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June 2025 by Linda
Raineri’s Towing towed my car at 4 AM for supposedly blocking a driveway — a spot where I’ve parked before and only ever received a ticket. I understand towing laws can be strict, but what happened next is what truly pushed this experience into nightmare territory.
When I got my car back, the tire pressure sensor went off immediately. Turns out, I had a flat tire — and not a slow leak, a full flat. I called to report this, and the receptionist was incredibly rude and dismissive. Her response? “How do you know you didn’t pick up a nail on the way back?” and “We are not responsible for what the vehicle picks up on the way.” Except I told her — the warning went off as soon as I turned the ignition on in their lot. No accountability, no empathy, and definitely no offer to make it right.
To make matters worse, this isn’t an isolated incident. Raineri’s has a reputation for towing aggressively and treating people with little to no respect. A quick search shows I’m not the first person to experience shady behavior or vehicle damage.
I ended up losing $200 to fix the tire, got slapped with a $55 ticket, and was treated with complete disrespect. I’m demanding to be reimbursed for the tire at the very least. If you're reading this and considering using their services — or worse, relying on them in any official capacity — think twice.
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March 2025 by Car Man
Had my car towed everything was stolen out of it! Just for a few blocks I got ripped off with the price. How about the city allowing this to go on. Ripping off people. Shame on Passaic
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September 2024 by R L
Cero stars. These people are the worse as they come. They have a deal with the town of Passaic NJ for over 30 years. They are untouchable in Passaic NJ. They been ripping off residents for years, their impound lot is worse than a junkyard, overpricing as you can't even imagine. They won’t get a star from me and when they get a 5 star likely they pay for the review and can’t even make it to 2 star. I don’t know how the state of NJ has allowed their residents to be ripped off and mistreated for so long. These are the “Don King” of towing, they come to dominate the town of Passaic for years and years. You can't get 10 residents in the entire town that likes them. I don't know how the Mayor of Passaic allows this.
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August 2024 by n j
this place deserves negative stars. very unprofessional and terrible attitudes. they are literal thieves, DO NOT GIVE THEM UR MONEY. many items were missing from the vehicle. they should not be in business what so ever, as you can see from all these terrible reviews.
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June 2024 by Dylan Hollander
This company is as shady as they come. I've gotten towed by them multiple times for parking on a street that allows street parking. No notice from the police station or tow company, have to deal with going to the police station and then the towing company and the towing company is stringent in the way they accept payment. They charge over 300 dollars just to get the car back and it's a 2 minute drive from the towing company. Didn't receive a ticket on my car, just instantly towed away, it's gotten to the point where I don't even think that my car is stolen and instantly I know it's this towing company that handled it. Never do business with them unless you want to get ripped off.
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September 2023 by HERIBERTO BARRIOS
No good
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September 2023 by Melanie .A
The worst companypeople know your rights. They were towing cars on the main street where it said no parking that’s a Ticket not a tow-away.
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August 2023 by Michael Gary
Predatory towing practices
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July 2023 by sheila fetzer
biggest crooks going especially after how I found out what the owner did to his parents to get the business in frauding them...
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July 2023 by Bilaal McKinney
The worst
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July 2023 by Juan Canela
This company has a very expensive and bad service
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June 2023 by Fernando Pimbo
They are thieves my the price it’s too high and my son oculus disappeared from my car never see the oculus after they towingService: Car towing
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May 2023 by Brian Larney
Predatory towing service, and they don't report tows to the police so you have no idea if it's stolen until you call. They also only accept cash payments or debit.Service: Car towing
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April 2023 by DIEGO ESPARRAGOZA
If you were towed by this company, chances are your rights as a consumer were violated. Please look up the NJ Consumer Affairs Towing Guidelines and file a complaint.This company is in violation of multiple points of the amended Predatory Towing Prevention Act that became effective in New Jersey on April 15, 2009 in regards to signage requirements for commercial properties.The following are their violations:- Company shall not refuse the following forms of payment: charge card, insurance company check, credit card, charge card, personal check. Raineri’s Towing forces all fees to be paid via cash or debit.- Not providing a detailed invoice for the towing, storage fees.- Not complying with the towing signage requirements on commercial properties. The following must be visible on the company’s sign:NJ consumer affairs division’s phone number must be clearly printed on the sign.The address of the lot where the vehicle can be retrieved from after payment (not the office information) must be printed on the sign.The towing and storage fees must be printed on the sign. (The fees printed on Raineri’s Towing signs have incorrect fees)If you have been towed by this company, we highly encourage you to search the guidelines online and file a complaint with the NJ division of consumer affairs if the above apply to your situation. We are also considering a class action lawsuit.
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April 2023 by Marsha Leah
They mistakenly towed my car but made me pay to pick it up anyway. A few items were stolen from inside my vehicle, one of which was a very expensive pair of sunglasses. They also broke my window and door frame will try to break into my car in order to tow it. Very shady people who probably should be investigated by the Department of Consumer Affairs.Service: Car towing
