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January 2024 by Bill T.
Joe replaced an A/V receiver that failed from (I suspect) getting over-heated. He installed it, having to thread cables through the back of our floor-to-ceiling cabinet, and made sure there was adequate ventilation space around it, and room to install a cooling fan. He walked me through the process and basic operations. Quick, friendly service, a fair price. I've used Joe and his team in the past and have always been thrilled with the results. Highly recommended.
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October 2023 by Galo B
Shouldve read the reviews before going in, people working in there are unprofessional and rude. False information was given to me ontop of this whole thing. Save yourself some time and headache and take your business somewhere else that actually appreciates their customers
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October 2023 by Greg Poloso
Brought my 99 CRV in today because my drivers' door speaker wasn't working. Mutually agreed with Rory at the front desk that I would be charged the hourly labor rate because I wasn't getting any new modifications. I left then after an hour I came back because I grew bored of sitting in the McDonalds next door. After a few minutes of arriving back I was informed by Rory that multiple wires on the harness were pulled out from wear and tear (I knew this was the issue), Rory then brought me inside the shop to confirm my suspicion. The receipt states, "check front driver speaker, customer believes wire from door boot is loose... front door was taken off, plug at door is broken with multiple wires disconnected. Suggested to customer to purchase whole new harness". When I saw my car in the shop, the door was not removed, it was merely opened and had a flashlight pointing at the jam nearest the hinges at the boot. I regret not taking a picture at the time because there was quite literally noting done to my car more than opening the door, and sliding the boot back to view the harness. No door panels were taken off, not even a single clip or screw was touched. I was told by one of the staff in the shop that I myself need to go to a junk yard to then find and pluck an old wiring harness from a vehicle that I could then bring back to Sound Waves for an install. When it was all said and done I left Sound Waves with no actual work done to my car, my drivers' door speaker still didn't work, and I was out $53.31. I understand that you guys are running a business but this is not in any way a good method to build a repour with new clients. I would have happily tipped the staff involved for taking a look but this is just ridiculous. I will not be coming back, nor will I ever be recommending Sound Waves to friends, family, or peers. I'll happily remove this review if I am given a full refund.
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September 2023 by Greg P.
Brought my 99 CRV in today because my drivers' door speaker wasn't working. Mutually agreed with Rory at the front desk that I would be charged the hourly labor rate because I wasn't getting any new modifications. I left then after an hour I came back because I grew bored of sitting in the McDonalds next door. After a few minutes of arriving back I was informed by Rory that multiple wires on the harness were pulled out from wear and tear (I knew this was the issue), Rory then brought me inside the shop to confirm my suspicion. The receipt states, "check front driver speaker, customer believes wire from door boot is loose... front door was taken off, plug at door is broken with multiple wires disconnected. Suggested to customer to purchase whole new harness". When I saw my car in the shop, the door was not removed, it was merely opened and had a flashlight pointing at the jam nearest the hinges at the boot. I regret not taking a picture at the time because there was quite literally noting done to my car more than opening the door, and sliding the boot back to view the harness. No door panels were taken off, not even a single clip or screw was touched. I was told by one of the staff in the shop that I myself need to go to a junk yard to then find and pluck an old wiring harness from a vehicle that I could then bring back to Sound Waves for an install. When it was all said and done I left Sound Waves with no actual work done to my car, my drivers' door speaker still didn't work, and I was out $53.31. I understand that you guys are running a business but this is not in any way to build a repour with new clients. I would have happily tipped the staff involved for taking a look but this is just ridiculous. I will not be coming back, nor will I ever be recommending Sound Waves to friends, family, or peers.
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August 2023 by Andre Milciukas
I have not been able to use their services yet, but every time I call to attempt to use their services someone very unprofessional and impolite answers the phone and provides the worst customer service. That is usually enough for me not to take my car there. One day I actually stopped by in person to see if it was any better as this place is conveniently close to my house, and the experience was the same. The store was empty and you still feel rushed as a customer, almost like if you were a bother to them.I drove an extra 30 minutes to go somewhere else because of their initial customer service.
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July 2023 by Jim Cappuccio
Very detail oriented, professional and high quality work. Been to them several times for different installs and very pleased with them every time.
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July 2023 by Nick M.
I have a 1980 Corvette and wanted to upgrade my sound system. Rory took his time with me to make the correct selections for equipment and Chad did a fantastic job with the installation. Since there is not much room in the corvette, custom manufacturing was necessary and they made it look fantastic. It sounds phenomenal and I am having a ball with it.
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May 2023 by BHARAT KAMDAR
Manger/ sales person misinformed. For car speakers charged me for higher quality product & installed lower quality product & told me we installed another speakers they & they have better sound. After few days checked online realized I was overcharged & misinformed and when I contacted the store & spoke to manger/ sales person the story changed said installation took longer. I was overcharged by $70+ I will never buy anything from that store. Don’t trust him. Poor experience./ customer service.
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April 2023 by Google user
Sam was very helpful as soon as I got in. Great staff
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April 2023 by Elena W.
Awesome, they are reliable and reasonable . I went to multiple other places. Most of them were overpriced or I had to wait to get serviced. These guys are professional. Thanks.
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March 2023 by Sung Y.
Was able to make an appointment rather quickly. They went beyond what I was expecting when they installed the HID kit for my daughter's car. I thought the prices were fair for the remote starter install and the HID kit install. They even installed the HID kit which was not bought from them. I would think most installers would refuse to install anything not bought from them directly.
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March 2023 by Kyle Simpson
Only been a day but So far so good on the install. I was able to get a fair price and get in quick for my head unit, backup cam and remote start install. Unfortunately it was delayed due to a special part they needed (out of sound waves control) which made me go back. All in all great product, fast service, friendly staff and great work. I definitely recommend.
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March 2023 by Thomas De Benedetto
Great business. Flexible with appointments, and easy drop offs and pick ups for upgrades to your car/truck. Have been going to sound waves with all my cars and have never had an issue.
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January 2023 by jorge zapata
Been going here for over 10 yrs and never had an issue. they did an amazing job on my 4dr wrangler with the sound system.matching Amps and speakers the right way no wires shown no short cuts. also had 2 remote starters installed on my vehicles with the same outcome.
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January 2023 by Yehonatan Borenstein
Excellent group of professionals!!! Pleasure to work with, would definitely use them again!
