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January 2024 by Gianmarco Miranda
They charge insurance per itemBy cell phone I would accept it but for a single wallet
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January 2024 by Eileen LLosa
Terrible service. I sent an order to Mendoza, Argentina on December 10, she assured me that it would leave on the 18th and arrive in Mendoza on December 21, before Christmas. It's all clothes for a child, I paid $200 shipping. Yesterday I called and they told me it would arrive today, today I called and they told me that it will possibly arrive on Tuesday, December 26. Horrible customer service, they should be more honest with the dates, not just think about charging.
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September 2022 by Enrique Sanchez
The service is poorThe customer service not good
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April 2022 by Andrea Rojas
Very bad experience. I called to check on the status of my shipment which was supposed to been shipped but called to find out only half of the items were already in Peru but not the rest. Owner answered me and told me by Thursday the rest should be there and be able to pick it up. Which I told her you guys should’ve told me that it will be shipped separately. She said the guy took your items you need to talk to him not me. I said I know he did but you as the “owner” “manager” “in charge person” should speak with him and tell him to be very specific with the customers since they will call and come at her for something that he did. And you want your workers to be on the same page as you. She said “don’t tell me what to do” and hung up the phone on me. Very rude, if you’re tired, bored of your job… hire someone else to be more polite. I though she was going to have another attitude with me but very rude for no reason rude because she didn’t do my order all I wanted was for her to speak with her worker and just to remind him to tell the customer the true and how is being shipped so for next time I can know or other customers could know. Very rude I would never go back there.
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June 2021 by Camila Figueroa
(Translated by Google) The owner is rude, customer service is the worst of all! If there were he put a quarter star ⭐️ tremendous spoiled!(Original)La dueña es una Mal educada, el servicio al cliente es el peor de todos! Si hubiera el pongo un cuarto de estrella ⭐️ tremenda malcriada!
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May 2021 by Raver Panesi
(Translated by Google) They charge you x everything apart from the weight of things ..... extra fee x perfumes sneakers ..... abusers(Original)Te cobran x todo a parte del peso de las cosas.....extra fee x perfumes sneakers.....abusadores
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May 2021 by Cristina Gervasi -ServSafe Training
(Translated by Google) The person who attends in is local is rude with a very low level of education in every wayCan't spell in English or Spanish(Original)La persona que atiende en es local es una mala educada con muy bajo nivel de educación en todo sentidoNo sabe deletrear ni en inglés ni Español
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March 2021 by Jose G
(Translated by Google) Very bad service, she is a lady with glasses, of age, (I am not saying anything bad because of her age, just clarifying that she is of the third age), Of the three clients that were in the place, including me, he treated us badly For example I was at the window and I greeted her and she did not answer me, and she looked at me and did not even tell me to wait for me because I was busy, and she made me wait 20 minutes, being alone and in between those 20 minutes a second client arrived and The client asked him for a shipping fee, the Mrs. raised her voice in a superb way, and the Mr. left, and on the phone the third client heard that the Mrs. treated him badly, then when he hung up, he said how it takes me time This person, that Mrs. is not to be a travel agent, you can see the frustration and rudeness of the client, when seeing that the client asks for a discount or does not understand his explanation, he answers badly, he should withdraw and leave educated people to the customer service. 0 stars.(Original)Muy mal servicio, es una seňora de lentes, de edad, ( que no estoy diciendo nada malo por su edad, solo aclarando que es de la tercera edad), De los tres clientes que habia en el local, incluido yo, nos trato mal, por ejemplo estaba en la ventanilla y la salude y no me contesto, y me miraba y ni siguiera me dijo que me esperara porque estaba ocupada, y me hizo esperar 20 minutos, estando solbo y en entre esos 20 minutos llego un segundo cliente y el cliente le pregunto por una tarifa de envio, la Sra le alzo la voz de una manera soberbia, y el Sr se fue, y por telefono el tercer cliente escuche que la Sra lo trataba mal, despues cuando colgo, dijo como me quita tiempo esta persona, esa Sra no es para ser agente de viajes, se nota la frustracion y la mala educacion al cliente, al ver que el cliente le pide descuento o no entiende su explicacion, contesta mal, deberia de retirarse y dejar a gente educada al servicio al cliente. 0 estrellas.
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March 2020 by Zela zela
(Translated by Google) I am interested in sending a 43 pound suitcase I will cost Lima to Peru
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March 2020 by Carolina Afan
(Translated by Google) I only made two, calls were rushed to hang up, I asked for information and they told me to search Google.
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January 2020 by Jorge Pelosi
(Translated by Google) Is(Original)Es
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August 2019 by Andrea Sifuentes - Jaz
(Translated by Google) On August 12, a relative sent me a parcel, they have been walking me with the arrival date since then, I call the central and they tell me that until now they do not send my package that is still in the USA when I should have arrived in Peru days ago as they told my relative that I send. :H.H
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August 2019 by Stuart M.
(Translated by Google) Money, Parcel!(Original)Giros, Encomiendas !
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June 2019 by Estuardo Murrugarra
(Translated by Google) Money, Parcel!
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March 2019 by Clara Roldan Diaz
La primera vez que fui me atendio una joven muy amable. La segunda vez me atendio una seí±ora que parecia la dueí±a (estaba vociferando que le iba a descontar 0.50 centavos a su empleada por una tonteria) y me atendio horrible me tuve que retirar porque fue muy brusca y tosca al hablar, no sabe lo que significa atencion al cliente.
