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October 2023 by Woody P.
Horrible service. Now even if you are in the middle of your shopping trip and need the restroom...guess what, you can not use it until you pay. I wish there was a way to leave a negative star, as this store does not deserve the one minimum.
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August 2023 by Warren R.
I deliver to Home Depot all the time just not this one yet but I found myself in a jam and needed to park my semi in the parking lot for the night, mind you there was plenty of parking spaces. So I did the right thing and went in and asked if I could park here for the night, the manager said she couldn't authorize that. I said "ok" and waited around for a bit trying to look for a place I can park for the night but I noticed all these people out here just hanging out. Some looking for work others looking for drugs. The placed looked like a street corner in the hood. They even put porta pottys in this parking lot for these people and even a portable hand washing thing. My point here is I'm here making an honest living working hard and away from my family for days at a time and they won't even let me sleep in my tractor trailer on their parking lot for one night but they'll let all these people out here hanging out all day not doing nothing and some even drinking beer. Don't make any sense.
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January 2021 by Steven p.
I bought a generator at Home Depot today the store manager Frank walk me up to the Register. When I asked the head Indian lady cashier for help to put the generator into my van 3 times do to it being to heavy I was made to wait in the parking lot for a half hour and nobody came. I had to ask one of the customers to put my generator into my van. The last 4 times I was at this store I asked somebody different to get me a Excord of the top self and they walked away and never came back with a fork left. The lazy people work at this store. When I get feed up I just place my order on line and let them bring the cords to my house for me.
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January 2021 by Katherine M.
Horrible customer service. The employees are standing around joking and laughing meanwhile I had to go into the store for a curbside because they neglected to respond. Another employee walking up to customer service ended helping me and found the order just sitting there. Then none of them wanted to work to put it in my car. And were absolutely rude because I troubled them to do their job. Don't bother coming to this HD, it's not worth it. Employees are useless. What's the point of curbside when you have to go inside???On top of it, none of them were wearing their masks correctly, another what's the point?!
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December 2020 by Ebony M.
Getting the house ready for the holidays. Needed to find a Home Depot that is open on Sunday's.Bergen County, Home Depot's are closed on Sunday. Found a Home Depot in Passaic, NJ. For the life of me, I do not know why this great store has a 2 star rating. My review honest review hopefully will hopefully help change the narrative that has been very consistent, 5 star and above level of service.All of the store personnel are very friendly, any questions you have, they are more than willing to help.Needed last minute items from the paint department. Every time I have questions or help with painting, spackling, etc, Daniel L., in the paint department has been absolutely amazing. I give Daniel L 10 Stars, in the Paint Department. Always available, and goes out of his way to assist all customers that need assistance.Every Home Depot employee that I have asked where certain things are, have always been super fantastic.Needed assistance that did not pertain to Returns. Special thank you to "Nilsa", another outstanding employee that went out of her way to go the extra mile. It's people like this that keeps me coming back. Love this store better than the Lodi store.
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April 2020 by Jon-Erik Santana
@HDCares Today I was in the Passaic, NJ attempting to purchase an item that was on the shelf. When I was told that I couldn't. If it's on the shelf should I not be able to buy it? Is it the consumers fault? This wasn't a recall issue but a corporate attempt at relocating the item. Very upset and offended at how the cashier handled the situation.
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January 2020 by Miguel Ortega
wonderful, frendly place
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December 2019 by Naomi Naomi
I want to take a moment to highlight Timothy, a worker here. My bf and I came for several winter products as well as a tree and Xmas decorations. They were low on stock with a snow shovel and I ran into Timothy and he said he was going to bring more out right away. He did and he was so helpful and professional. He helped us out with several other products. Next, we got our Xmas tree and when we were checking out, we asked if someone could help us tie it to our car. The attend
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January 2019 by Romina G.
The laziest staff ever!!!! No one wants to help... I was there for 30 minutes, asked a couple of employees if they can help me, but they just said that there's another person that will come and help. No one came.
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October 2018 by Danny Morris
Not one single person at cash register. Had to do self check out. Will never use another Home Depot in the world
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February 2018 by Ceelo C.
Horrible no one ever around to help. Was standing in the tool rental for an he before someone came n role another 40 min after that to even start doing there job
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February 2018 by Kevin K.
There is nothing special about this Home Depot. I actually find that this Home Depot in particular has more choices for building supplies then anything else. I assume the area that it is in they build more this game then buy them hahahaha. They ALWAYS have a bunch of Spanish dudes hanging out in the parking lots asking if you need help. So if you need some cheap labor I guess you can pull a 2 for 1 at this location. It is in Passaic So the sales tax is a little cheaper. This is the main reason I go to this location over another on. If I have a big project and need a lot of equipment I will go here to save a few bucks. The guys who work in the isles and doing stock are usually nice people but the cashiers are always a hit or miss. The parking lot is very hazardous so be careful when parking because people tend to just leave the carts all around. All it will take is a nice wind to send one of those heavy carts flying into your car and costing you a lot more then you wanted to spend.
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June 2017 by Cheri Dai-Agresta
I have to say I had a really good expierence .. started off searching for help but found a girl in door's and she was a 10 in my book and the 2 young men in Paint really knew there stuff and we're very helpful and knowledgeable. . I give them a 10 as well .. I didn't catch their names but I was there about 6pm last night
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January 2017 by Prayag Pathak
Worst Home Depot ever. Their home delivery company driver pushed me slamming the truck door. They scheduled a redelivery for the same order and would not change the delivery company (Home Delivery America or some name like that). They would not even assure that the driver will be different. To top it, a guy called Frank from Home Depot Passaic started suggesting me that it was my fault and if I shouldn't have gone to the truck of the delivery guy, he wouldn't have pushed me o
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December 2016 by Mechelle J.
Me and my friend frequent this home depot a lot. The other night I witness a supervisor by the name of Jordan literally yelling at an associate in front of me and several other customers. This isn't the first time I've witness his bad behavior on the floor . Yesterday a cashier asked him for change and told her that he will give the change to her when he feels like it. And this young man actually stood by her register and made her wait. What I found even more disturbing is that this poor cashier had to apologize for her supervisor's behavior. My friend has told me that Mr. Jordan has yelled and embarrassed this same cashier last week in front of customers. Home Depot I'm surprised that you would hire someone like this. He has no interpersonal skills, his manners towards the other associates are horrific, he has no respect. My suggestion that he gets re-trained and made to understand that his co-workers are not animals in a zoo that he can just throw insults at or flat out have no respect for their feelings. His a awful supervisor and needs to be discipline for his action. On a good note, the cashier that worked that night Mr. Jordan decided to act like a j**** is a sweetheart. I don't know her name, but she's the little dark skin girl with the blonde and black dreads or braids. She's always pleasant and helpful. And despite she has to work with that rude Mr. Jordan, she a happy go lucky young lady.