The Santander Bank branch on Florida Grove Road provides a full suite of banking products and services, including checking accounts, savings, loans, mortgages, and business banking. Reviews highlight that the entire staff is consistently kind, professional, and provides excellent customer service. Customers report receiving a personal touch, being greeted by name, and feeling that the branch has become a second home. Specific employees are frequently praised for going above and beyond, solving issues in a swiftly, professional, and friendly manner. They are described as compassionate, caring, supportive, and patient, even with complicated requests. The staff is noted for treating everyone with respect and providing the best customer care, making customers feel greatly appreciated. This branch is recognized as a great asset where colleagues help serve financial needs with a rare personal touch.
I’ve been a customer for many years on this specific branch (Florida Grove Branch)and I am really pleased with the services and the attention I received throughout the years, especially Cherry Thompson, she always solves any issues in a swiftly, professional and friendly manner! Great asset to that branch!!
December 2022
I only experience good service at all times very respectful.
October 2018
Not the greatest. Couldn't cash an echeck and both the teller and manager seemed confused about an echeck from their own bank.
