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November 2023 by Navina Chhabria
I would give it zero stars if I could. I went in for a haircut. The "stylist" Michelle, completely ruined my hair. She went about hacking at my hair in a weird way, cutting it too short (despite discussing the desired length) putting in too many layers. It is unevenly short in some places and long in others. When I politely asked her, she blew up, yanking the cover off me and leaving me covered in hair. She spoke to me so rudely. I have never felt so shabbily treated at a salon before. I left shaking with tears in my eyes. NEVER GOING BACK! EVER!!If you see a woman called Michelle with short hair at this location, do yourself a favor and run in the opposite direction.
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September 2023 by Aaliyah Ahmadi
This place is beautiful with very helpful employees. As for the customers, PLEASE READ THAT BIG PARAGRAPH ON THE BOTTOM ON HOW THE COUPONS WORK. It’s not the employees fault if your coupon doesn’t work on something that isn’t valid. Stop holding up the line. You look embarrassing. Overall,the store is amazing
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August 2023 by Tina Baker
I think it’s odd that they workers don’t clean off the makeup that ppl use to mess up the displays(such as the one on the about face section), it just makes the store look kinda messy
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June 2023 by Renee Uscinski
Thanks for not updating the hours online and closing two hours early. I’m missing a Happy Returns window as a result.
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May 2023 by elaine t
I took my 12yo granddaughter here to get some face creams for her dance competition. Staff extremely helpful suggesting products for her young face. Upon paying w a gift card she received for her birthday, we found out that someone had hacked her gift card and there was a $0 balance. The store manager Brittany was very helpful trying to get corporate to help out & replace the GC monies. She spent more than 1/2 hour waiting for someone to even answer the phone (all while she was coding sale items and reassuring us that she would get to the bottom. Finally she did and called me to say they had issued another Gift card. I will make this store my place to shop!
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May 2023 by Nicole Wells
I have to stop going to this location. My experience gets worse and worse each time I go. I wanted to use a coupon that was available in the app. The girl behind the counter came up assisting the cashier, talking in a condescending tone, asking if I was using the coupon or the bar code for my rewards. I will go to Sephora next time or another location. I was not able to use the coupon.
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April 2023 by Anju K
I have been a customer to this store since it opened. Today i walked into the store and felt not welcomed. Horrible experience. The person who was stocking the aisle was blocking my way. No hi nothing’ just looked at me and ignored me. I had to go through the other way to get into the aisle. I was trying to get a new perfume. Noone came up to me and offered me help. Infact one person came and cut me off and walked just infront of me, kind of rudely. I was asking for a perfume to try on, because there was no try on bottle. To that the person replied “we dont have it because people steal it”.What a professional reply. Never going back again.
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March 2023 by Anju K.
I have been a customer to this store since it opened. Today i walked into the store and felt not welcomed. Horrible experience. The person who was stocking the aisle was blocking my way. No hi nothing' just looked at me and ignored me. I had to go through the other way to get into the aisle. I was trying to get a new perfume. Noone came up to me and offered me help. Infact one staff came and cut me off and walked just infront of me, kind of rudely. I was asking for a perfume to try on. there was libra intense perfumes but no tester to try on. I asked the staff for a tester. To that the person replied "we dont have it because people steal it".What a professional reply. Never going back again.
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March 2023 by Maria C.
I love this Ulta. It's very clean and organized. The salesperson Gianna was extremely helpful and over the top knowledgeable about the products. She actually listened to me and made suggestions based on my concerns and needs. She is amazing!
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February 2023 by Danielle
The sales associate Hayley was excellent in helping me today. Great store. Will be back!
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January 2023 by Sabrina N.
I am at a loss of words. I have been to this location several times and today was a day I was looking for something particular and was asking for suggestions. I was amazed on how rude the makeup artists were. Particularly a girl named BB who seemed that she didn't want to be bother with me after I said I wasn't spending 45 on a color corrector. Not sure if it's a attempt to make certain people feel bad about themselves? All customers deserve to be treated with respect whether or not on how much we spend. They were quick to send me to the Chanel where they most likely get their commission from. I'm infuriated and will never be going back to this location again. Not sure if being dressed down had something to do with it or not but it shouldn't have to do with anything. I'll take my business else where moving forward.
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December 2022 by Honest R.
Not really fond of this location. Some of the workers are friendly while some are standoffish, cold and unfriendly. I have noticed some of the workers like to follow me around while I mind my business and shop. Obviously it is not ideal to be followed around the store like a thief so I rather go to the Ulta across town before going to this one. At least over there I don't get followed around by the employees while shopping.
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December 2022 by Destiny S.
First time visiting this location as a local and it was really nice! They had a lot of sales and it was very organized. The associate that helped my friend and I was really understanding and so was the manager. Only complaint I have is about another older elderly associate followed my friend and I throughout the store. We clearly were not stealing but that's not what she thought.
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December 2022 by Mittal Patel
I went to the store today to find my matching skin product and that team helped me to find perfect match and Carolyn was so helpful as well as their manager also so sweet.
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November 2022 by Pooja Shenoy
First bad experience at an Ulta :( Needed to restock on my SPF and confirmed on the site that it was available in the store. The staff were quite disorganized and not at all as helpful as other Ulta stores. Ultimately they claimed the site was incorrect which happens. However the next step is to offer an online order with in store pickup. Nada - she just walked away. Very off brand for an Ulta. Hopefully they appreciate feedback and work on their customer service.
