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February 2024 by Bob Patti
Sofar everything seems ok. The people working there are great. One guy even gave me a ride home when my ride could not come.
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January 2024 by Nelly Espinoza
For the Service and Attention
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January 2024 by Steven Sapperstein
This was without a doubt the worst auto experience of my life. I went in Saturday for a new set of tires. First off it took 6 hours. They also informed me I needed new back brakes... whatever I told them to give me new brakes. While they were changing the brakes they accidentally cut a cable that causes the lights on the dashboard to go on. They did not have the part in stock and told me i had to come back Monday morning at 8am and it will be a quick 10 minute fix. (What can I do. More on this in a bit.)The next day, Sunday I go out to my car and find one of my brand new tires is flat! I take it in and find out they broke the air valve while changing the tire. They fixed the valve and was on my way.Back to the cable. Monday morning i go back for the "quick fix". They were not sure if the part arrived. After waiting for an hour they informed me the part had indeed not arrived, but someone was going to pick it up and it would be there at 12. As I had to go to work they called me a lyft and said my car would be ready to pick up by 5 when I got to work. 2pm i get a call, they picked up the wrong part! They informed me it wouldn't be there until the next afternoon. Tuesday now!As I needed my car I told them I would pick it up and bring it by the next day after work around 5:30. They said it was fine, no problem.Tuesday 5pm leaving work i get a call asking where I am, i tell them I am on my way, but they tell me the mechanic who has been working on my car leaves at 5. Ok, can someone else do it? No, they say only the mechanic who started the job can finish it and she will not be back until Thursday! That is crazy! You did two things to my car and messed them both up and now telling me I have to wait until Thursday because another mechanic is not allowed to put in the little cable that I was told only takes 10 minutes to do!?!? I have been very patient with them for 4 days now, but now it's just ridiculous! This place has been a disaster and my car is still not fixed!!! Worst auto shop ever!!!
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January 2024 by danilo boitel
Very bad service. They installed supposedly new tires and they came out with problems. I visited the store five times because they sent me back every time I went.
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January 2024 by Lionel Pagan
Went for tire replacements o. 4 wheels. 12:20 dropoff. 2hours... Car wasnt done until 4:30. 4 hours later........... Also Went for a Wheel alignment. Told me 30mins. It took 1.5 hours. The service technicians are slow and chatty and smoke brakes. Not enough work being done efficiently
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January 2024 by Anthony Koban
Good for an oil change that's about it. I got lied to for company profit. Had told me I had a nail in the side wall of 1 tire and they had to change all 4 tires because the company policy. Quote was 800 dollars. I passed and took it to a different shop and the nail was in the center . They pulled it out and patched it for 20 bucks. Off I went. I would never let kids from Lincoln tech making 15 bucks an hour work on my cars again.
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January 2024 by Rosa Diaz
I have been in bad places but this one definitely was super terrible. Never again will stop by.
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January 2024 by Ana Villegas
They helped me with what I needed I was treated well thanks and happy holidays ?
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January 2024 by Deep Singh
Good customer service, Britney very professional service
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January 2024 by Josias Alvarado
Took too long to fix my car and a new problem was created and the check engine light is on. Should’ve taken my BMW to a BMW elsewhere.
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January 2024 by Francois Michel
I got to the shop at 12pm on 12/18/23. The young man told me to come back at 2pm for them to look at my car. I decided to stay since I didn't live too near the shop and it was raining. 2pm showed up my car was still not in service. They finally got it in at 5pm just to tell me there's nothing wrong with my tires. The mechanics didn't even take the time to read what service was being done to my car two years ago. They ask me " which tire was leaking"? I'm puzzled because that is their job to figure it out. And I'm also suprised there was no description written when I got my car serviced there 2 years ago. Poor customer service and so incompetent. If there was a score of zero I would have given them a zero.
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January 2024 by FDC4
New service agent called Bridgett, she is great and smart. She did assist me fast and very professional. She knew her her craft. I would recommend Rt 20 Pep Boys to my friends and family. The service was done really fast
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January 2024 by Gabriel Moran
good service
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January 2024 by Bede Y.
Came here three times. 1 for an oil change which was set to take 1 hour 20 minutes according to their staff. Took 4 hours because they didn't have the oil filter... 2, had to come in another day due to another service, they said 3 hours top but when dropping off the car the tech says it needs to be there over night? Spoke with the manager because different staff were telling me different things. Eventually it was completed in 6 hours... 3, for a tire repair. On the phone they said it would take 30 minutes. Then in the store they said it would take 1~1hour 20 minutes. So I waited 1 hour 30 minutes with my 4yo and my car is still in the parking lot. They called a Lyft for us but not sure why tell me 30 minutes, which is the reason I brought my kid. Final time pending.
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December 2023 by Jules (J)
Zero Stars if I could. I made an appointment for an oil change on 12/9 for 12pm from Car Advise, they told me 2 and a half hours, fine. I went home, didn’t hear nothing so around 5pm I went back to the location, they told me that they were busy and didn’t have enough workers. Spoke with a manager and told me that they’re sorry and that my car was next and I had to wait an hour. I decided to leave. No courtesy or sympathy for wasting my time. Never again will I come for any service, let alone an oil change.
