she is always rude they have complained many times about her and yet she still has a job!!! I will contact corporate!! Not to mention. Employee number 70 (on my receipt) I saw u on purpose coughing all over the pretzels. As u were angry!! Get a new job!! Fire her immediately!!
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October 2023 by Drew D
Employee number 70 was so rude here’s the back story.i wanted the pepperoni pretzel bites. she said 10 minute wait so i said ok and came back in 15 minutes. then the said 7 more minutes then i said what because her broken english and she said 30 i said 30! she said i don’t know how many times i have to tell you. i said im sorry what did you say and everyone in line left. i said can i get the full pepperoni pretzel and she said they don’t have them but i look over and see 10+ in the heating area.20$ for 2 pretzels. Rude lady who was short and spanish. Then i left with my food. if your a millionaire and don’t care to be yelled at come here. The pretzels were good but not the best
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October 2023 by The Dragon Born Your Brother
Horrible experience at the store I will be calling corporate and making sure they are aware that the store is bombing in the reviews. No one speaks English so good luck if you do.
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September 2023 by Samantha K
I’m here to say that the old short fat Spanish lady is incredibly rude and horrible at customer service. Please fire her!! She is looking at me like I have 5 heads for an order of two pretzels. What is wrong with these people?
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September 2023 by Emily Dawn
Please fire the horrible Spanish lady that works there. She is short and stocky looking my receipt says employee #70. So rude. Horrible service.
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May 2023 by Biane Thiab
I would like to talk about the rude and unnecessary staff treatment of the old spanish lady with glasses and the manager himself who both of them think they own the store but thankfully they do not, the manager also wears glasses and looks spanish/inidian and I think his name is Jose. This guy lacks manners, empathy, and respect, whoever hired him needs to fire him asap since this guy knows nothing about customer service and will be the reason of losing customers. Long story short, my pregnant sister wanted a cheese pretzel that was not the top one, she asked the old lady that she wanted the pretzel below but she denied, and the manager was standing doing nothing. I understand it is just a pretzel, but my sister came to me and was upset. I went back and I was ready to have a very big argument with this rude manager and the old lady, but I did not want to upset my sister more than she already was from them. FOR THE OLD LADY AND THE MANAGER, WHAT IF THIS WAS SOMEONE YOU LOVED, SPOUSE, KIDS, WOULD YOU ACCEPT THIS ???? Anyways, I am not looking for an email, or anyone to take this seriously because I am sure they will not fire the manager and the lady (It will be best for the place if they do) , but I am strongly positive that BAD KARMA is unforgiving and will never forget anyone that forbid another human from the food they crave, ESPECIALLY IF YOU EVER UPSET A PREGNANT WOMAN OVER FOOD!
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May 2023 by Rawan Thiab
This place is horrible and the manager doesn't know how to treat customers. I asked for a specific pretzel, him and his employee refused to give me the one that I wanted. VERY TERRIBLE CUSTOMER SERVICE FROM THE MANAGER AND HIS EMPLOYEE.
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December 2022 by Alessandra Curcio
Nothing bad to share! Always perfect pretzels and quick service!
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November 2022 by Juan De Nobrega
Terrible service. The team is rude, not trained to serve, not willing to serve properly. Definitely not coming back here.
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November 2022 by Discord account
The food was fresh and hot an tasted delicious definitely recommend
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April 2022 by Sandy Godfrey
Wish I could give no stars. This place is horrible. Every stand / store in that mall; their employees have the worst customer service for starters. Secondly, the pretzel taste stale. The lemonade taste like water and lemon juice that comes in a green bottle. It’s like they reheat 3 day old pretzels. Westfield mall was better off putting Cinnabon, Auntie Ann’s, Toll house & insomnia cookies to take y’all place.
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April 2022 by Christine McCabe Calvert
We've been coming to this location since it opened. The staff is terrific. Unlike the Wetzel's at the Garden State Plaza and Palisades Mall, without asking they give us forks and plenty of napkins so we can share our cinnamon bites! Thank you to the staff!!!
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January 2022 by iSplxzhSaucy
Come here a lot when im heading towards the exit of the mall. I am a loyal customer and have been going here with my family for a while. The lady at the counter was very rude. Unsanitary place and workers with bad attitudes. I stepped up to the counter to order something and the lady was quick to empty the tip jar as if I was going to steal something. Don't always judge by appearances, I always leave a good tip. Didn't drop a dime in there today. Most likely won't be going here again. Please learn to not judge a book by it's cover.
