“I’ll be honest, I haven’t always loved coming to this location. I usually try to get in, grab what I need, and head out. In the past, I’ve run into moments where the service felt unfriendly or unhelpful, and when I need real assistance for a project, I’ve sometimes chosen to drive to another store instead.
That said, I’ve had the pleasure of interacting with Ms. Coco a few times now, and she completely changes the experience. Every single time I deal with her, I feel taken care of. She truly understands customer service. I even saw her calmly step in to mediate an argument between two customers in line about who was first, and she handled it professionally and with confidence.
If more interactions were like that, it would make a big difference. I really hope her approach reflects the direction Home Depot wants for serving the Paterson community.”
“This was a first time going to all major appliances yesterday November 4th 2025. The young man who helped me was super nice and helped us find a washer & dryer. The price for the LG thin Q washer & dryer we liked was a great deal. Yes, there were a few dents but, I found only 1 small dent on the washer and a very small dent & almost non-visible scratch on the dryer. But, other then that so far no problems with either machines. I couldn't put up the pictures but both machines look really good.”
“I always find what I'm looking for at this Home Depot. If I can't find something using the app, everyone I've ever spoken to at this location has been friendly and knowledgeable. I'm so glad this store is only 4 minutes from my house!”
“We had an exceptional experience at Reno's Appliance, and Ray Colacios deserves every bit of recognition for making our appliance selection process stress-free and straightforward.
Ray's knowledge of the product lineup is genuinely impressive. We were in the market for a dual fuel range and a drawer microwave, and like many buyers, we had done our research online and come across mixed reviews that left us uncertain about which direction to go. Rather than steering us toward a higher price point, Ray took the time to patiently walk us through all the pros and cons of each option, listened carefully to our specific needs, and helped us arrive at the decision that was truly the best fit for us.
What stood out most was his integrity. There was no pressure, no upselling, and no rushing the conversation. He was genuinely invested in helping us make the right choice — and in doing so, saved us thousands of dollars in the process.
In an industry where the temptation to push premium products is ever-present, Ray's honest and consultative approach was refreshing. If you are looking for knowledgeable, patient, and trustworthy guidance on appliance purchases, we highly recommend asking for Ray at Reno's Appliance. You will not be disappointed.”