-
October 2024 by Dependable Pros
Dependable supplier of windows and doors. Fast respond, friendly and professional. All my orders were completed in time. Highly recommend.
-
October 2024 by Steve Cit
Great service
-
October 2024 by Aaron Gunn
Great service!!! Mike got me the window in record time!
-
April 2024 by John Kachler
the manager in the paramus store was extremely helpful and very knowledgeable of the product it was a pleasure working with him
-
November 2023 by Nicole P
Great experience with John and Nick.
-
November 2023 by Kyle
I used the online service and the rep was very helpful and accommodating
-
July 2023 by Sunghee Chung
In this day and age, it is hard to experience kindness and helpfulness from somebody, especially over the phone when you are trying to get help.Lee was so kind, so genuinely helpful, and I am greatly appreciative of Lee's help.I was able to resolve the problem due to Lee's help and and He truly made my day.THANK YOU LEE!
-
December 2022 by Howard S.
I recently had 15 windows replaced. They were Anderson windows replacing older Anderson windows. After waiting 1 week shy of 9 months they installed my new windows. When they were done they asked me sign off they they worked. I would not do that so I signed that I didn't know. A day or 2 later I realized that some of the windows don't close properly. I realized that these people either knew they didn't work or didn't even check. They obviously do not take pride in their work or they would have checked and said it was a defective product that they would repair, instead its been three appointments and I won't see replacement windows or repaired window till March, 3 months since they were installed. If you get the same installers as me good luck. What good is a warranty if you can't trust the installers.
-
October 2022 by Carol M
We ordered windows, screens and doors for our new construction. The salesman in Eatontown, NJ was very pleasant and helpful. In our opinion the salesman for our windows/screens from Paramus, NJ, Mike Rosenberg, was very unprofessional. He placed the contract for our windows/screen materials under a different name than ours without making clear to us he was doing that (had we understood what he was doing we would have never approved that) and then refused to speak with us because he said we weren't his customer because the order was not placed under our name. To add insult to injury Windowrama is trying to force us to take delivery of the screens by 5/25/22 (we were told through a third party at the direction of "Gary" at corporate) even though we tried to explain to one of his managers Mr. Boyd that we have not completed sheet rock on the project yet and have no where to secure the screens before 6/25/22. Mr. Boyd has been trying to be helpful but we were just advised that he is now being directed to "stay out of it". A message was relayed to us by Windowrama "either take delivery of the screens by 5/25/22 or we will keep your materials (screens/hardware/SG door handles) and you can sue us to get them back." I find this very hard approach by Windowrama to be unreasonable and tried to reach out to Gary (and Cory and Vin) none of which called me back and was advised they will not call us back. They have not heard our side of the story and it appears they don't care to. All these materials have been paid for in full and Windowrama assured us originally that they would hold them until the house was secured to accept delivery in a safe place and not damage the screens. Windowrama's corporate page says "Our reputation is built on........ a dedication to outstanding customer service......We guarantee our work and your satisfaction." Someone at Windowrama needs to revisit this statement as it is clearly not true in our case. I ask that someone please help us in this situation. We reached out to "Gary" at corporate for help, but he is refusing to return any messages. I hope someone higher up in the corporate ladder will read this and please help us with our reasonable request. Thank you.
-
May 2022 by Carrol McMorrow
We ordered windows, screens and doors for our new construction. The salesman in Eatontown, NJ was very pleasant and helpful. In our opinion the salesman for our windows/screens from Paramus, NJ, Mike Rosenberg, was very unprofessional. He placed the contract for our windows/screen materials under a different name than ours without making clear to us he was doing that (had we understood what he was doing we would have never approved that) and then refused to speak with us because he said we weren't his customer because the order was not placed under our name. To add insult to injury Windowrama is trying to force us to take delivery of the screens by 5/25/22 (we were told through a third party at the direction of "Gary" at corporate) even though we tried to explain to one of his managers Mr. Boyd that we have not completed sheet rock on the project yet and have no where to secure the screens before 6/25/22. Mr. Boyd has been trying to be helpful but we were just advised that he is now being directed to "stay out of it". A message was relayed to us by Windowrama "either take delivery of the screens by 5/25/22 or we will keep your materials (screens/hardware/SG door handles) and you can sue us to get them back." I find this very hard approach by Windowrama to be unreasonable and tried to reach out to Gary (and Cory and Vin) none of which called me back and was advised they will not call us back. They have not heard our side of the story and it appears they don't care to. All these materials have been paid for in full and Windowrama assured us originally that they would hold them until the house was secured to accept delivery in a safe place and not damage the screens. Windowrama's corporate page says "Our reputation is built on........ a dedication to outstanding customer service......We guarantee our work and your satisfaction." Someone at Windowrama needs to revisit this statement as it is clearly not true in our case. I ask that someone please help us in this situation. We reached out to "Gary" at corporate for help, but he is refusing to return any messages. I hope someone higher up in the corporate ladder will read this and please help us with our reasonable request. Thank you.
-
December 2021 by Z N.
Called to inquire about a price, quoted me one price when I called back he raised the price thanks Keith
-
November 2021 by Galon Tea
Natalie the representative was very rude for no reason. I spent a lot of money in this location and never again
-
October 2021 by A
Natalie the representative was very rude for no reason. I spent a lot of money in this location and never again
-
August 2021 by James V.
Ordered a new Anderson Metal Screen door with retractable screen in Feb./March 2021 for a property I have in Paramus NJ. Perfect for what I wanted to achieve. Wait time for delivery 10-12 weeks. Much longer and more expensive than Bencke Lumber, a local building supply store, but WindowRama has installers. The WindowRama operation is a total disaster. They are experts on passing the buck and not getting solutions. Supply chain issues, then service department overworked, missing paperwork/PO's/orders. Door finally delivered to be installed in June 2021 and it was damaged. Now I have to wait 4-6 weeks for a replacement. Supposed to be in stock by 7/31. On 8/12 I follow up. The Paramus Store Sales Associate was useless other than I did get the service department phone number from him. His response they don't take our calls and respond in a timely manner. Called his two contacts which one of them he told me would never return my call. Left messages at 9:00 AM. As of 5:31 PM still not returned. Called the main number at 10:00 AM and did speak to someone who was nice but said he couldn't find out where my order was. He said he would get back to me shortly. He would check on it. I called back 6 hours later and a service representative told me she needed her supervisor to come back to find out where my door is. At 4:45 PM I called back and spoke to a representative who said my door was shipped to another customer by mistake. Give them another 1-3 days to find the door. Even if they find the door there is no timetable for installation. I originally waited 3 weeks for the original installation. So, as of 8/12/21 I'm 6 months+/- waiting for a door. So glad I shopped local and went with WindowRama.....not!!!! I can adjust to delays. I can't adjust to the apathetic attitude of the sales staff after you pay for a door or a service department whose leadership is lacking. Buyers beware.......think twice about Windowrama. UPDATE- 8/13/21... As you can see Sharon responded to this review by attempting to indicate that WindowRama communicated with me. THEY NEVER CALLED... they admitted they misdialed!!! I responded to Sharon that she is misleading the public with her self-serving response. As of 2:18 PM on 8/13/21 they still haven't called me today to let me know they found my door and got it back and are scheduling an installation.
-
July 2021 by Moveable Feast
Hard to put into words what Mike and Bridgit did and do to guarantee a satisfied customer but ‘Above and Beyond’ come close. These two wrote the rule book when it comes to customer satisfaction and I cannot recommend or endorse them higher. The ONLY people you should see…Matthew Evans
