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February 2024 by Francisco Salcedo
Quick efficient and very friendly
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February 2024 by eli martinez jr
??????????STAY AWAY. SHORT TEMPERED, UNPROFESSIONAL,RUDE ARROGANT HORRIBLE SERVICE. On Saturday February 10th at approximately 11 A.M I went into Uhaul of Paterson expecting to be treated with hospitality, Instead I was greeted with very stern bothersome faces by both the manager and the receptionist. They appeared as though they didn't want to be there. They had the energy as if I was bothering them. I stated I wanted to rent a cargo van and she began the check in. At this time I was informed that they only take "Major Credit cards" so I asked if I can run my "Amex" and see if it will go through being that it's a "Secured card". After the failed attempt the young lady behind the desk got very unprofessional . She said " I TOLD YOU ONLY MAJOR CARDS" while progressively raising the volume and anger of her voice. I apologized and stated my wife and I have been there before and used a very similar card on two separate occasions. She got even more upset insinuating I was telling lies. I calmly told her I would be back with a card. She then proceeded to whisper "DIQUE" to the manager. Which basically means "Yeah Right" in Spanish. I went home and got a card returned and her facial expressions got even more animated. You can cut the tension in the room with a knife. Her attitude and body language got worse. I then stated I needed 10 medium sized boxes. She said "Go Get Them It's Right There" ...So I turned around bagan to pick up some medium boxes that were stacked and attempted to separate them. At that point I was shocked when I heard the shout of the manager and receptionist at the same time "SCREAM LOUDLY" ,WHOAA WHOAA WHOAA!! WHAT ARE YOU DOING!?!! While the manager follows right up with a Snotty "RIGHT THERE" RIGHT THERE" YOU DON'T SEE IT?? BEHIND YOU!! BEHIND YOU!!. at this point I wanted to leave. But I didn't want to make a scene . I didn't need to let them deter me from my goal. Between a "Sea of boxes", that caused confusion , they're Hostile behavior, and the pressure of relocating"IT WAS A STRESSFUL NIGHTMARE. It was so bad I forgot all My Packing supplies, The Dollies, the Hand Truck, Tape, cushions. So much turmoil that morning for no reason, I just wanted to get the heck out of there. I'm not sure if she got mad in the beginning when she started to speak to me in Spanish and I responded in English. My Spanish is not that good for technical terms and legal paperwork talk. I'm sorry but they know nothing about customer service, Empathy or politeness. No smiles, no effort, very rude, arrogant and mind you there's 4 other customers seeing this.I was also a Waiter for years. I know great service. Embarrassing to say the least. I'm a father who works as a professional Machine Adjuster, I'm the Lead Pressman for a Medical Packaging company. Born and raised in the city of Paterson. I'm pretty sure I can handle a few boxes if things would've gotten messy.I felt belittled, embarrassed like a scorn child. If I can give no stars that would be my first option.. HORRIBLE.
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February 2024 by Nawaf Hamade
I drove for 78 miles then filled up the tank with gas right before dropping it then i got a bill for driving over 100 miles and a 30$ refill fee for dropping the van with 2 lines of gas only. i went to them in person to prove that they didn't even take a look at the van before issuing the invoice. then spoke to a manager that said she will fix it tomorrow... i have a feeling that i will be visiting them soon to see they've done nothing!
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February 2024 by Klifor Torres
Good ???
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February 2024 by M Patricia Angel
Thank for help an sopport thank you so much❤️?
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December 2023 by Will Wu
Friendly and mindful people, never thought I would write a review for Uhual but this location deserves it. They really made my entire rental experience great
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December 2023 by Anny alonzo
Staff is friendly, place is clean, and equipment was ready at arrival. Will come back.
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December 2023 by Chillo0187
Good place for storage and moving trucks rental
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November 2023 by Natalia McAllister
Great customer service ?
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October 2023 by Rome G
Terrible experience will never go back to this location the employees are disgruntled and management was useless and because they where angry I was charged extra for gas that was not used on the vehicle
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October 2023 by Alexis Garcia
Brand new looking building next to my probation
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September 2023 by DQueezy1013
The representative was knowledgeable and answered all of my questions. The rental process was easy from beginning to end!
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June 2023 by Johnny Boykin
I have friends who use this storage. And they think the world of this place.
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May 2023 by Land Works NJ
The employees at this location provide excellent customer service.
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May 2023 by mil p
General Manager is hands down the most excellent manager I’ve ever had experience with! A++++ thank you so much!!!Austin
