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December 2024 by Thomas Jaichner
Unprofessional lady on phone very rude
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November 2024 by Victor Kao
Unfortunately our apartment complex Cypress Gardens had our vehicle illegally towed without warning.
M&W is the towing company that they used. They charged us $175 for towing, $45 for administrative fees, and $50 per day for storage and charged us $300 for 5 days (yes they charged for an extra day).
After paying all the charges they then told me that the impound lot was 20 minutes away at 1003 Lincoln Blvd, Middlesex. Unfortunately they refused to bring the car to the office or give me a ride to the impound lot. So expect to pay another $25 for an Uber to the impound lot.
I then found damages to my vehicle from towing. But by then it's too late to get my money back and the guy in the mud lot didn't give a crap.
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October 2024 by Adalberto Gonzalez Hernandez
Really nice and friendly driver wait time says 1hr and he was there in 40 minutes. Everything was good 👍🏽 Very good and friendly person, he was there before the estimated time, the service was excellent, a professional, I have no complaints 👏🏽
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May 2024 by Jeff Sassaman
I was connected to them through GEICO (car wasn’t starting). The gentleman came out and was very pleasant. He asked me what exactly was wrong and made a suggestion to try a trick and car started right up. Very much appreciated.
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April 2024 by Jewls5840 Wendy5873
This towing service is great !
My car broke down and in less than 15min they came to my rescue.
The young man that took care of this was very professionally and friendly helping ease the sour moment I was having.
Many thanks !!
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March 2024 by Miriam Mendoza
This business is absolutely unprofessional. Please avoid using this place. My car was towed about 1 mile from their office. They charge me over $300 for that tow. Their prices are ridiculous and do not justify the service. They only accept cash and when I gave them the money for the tow they weren’t trying to give me a receipt. I had to ask multiple times to get a receipt. They are preying on people with these insane prices.
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February 2024 by Jason Baumbach
They did a great job repairing my vehicle!
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February 2024 by Alexa Sorice
My insurance company sent M&W to tow my car after the first company they dispatched could not figure out how to change my flat tire. M&W showed up and the guy was friendly and efficient, fixed the tire with ease and I no longer needed the tow. Would definitely recommend!
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December 2023 by Normande Browning
Driver came in and was very helpful.
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November 2023 by Tim Aldridge
Worked out great for me i had No issues w the service. Better price than the other i called. Dispatcher was friendly not nasty. Not sure why the negative reviews. But hey .
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October 2023 by Anthony Lewis
I had to wait an hour before they told my car but they told it as a reasonable price and after the hour wait they provided the service I needed
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September 2023 by sascha holloway
These people are terrible!… the receptionist is rude and enjoys hanging up the phone and stealing parts of my truck…my insurance company doesn’t even recommend these people at all!Services: Special vehicle towing
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July 2023 by TBC -_-
If I could give it no rating I would very bad service I called the guy because I was broken down on the road and he started being really rude and cursing me out.
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July 2023 by Rajesh Narayan
Exorbitant pricing. Asked for $300 for a $100 tow. Wouldn’t even call them again..
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May 2023 by Evgen Sem
Fantastic service. Idk why it has so low rate. Called on Saturday at 4pm. Was picked up in 20mins when other towing companies said they either do not work or gave me x2 prices.Good service.
