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June 2023 by Doreen Parma
Came in to do some heavy duty banking for my dad at the Florida grove rd branch. Living in Florida and my dad living in Jersey always makes banking difficult but Laura Santos and Analyn Syjoigtian went above and beyond to set us up with everything we needed. I have also called upon Cherry many times with endless calls and she has never lost her patience and always provides the best customer care. The entire staff at this branch is always kind and professional. I’m always greeted by name no matter how long it’s been…this personal touch is rare and greatly appreciated.
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April 2023 by Michal Czerwonka
This place is so stuck in the '80s. I see a teller to request a bank check. She asks the name of recipient. I write it down on a piece of paper. She looks at it and READS IT OUT LOUD. Now everyone in line knows my business. STUPID & UNPROFESSIONAL.
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March 2023 by dj Payton
Not specifically this branch but santander is the worst bank ever. You'd be better off banking with a back alley loan shark
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February 2023 by Rebekah Olive
On two separate occasions I’ve been here to deposit funds for my employer and have been given a hard time despite the fact that they can verify the account. Any other Santander I’ve been to, I’ve never had an issue. Teller was rude and condescending—attitude and eye rolling (Analyn)
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February 2023 by Suzanne Pribila
Banking there 27 years never had a problem
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December 2022 by Nikki H.
I have banked at Santander bank in Hopelawn NJ and each time I go in I receive excellent customer service. It has become a second home to me. My mom suddenly passed away and Laura and Cherry were so compassionate and so caring and so supportive. Each time I come into bank there they always ask me how I am doing and how they can help me either with banking needs or just in life, Laura and Cherry have been an inspiration to me and anyone who goes to the Santander Bank I would recommend them to talk to either Laura or Cherry because they go out of their way to help each customer and everyone they meet is treated with respect. They are the best employees at this bank and the best people to deal with.
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December 2022 by Carmen Muniz
I only experience good service at all times very respectful.
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August 2022 by Ambar A
Wow! Mind blown of the awful customer service at this location! As a business customer bringing cash in they certainly treat you as a pain, for giving them work! Teller requested me to make sure my bills are in order and facing all the same directions. Im sorry but im already sorting all my bills for you, and also this! Might as well do the job for you!. Even the customer next to me was being mistreated by not explaining the reason why he couldn’t make a cash deposit to someone elses account, instead of turning him away in a very rude manner. So many good Santander branches closed down and this is one of the worst yet remained. Horrible Teller experience with Monse Barreto!
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July 2022 by Flor Amarilis
(Translated by Google) I never thought that such a horrible place existed, the employees are totally racist, very bad service, I went to that branch and a dark-skinned lady sent me to another branch for speaking Spanish and even having Hispanic employees, that is the worst thing that can exist as branch office.(Original)Nunca pensé que existía tan horrible lugar, las empleadas son totalmente racista muy mal servicio, me dirigí a esa sucursal y una señora de tez oscura me mandó a otra sucursal por hablar español y aún habiendo empleadas hispanas, eso es lo peor que puede existir como sucursal.
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May 2021 by esther checo
This is by far the worst Santander branch!!!! I never go to this branch because the service is always terrible. They are slow, lack common sense and are not the friendliest to say the least. For those reasons I rather go to the branch at Convery Blvd where I am treated with the best customer service. They are friendly, professional, and they are aware that people don’t have time to stand in front of a teller for twenty minutes while the count a few dollars. Unfortunately, the branch at Convery Blvd was closed so I had to go to this branch.When I got to the drive thru I was told that I needed to come in because they could not do the transaction through the drive thru. Which is totally inconvenient especially during COVID-19. I go in and I had to stand in front of the teller for about 15-20min while he finished my transaction. (At Convery this same exact transaction takes 5 minutes). As I wait I hold my phone in my hand and start scrolling through IG and my emails. About an hour later I get a phone call from the branch manager to ask me why I was taking photographs of the tellers. According to her they SAW ME TAKING PICTURES of them. Her excuse was that “I had my phone on my hand”. We live in the era of the cell phone where everyone carries a cellphone in there hand and NO I DID NOT TAKE PICTURES OF THE TELLERS.This was is the epitome of unprofessionalism.The manager should have looked at her cameras which I am sure can capture exactly what I was doing before calling and accusing me of “taking pictures”.
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November 2020 by VISHAL PATEL
Santander Bank In Woodbridge ,NJ Laura Santos bank staff. Bit of advice never ever go to this bank for anything. Horrible experience opening business accounts. Staff and bank is ignorant and made us wait 3 effing hours to tell us the account info could bot be entered. They were asked to prefix out applications and would initially. I left and PNC completed it in 25 minutes.Santander BankBank in Woodbridge, New JerseyOpen
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September 2020 by Estefani Hernandez
Do not even think about using this location if you want a home loan. They will waste your time! Roberto Donoso lacked communication skills, lacks customer service skills and needs to understand that he needs to do better in both those areas. This bank wasted my Mother’s time, didn’t communicate clearly, and belittled her. Roberto was disrespectful and rude. After seeing other comments I still do not understand why he is even allowed to be a loan officer at this Bank. The Branch Manager needs to consider the team that they have, and the people that are representing this branch. Stay away from Santander and go to another place, they will waste your time.
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March 2020 by Gabriela Mendez
If you’re trying to get a home loan from Santander I suggest you to go to another branch or use a different loan officer in this location, but please do not use Roberto as your loan officer. What a waste of time! He provided me with false information. He was super rude to me and my mother acting like he was the owner of the bank. He definitely needs to learn some customer service skills.
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July 2019 by Douglas L.
I really want to curse here but I will not. This stupid company caused my credit score dropped 96 points for an unbelievable stupid reason. I did not miss a single payment ever since I have credit score and it was all ruined because that that stupid autopay on their stupid website stopped working for 3 months and they flagged my report !!!!!! I started an auto loan with this company about a year ago, I did not know this company before, the car dealer asked me to use this company. I setup the autopay about a year ago. Then this year on June I found the my credit dropped 96 points and I then found out that my autopay just stopped working for 3 month already. I did not receive any notice that I missed payment and they just flagged me on my credit report. I immediately paid the whole amount and I called the customer service. I thought it will be easy since they can see clearly that my autopay stopped 3 month ago, all they need to do is just cancel the flag. But they replied that they totally understand my situation so they will remove the late fee. BUT according to their stupid rules, it is not their fault, a late pay is a late pay, there's nothing they can do about the flag on my credit. I then calls the customer service to find out how to set up autopay on their stupid website. It takes almost 30 mins for they own customer service to find the autopay settings. I just received my dispute result. My credit increased 39 points after the dispute but the late pay is still there. I got an late than 30 days payment record for no reason. I am going to dispute again this just makes no sense.
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October 2018 by Chris C
Not the greatest. Couldn't cash an echeck and both the teller and manager seemed confused about an echeck from their own bank.
