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March 2024 by Miriam Mendoza
This business is absolutely unprofessional. Please avoid using this place. My car was towed about 1 mile from their office. They charge me over $300 for that tow. Their prices are ridiculous and do not justify the service. They only accept cash and when I gave them the money for the tow they weren’t trying to give me a receipt. I had to ask multiple times to get a receipt. They are preying on people with these insane prices.
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February 2024 by Jason Baumbach
They did a great job repairing my vehicle!
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February 2024 by Alexa Sorice
My insurance company sent M&W to tow my car after the first company they dispatched could not figure out how to change my flat tire. M&W showed up and the guy was friendly and efficient, fixed the tire with ease and I no longer needed the tow. Would definitely recommend!
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November 2023 by Tim Aldridge
Worked out great for me i had No issues w the service. Better price than the other i called. Dispatcher was friendly not nasty. Not sure why the negative reviews. But hey .
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October 2023 by Anthony Lewis
I had to wait an hour before they told my car but they told it as a reasonable price and after the hour wait they provided the service I needed
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September 2023 by sascha holloway
These people are terrible!… the receptionist is rude and enjoys hanging up the phone and stealing parts of my truck…my insurance company doesn’t even recommend these people at all!Services: Special vehicle towing
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July 2023 by TBC -_-
If I could give it no rating I would very bad service I called the guy because I was broken down on the road and he started being really rude and cursing me out.
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July 2023 by Rajesh Narayan
Exorbitant pricing. Asked for $300 for a $100 tow. Wouldn’t even call them again..
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May 2023 by Evgen Sem
Fantastic service. Idk why it has so low rate. Called on Saturday at 4pm. Was picked up in 20mins when other towing companies said they either do not work or gave me x2 prices.Good service.
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March 2023 by gurvinder sembi
The woman on the phone was so rude and did not know how to talk to a customer. My insurance set them up with me. The ETA was 8.32am and she called me at 7.55am left a VM telling me to go out as driver was there. I called them back at 8am and told that im not home yet as they were s heduled to come at 8.30am, to which she answered that no one told her so.. I mean are you serious??? She definitely needs customer care training and I can provide them free of cost as I have been in customer service industry for 23yrs now. The driver was very nice but the woman controling the show was rude. Will never use their service everagain.Service: Car towing
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November 2022 by Sharon Knight
Thankfully I didn't have to use them because I question if the man pictured should even be driving a tow-truck!I almost hit the truck because he was blocking the right lane of the street almost right at the intersection that cars would be turning off a main road AFTER the car was already on the truck.In the picture you can see him just standing there speaking with the lady whose car he was there for. I had to wait another 5 minutes to be able to go down the street when there was plenty of room for him to have been able to back up and not be blocking traffic after the car was loaded but instead he chose to leave the car and truck in a dangerous location.Is this someone you would trust with your car's towing needs?
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November 2022 by Rohit Mehta
Had issue with my vehicle that needed towing 12mi to the dealership. Got M&W through Geico. Estimated pickup was 1 hour but they were here in 30 mins. Handled my car with at-most care. Great communication & drop off.
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October 2022 by Angel N.
Car got towed by police over night because registration was past due 8 days in Plainfield . Was my mistake and take full responsibility but when I got the car released and gave me the company who tow it. Drove there to pick it up and they were trying to charge 875 plus tax and fees for 3 days n towing and asked for a bill and said sorry no bill pay cash only or you don't get car back . I went back to the police station and complain to them and they came to the place because on the police website there is a price list of what it should cost not what they feel like charging you . There was other people there that barely spoke English that were getting charge double and getting taken advantage of because of the lack of not knowing there rights or knowing what to do. If you go there and look at there trucks they are running a business with none commercial plates doing there tows be on the look out .
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August 2022 by Mustang Headass
1 guy towed me two separate times and was polite. The lady on the phone is lazy and refused to tow my car this time after 3 hours waiting for them to come. Its a simple car to tow too. A rwd, there are plenty of better places for towing. Keep looking my friends. You don't want her lousy service and lazy attitude.Service: Car towing
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June 2022 by Silvy
Great job on tires and struts ! Thank you
