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March 2024 by Mark Wilkins
Easy going experience!
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February 2024 by Oybek Rakhmedov
Don’t recommend anymore. Before I did oil change both our family cars price was 93$ today I disappointed because 1 employee said 160$ I don’t know they wanted to overcharge me maybe.
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February 2024 by Craig Hill
Clearly explained everything and got my consent before taking any action.
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February 2024 by jerzeygrl 2313
I needed a new battery and wasn't sure where to go. I hadn't been to PepBoys in years due to an unpleasant experience. But I am so glad I went today.I got the new battery within an hour and I must say the service was superb!!!. I will be going back sooner than later.
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February 2024 by William Dombroski
Went in to get 4 tires mounted and balanced. Rah the manager and Jason the service advisor were both very helpful and polite got me in quickly even though it was very busy and I had to wait since I couldn't drop it off since I didn't have a ride home
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February 2024 by wayne pachucki
Fast service very friendly and helped me fix my issue
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February 2024 by Louis M. D’vale
Extremely Disappointing Experience at Pep Boys of ParlinI am utterly disappointed and dissatisfied with the level of service I received at Pep Boys of Parlin. After waiting for a staggering five hours, my car was still languishing in the parking lot with no progress whatsoever. Despite this egregious delay, not a single apology was offered, let alone any form of compensation for my wasted time.During my interminable wait, all I could observe was the staff leisurely chatting away on the phone, mostly dealing with complaints. It became apparent that they had ample time for idle banter and frivolous activities, yet not a shred of concern for their waiting customers. The lack of professionalism and disregard for customer care were painfully evident.Despite maintaining a respectful demeanor throughout my ordeal, I eventually reached my limit and demanded the return of my keys. It's baffling how a supposedly reputable establishment like Pep Boys could operate with such blatant disregard for customer satisfaction.Communication, or rather the lack thereof, was another glaring issue. Not once did anyone bother to update me on the status of my car or the expected wait time. It appeared as though they were leaving everything to chance, with no regard for the inconvenience caused to their patrons.As someone who was prepared to spend a significant amount on new tires, I expected a level of service commensurate with the prices charged. Unfortunately, Pep Boys of Parlin failed spectacularly in this regard. Their rude and unprofessional behavior has ensured that I will never set foot in their establishment again.In conclusion, I strongly advise against patronizing Pep Boys of Parlin. There are countless other establishments in the vicinity that offer superior service and value for money. Save yourself the frustration and disappointment – steer clear of Pep Boys. They've lost a customer for life.
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February 2024 by Joe Campagna
They charged me $50 to plug a tire and I waited 4 hours for that during a Tuesday afternoon.
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February 2024 by Przemek Potok
Set up appointment for 8amGot therer 803amPicked my car up 545pmFor a tire changeGarbage service
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February 2024 by Brian Brodersen
Won't be taking my car here for service again and neither should you I showed up for a 12pm appointment for an oil change. At 1pm my car still was where I parked it out front of the store. So I ask the attendant Rah, who checked me in, when can I expect my car to be worked on. He asked me if I had checked in and where my car was parked. I said you checked me in and my car is where I parked it. He then asked if I gave him the keys and I said yes you took them. It became apparent to me that he lost my keys. He asked if I could go home to get a spare set of keys. I said no. It took him over 15 minutes to find the keys. I then asked for them as I was taking my business elsewhere because I have never dealt with a Pep Boys that was this poorly managed. He offered to we have the cost of the oil change so I stayed but I still wouldn't recommend going to this place to have your car serviced. And after reading other reviews, I wish I had gone somewhere else to begin with.
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February 2024 by Catherine Valdivia
Great place to go for your car’s needs. Reasonable prices. Very helpful team. Definitely, I am coming back.
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February 2024 by Вова Ковалишин
Signed up 2 days in a row at 4:00. on the first day they said that we won't have time, let's wait for tomorrow! On the second day, he came at 4:00, sat and waited until 5:20. Then they came to me and said that they won't do it today either, because the master is going home now, come tomorrow morning. Just wasted my time!!!!!
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February 2024 by Devin McCabe
Rude. Told me it would be ready at 3 and they didn't finish until 6. Noone contacted me to advise me of a delay until I called at 4. Then they got nasty about it.
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January 2024 by KINETIX YT
This is really unbelievable, charging you an absurd amount just for a task. I bring in my own part and get charged and outrageous amount of money for labor and they charge you per hour. They can’t give you a set price EVEN you don’t use their parts. It’s better to bring your business somewhere else.
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January 2024 by John Mulligan
This store was very helpful in fixing my 2008 ford expedition. I would recommend them to everyone.
