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February 2024 by Jose Sanchez
This place is my work area . We have a great staff that are friendly and helpful. Manager tries to work with everyone. He and wife do a great job of running this place. All are welcome. Come on by if you need storage or a truck. We are here for you.
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February 2024 by Betsy C.
Avoid this U-Haul location, your life is in danger here. I wish I was exaggerating but I'm not. Take caution. The teenage boys working at this location rented me a truck that was leaking gas from the bottom of the gas tank. When I confronted them about it, their response to me was "no it's not." I could see and smell gas, it was dripping from the bottom of the truck. I was moving to Michigan, a 12 hour drive, with my dog and all my worldly possessions. Not exploding en route was a priority for me. I mentioned this to them and they literally laughed in my face. I refused to take it, waited in the parking lot all day for them to give me a new truck. Finally, right before closing time, they told me they would fix it overnight and to come back in the morning. Wasting the entire day I had planned on driving was not ideal, but I figured it was worth it to avoid a leaking gas truck. So I came back in the morning. They assured me that the gas leak, the one they had spent the entire day before denying existed, was fixed. I said fine and took the truck and was on the road for not 2 minutes when the check engine light came on. At this point I was irate. I brought the truck back and in not-the-nicest tone insisted they give me a new truck. They did not like being spoken to so unpleasantly by a woman and refused to help me at first. I asked them to at least diagnose the check engine light and they did begrudgingly. The result: Gas Leak. They did not like that I was right all along and were trying to walk back every denial they made. Finally, with no remorse, they offered me a new truck. I drove it to Michigan with my car in tow. When I returned it to the U-haul in Michigan, the manager of the store approached me with a look of grave concern. He asked if one of his men had attached my car trailer. I told him no, it was in New Jersey. He was relieved that it wasn't one of his employees and told me my car was basically attached by a single carabiner. He said if I had had to go uphill at all my car would have almost certainly come detached and crash into whoever was behind me. All this to say, this place will put your life and everyone on the road around you's lives in mortal danger, especially if you're a woman traveling alone. This location is run by people named John and Mitzie. John ran this whole shit show and Mitzie sounded drunk at 8:00 am, photo attached. Plenty of other U-Hauls to go to - avoid this one.
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December 2023 by Chad Tracy
Great experience. I def recommend. Go Eagles!!
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December 2023 by Doms Papi
Great experience. I def recommend. Go Eagles!!
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November 2023 by marome011
The website and mobile application do not work well at the time of delivery
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November 2023 by Mike Brooks
Staff was cery professional and made the rental process quick and easy. Nice job.
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November 2023 by Aaron Boyer
Store counter person chose not to follow u-haul standards. Horrible customer service would not recommend this location, filing complaint with u-haul customer service
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November 2023 by Octavio Martinez
Pretty straight forward in and out in minutes would definitely recommend this location
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October 2023 by Lulu Höller
Very nice shop (and Mitzi is wonderful!), quick service, very happy with my rental. Would definitely use this Uhaul site regularly, and highly recommended!
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September 2023 by Andrei Cojocaru
Went to rent a pick up that I had reserved the previous day and confirmed the morning of. Apparently, their system was down. What kind of business doesn't have a contingency plan? Luckily for me I found out that Home Depot rents trucks too (and with unlimited mileage too!). I'd try Home Depot instead of U-Haul.
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September 2023 by Mark Black
The staff was great and very helpful.
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August 2023 by Jessica Robinson
Truth be told I would not recommend this location but because it's the only one around I would have to... I will only not recommend this location because of bad experience I have with one service rep with pink hair (male)... he's very rude. Also I tried to return my rental before closing which is 8pm...and he refused to help. I had to do a self return "NOT COOL". But it's a family owned business...so I don't think my reporting of anything will be heard.
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August 2023 by Rebecca Winkler
This place has the WORST customer service! I reserved a truck and they called a half hour before my pickup time to tell me the the previous renter was stuck in traffic, but they would give me a call when they return. I never got a call. They close at 7, so around 5:45, I called to see what was going on. Josh said that they called me and I hung up on them and then they called back and it rang all the way through and then went to voicemail, but it was full. I told them that I never received any calls and I still wanted the truck. They told me that they gave it to somebody else and cancelled my reservation. I asked if they could tell me another close by location and he literally said “I can’t because i’m with someone.” Never even offered to help when he was done.
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July 2023 by Big Dreamer
100% painless. I set up online, arrived on time to pick up the truck, did what I had to do and dropped it off. The receipt was in my email in 10 minutes.
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July 2023 by Steve Liquori
Happy with the service that I get when renting a UHaul from the Pensauken NJ Location. Very friendly employees and quick to fix a mistake if 1 is found.
