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November 2022 by Joe
This is my second experience renting with Shellie at Penske and as always, an exceptional experience. You will not find ANYONE in the truck business that bends of backwards like she does. Her colleagues are equally as accommodating and display the utmost professionalism. I will obviously be doing business with Shellie again and will absolutely recommend her business to my friends and family.
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October 2022 by Tanya Solomon
TLDR: Owner Shelley and office guy Christian are amazing and I have doubts I could've done my move without their expertise. I highly recommend this company for all your truck rental needs. I have included details in the hope it helps anyone faced with a large move will not make the same mistakes I did. The moving business world can be wrought with problems. Moving is stressful enough. GO with this Penske location and you will have at least this aspect of your move go smoothlyThe owner Shelley is an ANGEL and I am not sure if I could have done the herculean effort it took to get me moved without her support, guidance and kind reassurance. Christian that works in the office was also helpful and takes his job seriously. Providing great customer service at every step of the process.I flew into EWR from MIA all by myself, leaving my husband and kids in FL. It was A LOT of work for me to do completely by myself but thanks to Penske, Shelley, Christian and the FL office ppl, I was able to have this part of my move go rather smoothly.After having the PODs company completely botch my move, Penske saved the day by renting me a 26 foot truck to get the job done. Instead of using PODs to get my stuff from NJ to FL in a timely manner (PODs changed their story every time I called and told me id have to wait 2 WEEKs b4 I could finish my move), I had to keep the move on track by packing a rented truck and driving it myself the 1200 miles!!! PODs have 1 pod of our stuff and who knows when we will actually receive it!?!?I started off with Penske customer service and wanted a 22 foot truck. They did not have one available, so I got a 26' for the price of a 22'. I made a reservation and came down to pick up the truck. Shelley told me that I could have had the truck delivered to our Montclair home but customer service did not tell me but just know that is a possibility.I got the INSURANCE and was glad I did bc better be safe than sorry. We are Orthodox Jews and we had a significant holiday during the 6 day rental, so Shelley worked it out that I could keep the truck a little longer at no extra cost bc I opted for it.After driving to FL, I now have a profound respect for truck drivers!We got off lacked by a local Co in FL and we turned in the truck in FL without any problems.
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September 2022 by M F
Cristian was great he spoke both spanish and english which was very helpful! He assured us and made sure we had the right van. When we got the actual vehicle we saw that it was clean and ready to use which was great for us. The team over there were also very kind and helpful. I was very stressed for my move but they made all that stress go away!We will continue to use penske at this location from now on. My mom loves them so much she has suggested that others use them as well!
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February 2022 by Joe F
This is my second experience renting with Shellie at Penske and as always, an exceptional experience. You will not find ANYONE in the truck business that bends of backwards like she does. Her colleagues are equally as accommodating and display the utmost professionalism. I will obviously be doing business with Shellie again and will absolutely recommend her business to my friends and family.
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October 2021 by A Cicc
First and foremost, Shellie of Passaic Penske is a literal godsend. Her high touch, above and beyond approach was nothing short of incredible, and I would recommend her and her services to anyone and everyone.In saying that, after our secured cold storage trucks with another vendor fell completely through the morning before our festival event date. I had to triage and find another vendor to help us out in a pinch. Fortunately in my search I was put in touch with Shellie. She greeted me with kindness and sympathized with our situation, indicating that she would do everything in her power to help. At first, we were just looking for a bit of help to tie us over with a couple of trucks, but ideally needing more than that. Shellie got to work in getting us what we originally asked for, but behind the scenes was working hard to get every single truck we required to execute our event. She made personal calls to her customers asking for a favor to help us out, and was able to secure 5 cold storage trucks for us in less than a few hours.I would like it to be known that I have never worked with Shellie before, and this is the kind of level of effort and care she went through to help us out. To be completely taken care of in such a high stress and last minute situation, I can honestly say that Shellie can now be considered friend and family, because her level of care certainly felt like it through and through.Thank you Shellie and thank you Passaic Penske!
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June 2021 by Jessica Armeli
Shellie is incredible!!! My husband and I were in a jam. We had a rental booked with UHaul and they cancelled on us last minute and Shellie got us a truck, on a holiday weekend, last minute, for a WAY better price than UHaul. Needless to say, I will DEFINITELY be a returning customer of Shellie’s and she will come very highly recommended to everyone I know. She wasn’t only helpful but was also very friendly, kind and sympathetic to our situation and needs. Spoke to me like we were family not like I was just another person for her to make money off of. I couldn’t be any more impressed and please with my experience. I wish I could give her 10 stars! Thank you so much Shellie!!!
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May 2021 by Jason M
Shelly and Christian were amazing. They help me out of a jam. I had a reservation at Patterson home Depot and the reservation fell through. They sent me to Penske Passaic and they gave me a great deal on one day rental. They really care about their customers and really want to help you.
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May 2021 by Lando
Great service, great people from beginning to end. Would definitely recommend.
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November 2020 by Alisa Oliver
Ask for Shelley if you are in need of someone to treat you like family!I moved out-of-state over the weekend and UHaul decided to cxl my reservation the day before! Mind you, I had everything packed, power about to be turned off, friends lined up ready to assist. I took a chance & called Penske after being told there were “zero trucks available in the tri-state area” by UHaul. Shelly was calm, reassuring, and most importantly made it happen for me! She also arranged for her team to drop off the truck! I can’t thank Shelly, William, & Oscar enough for their kindnesses. This level of high guest service is truly rare these days & moving is stressful as it is. Do yourself a favor & have this team in your corner- I can’t recommend them enough!
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October 2020 by Kellie r
This place is great! They are very helpful and accommodating. The whole rental process was easy and quick. I appreciate how patient these amazing women were when I was in the middle of a panic attack because nothing was going right! When I called 5 days later and asked if I can keep the truck for an extra day, I was met with the most understanding response, that I definitely was not expecting! The fact that I was told everything was ok, and not to worry about it was great- but the fact that I was remembered by the staff, immediately upon her answering the phone was awesome! That’s not really typical these days. I definitely appreciate the customer service and look forward to doing more business with Dynamic in the near future!!!
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October 2020 by Wafa Saadeh
I have worked with customer service for years. I know how your associates should treat their customers. Friendly, patience, customer service . Shelly had all these customer service skills and more. She was very helpful ,knowledgeable and patient, which is very important not only for the company but for the customers to consider Peneske as their number one rental. Shelly helped me decide on a rental that would best fit my needs and my budget. I can see shelly in a much higher job position with the company. She has the customer service attitude that people are looking for.Thank you againBest of luck
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September 2020 by Domonique Mcqueen
I want to 1st thank Shelly for everything. She was such a big help over this past weekend and I cannot thank her and her staff enough. I called almost every trucking company in Bergen County and everyone was booked and reserved, and just when I thought it was over Shelly came through for me, she was so kind and accommodating. It is so rare to find customer service people who actually care about assisting the customers. Even when I was finished and dropped off the truck she asked me if I was able to get everything moved and if I needed anything she was there to help. It defiantly made me feel good on a day that was so stressful. 5 star service!!!
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July 2020 by joshua lutz
Ok so listen up everyone. This place is one in a million. The owner is the NICEST HUMAN on earth. While most other rental truck companies won’t even let you leave your filled truck on their property for an hour, these guys know that people moving across the country are strsssed and need a helping hand. She often helps out her customers above and beyond like this and is the sweetest woman ever. Make sure to rent your truck here everyone! THANK YOU!!!
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June 2020 by FOMAN TRANSPORT SERVICES
Shellie is the BEST @ Penske! Professional staff and up to date reliable trucks!! Customer satisfaction APPROVED
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June 2020 by Frank Licari
Shelley went above and beyond to help us in a last minute crunch to rent us a van and treated us very well. Will go back to her again and again.
