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October 2023 by Victor T.
How sleazy can they get.Took my hat in for cleaning and reshape.When I picked it up looked like never been touched. I asked her if she would pay $41 for that job, she just looked at me like to bad got your money already.How do cheat shops like this stay in business.Stay clear or youll be sorry
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October 2023 by Karl Howard
Lovely family run cowboy outfitters I honestly could've bought everything in the shop.... My better judgement decided against buying everything in the shop excellent customer service and information given to customers was first rate.Couldn't fault the business at any point the pricing was clear and concise and representing value for money even had a discounted items rack
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October 2023 by Ben R.
Terrible customer service, oxidized expired products. Don't waste your time dealing with the owner and money for something you'll just throw away. Update 10/9/23 at1120 Ok since the owner Suzanne wants clarification for everyone on the internet, here's how our communication went that provided her yelps review. My initial email: Sept 26, 2023 at 1815 I received my order today. Without opening it I could tell several of the products components were damaged. What options are available? *Examine photo number 1 here (As you can see the caps are defective or expired because the white insulator shouldn't fall out from gravity) Sept 27, 2023 at 0939 From cowtown: Hi there, I understand you are concerned with the single shot caps. I will send out a new set for you today. I am sorry that this happened. Will that be an acceptable solution? Please let me know, Suzanne Sept 27, 2023 at 1154 From me: I would like a refund please. These caps are very old and oxidized and can't be used. (I had a feeling this seller wasn't aware caps don't last forever) Sept 28, 2023 at 1031 From cowtown: Hi there, We already sent you a replacement. Please try them. Thank you, I can assure you they work. Oct 1, 2023 at 1152 From me: The replacement ones you sent are just as bad all the white cabs are falling out of the red plastic housing Oct 1, 2023 at 1424 From cowtown: Hi there, I personally inspected them. I can tell you that they are 100% fine. Best wishes to you. Suzanne At this point I realized this business owner that sells caps has never used a cap gun or caps. On October 8th I replied FYI your product is crap. Have you ever even used a cap gun? What was your method of inspection? The only way to verify these caps would be within their expiration date is by looking at your inventory manifest. Kindly provide your records. Either way, you've earned your yelp Examine photo number 2 here On Mon, Oct 9, 2023 at 10:19 Cowtown Cowboy Outfitters wrote: Hi there, It appears as though you opened these and dumped out the contents. I am not sure what you mean. You want to see my manifest? I get these from Parris Manufacturing and they were received within the last 3 months. I never have complaints but it would seem as though nothing will make you happy. I am out the caps and now I have a bad review. Best wishes to you. Please don't continue to email me. I am done. Suzanne (Me: Before you ask, yes I tried both packs of caps and just to give you the full experience of imagination, think of a cap gun being shot that was wet. The tiny pop noise and small amount of white smoke followed by the sulfur smell. If you don't know what I'm talking about your opinion on this matter is irrelevant. )
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October 2023 by Sarah K.
came up from virginia for the weekend to come see the rodeo. stumbled across this place and fell in love. as a girl who loves western wear, what more could i ask for!! definitely dropped a hot dollar in there but gives me all the reason to come back up to see a rodeo again!
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September 2023 by Jersey Red
I needed a new pair of boots and knew that they had a quality selection of styles and prices. The store associate, Mary Ann, was as knowledgeable as she was friendly and helpful , working with me to find the best fit possible.While there I also picked up a couple of new hats and Wrangler denim jacket.CCO also has clothes for kids too. Shirts, pants, dress suits, and a great selection of jewelry.I enjoyed my visit and left with everything I needed.Thanks Mary Ann for being so patient and honest, I will most definitely come back ?
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September 2023 by Earle Scott
Great experience shopping here. Marianne was very knowledgeable and helpful with my needs. I am totally comfortable in my ‘new look’ and ready to hit Nashville Tennessee for a very special event. My family and I will be back to Cowboy Outfitters very soon. Great store, great people!
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September 2023 by Jessica T
The owner not only helped answer some questions I had over the phone but she remembered the details of our call and said she hoped my son liked the boots on his order confirmation page. We will exclusively buy our boots from here now. Their prices are comparable and often times better than their major competitor.
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August 2023 by Denise King Sings
Because we both love Cowboy Boots, a friend suggested that we take a drive to Cowtown Cowboy Outfitters. Can't tell you how glad I was that we went. I absolutely fell in love with this shop. The selection of clothes, hats and...the boots. I saw a few pair that I loved but these came home with me with the faaaaabulous earrings. Laila was amazing in helping me with sizing and selection.When Suzanne arrived to help, she instantly became my girlfriend...oh how we laughed. This is old school service. The entire staff was pleasant, helpful. So friendly, you wanted to linger a while. I'm going back for more boots and good old fashion customer service. A place where everybodyknows your name. Thanks y'all!!
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August 2023 by Barbara
Prices are higher than in other stores but their staff is also much more helpful and knowledgeable. So it's just fair that you are paying a little more, it's totally worth it! Great store! We'll come back!
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August 2023 by Patrick Cronin
Had such a great experience buying boots here with my mom! Maryanne was super helpful, prices were very reasonable, and the rest of the staff was great! This place is a true Western wear store, and if you are looking for cowboy gear, look no further!
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July 2023 by Quincy Griffin
Ms. Dannett, this lady welcomed me in to the store with a delightful smile. She asked what I needed help with and stayed with me until I was very satisfied. I appreciated her so much more in taking time to explain the boots to me and help me search for what I was looking for. I was at a major chain (Boot Barn) who wouldn’t even walk in my direction yet greeted other customers as the walked into the store. I stood 40 minutes without a hello welcome can I help you before I left. I was very upset, I drove an hour to get to this Woodstown store, where Ms Dannett instantly calmed me with a smile and a super welcoming voice before I even seen her. I felt at home and could have stayed in her company and shopped all day. I will be back as my wants and needs change. I took a picture of our hands and boasted on Facebook that I found a good person at a good store who didn’t treat me like I didn’t belong there but treated me just as a human who wanted a little retail therapy. She is the greatest and if this makes it to her, THANK YOU, again and again. You saved my day from ruin! And I love the boots we picked for me. Real people deserve real love and respect!
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July 2023 by Beth Ann Griesser
My first boot purchase and SO grateful I stopped today! Greeted warmly and helped kindly, Allie was able to enlighten me on trending boot wear and explained differences/qualities of the various styles, heels, and material. I'm very happy with my boots and recommend Allie highly to assist you!
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July 2023 by Devin Kornblum
I spoke to Courtney on the phone with a variety of questions and she was more than helpful and willing to answer everything!! She was professional, patient and kind! Will definitely be ordering from here!
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June 2023 by ipurrloud
I LOVE this store and the customer service is fantastic. Maryanne answered all my questions, helped me find everything I was looking for. VERY helpful! I look forward to seeing her the next time I visit the store!
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May 2023 by Angelo Campanella
It was a Great Experience an Fun to Shop and Buy at your Store an the Sales Rep: Suzanne Z. an Leyia B. was very Knowledgeable an Nice. I’ll be back to Shop again an I’ll definitely tell Family an Friends to do so too.