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November 2023 by Michele Reames
Went to this establishment yesterday and Clark was just the best . Not only did he help me in multiple ways to get 2 new phones i didn’t have to wait very long i was in and out . If i can recommend anyone for employee of the month it would be him thank you so much Clark and if you see this don’t forget to talk to those nephews and nieces of yours . lol
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October 2023 by Bergen Limo
Was there yesterday. Very helpful personal.
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September 2023 by Salonia Thomas
So happy with the service I received. Aisha was an amazing help and knowledgeable at her work, she talked me through the whole process and I got the best offers with her…Im sooo in love with my new phone
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September 2023 by Kevin Ordonez
This is one of the best places to get service for youre cell the lady was just marvalous in the way she help me whith my screen protector
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August 2023 by L Puj
They are doing a really good job I was help by Aisha thank you for your help
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June 2023 by Marleen Velez
I am very fortunate and please to have walked into this store. I had walked in with such a difficult situation regarding a problem on my account, and the store associate Elena quickly took initiative to assist me as soon as I walked in the store.Lassandra the (store manager) had took over the situation and gave me the BEST customer service ever!! She made sure that she did everything possible on her part to turn my negative situation into a positive one. She stood by my my side throughout the whole time providing me with the best possible solution to resolve my problem. I am very pleased and thankful for both Elena & Lassandra's dedication and commitment in giving me the highest customer care ever!!
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June 2023 by Mauricio Navarro-Arias
These people are the nasties you could find in the retail business. They are under investigation from tmobile for mistreatment of customers. If you can go somewhere else, please do.
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March 2023 by Carmen Moore
The best customer service ever. My problem was solved really fast. Thank you Paul you are the best.
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February 2023 by Maria Santos
The representative Paul is so helpful and professional, he helped me out to the end and he did all what I neededI love this store
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September 2022 by Otis Gold
I don't know if their under new management but I've enjoyed their hospitality. I hope that they continue to maintain it
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July 2022 by mgranda1973
Bad service, they don’t want to help!! Especial one pregnant girl!!. I was there for buy a new phone. But I say don’t want any ascesory for the Phone . She say me can’t continue help me , because the other team members was talk ready with my daughter, I dont understand why? We have different accounts. I not recommend this store…..!!!! I was buy the phone in The other store in fair lawn .!
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October 2021 by Rich Lozzi
Went in with an iPhone purchased in this store because I received an important email from T mobile/Sprint stating that my phone needed an upgrade before Jan 1 2022. Also the phone needed battery service. Immediately the tech started trying to sell me another phone. So again I stated the email and reasons I was there. Then I said let me read what it says. I didn’t finish the first paragraph and the tech rudely stated he was familiar with the email I received. I mentioned that he could’ve stated that. He again tried selling me a new phone. Then stated I can’t trade in my existing one until it’s serviced and working. The phone works fine. Needs a battery service that apparently the store that sold me my phone originally, does not service. Basically I received no help. I felt I was waisting his time because I wasn’t interested in a smaller or bigger phone. Just what I had. I’m thinking I’ll find another service after I go get my battery serviced at yet another store. I won’t be returning to the Paterson store after this now second time I was not helped there.
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June 2021 by Lloyd Foster
Nicole is the best!
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December 2020 by Livanna morales
Stopped by to get an upgrade on a line i seen online due and was told that i had to pay to return the device. I checked online prior to coming and phone WAS DUE! No extra money to hand in just return device pay taxes and fees for the new one plus my downpayment. I called customer service and had them do my order and just like online no mention of money & return of device just the return, she got the same total i got thru my pc. AFTER I HAD CALLED TO MAKE SURE PHONE WAS INSTOCK. I knew something was off when the guy kept going back and forth from pc to tab telling me it wasn’t working, TEACH YOUR STAFF OR CHANGE IT! 2nd time i order thru phone instead of store smh
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December 2020 by Bun-Bun
Great customer service the employees helps you with everything ❤️
