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December 2023 by J P
I opened up an account with this bank about a month ago. I was trying to log into my online banking and was unsuccessful. I visited the branch and came in contact with a wonderful woman named Marilyn C. She was amazing. She went above and beyond to help me get it fixed. She also followed up with me the next day to make sure I was able to login. After attempting to log in and another unsuccessful attempt she again went above and beyond to help me until the problem was resolved! I highly recommend them at this branch! Phenomenal staff! Always nice and willing to help! Thank you so much!
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July 2023 by Burt Shoobs
This Valley Bank located at 615 Main Avenue in the middle of downtown Passaic is a most convenient location in the heart of Passaic's business district. Like its counterpart about a mile down the road in Passaic Park, this site has all the friendliness, intimacy, and atmosphere as the other. It is a longer, more rectangular shape, and thus is more conducive to holding the long lines that occasionally appear here, especially on Friday afternoons.
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June 2023 by Duane Morgan
New Manager Larissa is the very best at working with customers and providing great customer service! All the very best to you and your new team.
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June 2023 by Priyank R.
Awesome experience with customer service representative Dipak Nagrashna. He went out of his way to help solve my issues and was very knowledgeable. Recommend waiting for him.
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June 2023 by Jessica Serrano
Francisco provided exceptional service! Any questions he was able to answer with ease. Highly recommend meeting with him.
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April 2023 by alexis pimentel
This location is very kind, sincere & respectfully. Always, they do everything what a customers needs. Highly recommend. Thank you & God Bless.
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March 2023 by Shila Rana
I have been a valley customer for over 25 years and the Main ave Branch has always provided great customer service the management team of Pablo, Cieara, and Jessica has provided me with the tools I need to run my business and their staff are always very helpful.
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March 2023 by Karen Amador Aguilar
A few days ago I had a problem with my account and I was upset, because I had not received a specific answer, but today Mr. Pablo Rivareneira called me and he very kindly resolved the problem and I was able to recover my account. It is worth mentioning that he gave me excellent treatment.
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February 2023 by Pankaj Rana
Lovena SangiovanniShe's very helpful Banker representative.She helps me to take care off my account, which was no one clear up since 2018. I was keep try to call main branch, corporate branch office. No one help me she is the only one best of best.
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February 2023 by joselin rodriguez
I went today with my uncle and was helped by Francisco Chicas. He was very helpful and nice. Very professional and the process was very fast. I really like this branch because of the way they handle business.
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December 2022 by antoine fleming
Great customer service from I think her name was YoMary Vencent. Very helpful and patient with me and I left with my issue resolved.
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December 2022 by Stephanie Calixto
Great customer service especially Francisco chicas he has such patience to help me with a new account.
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November 2022 by Zulma Irizarry
Very bad service Fridays it’s like party time for them they chilling inside all employees and they don’t care is it’s a line by the window and the looby full of people , we can wait … who cares .very scary if some come with the COVID around on so small space very disappointed
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July 2022 by Kirt Robinson
I went to the bank to take out a large sum of money I was told I have to fill out the slip since it was over 10,000 and come back in 2 days which was yesterday I get there yesterday and now I was told they on some type of lockdown the doors are closed but they didn't call me so I only was able to take out $5, 000 went there today to take out the rest and it was a problem and the guy was very arrogant so I just went to allwood road and Clifton where they always treat Me Nice no problem in and out just like that I will report him once I'm able to get through the doors I don't know his name but I know what he looks like and I know he was my teller when I took out $5,000 yesterday he's easy to find I will never go in that branh again and if there was a problem he should have caught me and followed up on his side of business not mine I only go by what I was told and I will follow up on this
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July 2022 by Daisy Santiago
lovena is great very professional customer service there .