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August 2023 by Sanchay M.
The worst dealership ever. My sales agent Dan Gino was disrespectful and unpleasant. I tried to let their GM know but to no avail. To top it all off, the car I bought from them has been in the shop for over 3 months for a HV battery issue.
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September 2022 by Lisa F.
BEST USED CAR BUYING EXPERIENCE IMAGINABLE, and I wasn't buying a Porsche. While I waited for the car I was interested in to come off the lift (it had just arrived as a trade-in and they were changing the oil AND THE TIRES) Roger Ziontz sat with me and went over the carfax and answered all the questions I had about the car and the price (again, this wasn't a Porsche). I said to him a couple of times, "please, go sell a Porsche instead of sitting with me and waiting." His reply was that I was his customer, no matter what car I was buying. If this dealership has a used car you're interested in buying, no need to shop around. You will not find better service or a better price anywhere. For used car buyers, beware that in NJ it is rare for a dealership not to tack on thousands of dollars in fees. Paul Miller Porsche had one nominal etching fee. That's it. No games. To top off this excellent experience: when I arrived 2 days later to pick up the car, it looked brand new (it's 3 years old with 40k miles). Every scratch, scrape, and noticeable imperfection was buffed out. Rims renewed. Inside detailed. I cannot say enough about this dealership. Thank you Roger and John.
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July 2022 by Melissa S.
Worst customer service I have dealt with from a service department. We have purchased two automobiles from this dealership and have been extraordinarily pleased with the sales department on the other hand, having our vehicles serviced in this dealership has been a nightmare. They have lied about the services rendered and have offered no remuneration as compensation for the frustration and aggravation caused.
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January 2022 by S F.
Working with John on an out of state purchase was enjoyable from start to finish. I was looking for any reason not to buy, and he couldn't give me one. Simply "yes" to every request. I always go out of state for purchases and generally it gets messy after the deal is closed. Hats off to the entire dealership for fast and smooth delivery of documents, checks, and paperwork as promised. Really can't say enough good things.
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July 2021 by Paul G.
Sad excuse of a dealership with some of the worst customer service I've ever encountered. Came in about 2 months ago to buy a brand new 2021 911 in Agate Gray and dealt with Matt B as my sales rep and Tom as the sales manager. At the surface it was like every other car deal. Came in to test drive the car (loved it), the price was acceptable and we moved forward with the deal. They had someone reviewing my trade in, and I said while you guys do that I'm going to go outside and inspect the car to make sure it's free of any flaws or damage. To make a long story short, I discovered a 2 inch tear or separation of material on the passenger side headliner right where you open the door. Brought it to the salesman Matt B's attention who's response was "oh wow look at that I didn't see that, that's ok though that's what you have a warranty for." When I expressed my displeasure with wanting a brand new 0 mile car having the entire headliner stripped and replaced I was told "hold on" while he disappeared into the back for 15+ minutes with no explanation. After Matt played middle man for 2-3 more trips to the back I asked for the sales manager to come out and explain what our best solution was. --Out comes Tom, with a look on his face like he's doing me a favor by gracing me with his presence. Conversation went as follows."I'm Tom the sales manager what's going on?""My issue is I came here to buy that car but the headliner is ripped, let's come to a solution that works for both of us; I want the car but I can't buy a brand new car with the headliner in that condition." "Yea, well I actually just took a deposit on that car 5 minutes ago so I can't sell it to you anyway." "Okayyy...how soon can you have me a similarly equipped replacement?""8 months, you can place an order for a new one.""Ok so help me understand this quick, I come to your dealership with a certified check in hand to buy this car more than 50% cash down, the car in question is damaged and you can't offer me a single solution other than get in line? Doesn't sound like customer service is a top priority here"."Well I can't help you, sorry." And I left. Based on the experience I had I will never give this dealership my business under any circumstances.
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July 2021 by Mikael N.
Reached out twice to schedule a service appointment and no one got back to me. The lack of responsiveness is very frustrating. How many times do I need to chase just to get an appointment?
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June 2021 by Ray P.
This review is for the sales department. The facility is nice, just like every other Porsche dealer in the area. My issue is the markups on all their CPO vehicles. They are easily the most expensive dealership on the East Coast. It's almost as if they dont want to make a sale. Clearly, their high prices are the primary reason they move so few cars off the lot. Go buy the same car elsewhere and save yourself thousands.