Self-Storage at U-Haul

Most Recent Comments

• November 2021 by Melissa M.
  SCAM! SCAM! SCAM! My parents used a UHAUL from here to move their belongings from South Plainfield to Manville from 7:45am-3pm and they charged them $800! These people are liars!!!!!!! They will lie saying that you drove an insane amount of miles so that they steal your money! No vayan acá! Es mentira! Te quieren robar el dinero! Nos cobraron $800 por usar el UHAUL desde 7:45am-3pm solo para mudarse desde South Plainfield a Manville! Ellos mienten acerca de las millas para robarles su dinero! NO VAYAN AQUÍ! LADRONES!
• June 2021 by Cynthia K.
  After our reservation for a transport was canceled due to u-haul not having one for a 50 mi radius, the owner (Johanna) found us a transport and booked our reservation directly. The pickup process was fast and friendly and being our first time there we found the place to be clean and well organized. The transport went without any issues but we we're running late to return. Extending the rental was as simple as letting them know and we were off without stress. We returned the trailer at night after hours where we found the place well lit and a spot had been cleared with easy access to park the trailer just like Johanna promised. As long as the service continues to be like what we experienced we will definitely rent from this location again!
• October 2020 by Laura P.
  Absolute worst place. Waited on a line of five people for an HOUR, just to return the key end of day.
• September 2013 by Ahmad B.
  Horrible service. Irresponsible staff. The location was supposed to open at 7:30 AM on Friday the 30th August. They instead opened at 9:30. When I reached for my scheduled time of 9:00 AM truck rental I faced a line of 15 people waiting ahead of me. It took me over 1 hour to get my truck. The other issue is much more serious. When I returned the truck at 1:00 AM the next morning, tired after making a few trips between my old home and the new one, I accidently dropped my parked car's keys in the Return slot. My mistake and I got home somehow. I called the location first thing in the morning and they confirmed they had my key. I told them that I will pick it in the afternoon. I called again at 3pm before heading there with my wife. When I got there, they could not find my key. They have about 50 hooks in the back for keys and other random things, but they had placed my keys on the counter next to a garbage bin. The Manager tried to look for my key, but could not find it. Any similar place of business would have a lost and found bin or drawer, but not them. It's been 3 days, and they still have not found my car keys. I had to call a locksmith at 8pm on Saturday, who charged me hundreds to make a new key, besides making me wait on a deserted u-haul lot for over 3 hours. I made a mistake of dropping my keys in the return key slot, but expected any reasonable place of business to take care of the keys for atleast 24 hours, since it was not even unclaimed property. Well, this one is not a reasonable place of business, just a collection of slow u-haul reps who take no responsibility or care of their customers.