CVS is generally a convenient and reliable place, with a pharmacy that offers quick and average service. Customers appreciate the staff's patience and professionalism, especially during busy times like holidays, where the team handles long lines and gift card issues efficiently. However, experiences have varied. One customer faced a privacy violation when a staff member loudly announced their medication name, which is a breach of HIPAA. Despite being asked to fix the issue, the same prescription was not ready on the second visit, and an employee's unprofessional behavior was suspected. Another customer described a slow and unprofessional experience with a staff member who seemed to be under the influence, making the process frustrating. Overall, while many find the CVS staff to be helpful and the pharmacy service decent, there are occasional issues with professionalism and communication that can impact the customer experience.
