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March 2024 by Frank Barulli
I’m fairly new to online banking. I’m kind of old-school, I tried to open a secured credit card online, but couldn’t do it and went into the branch for help and basically got told I was on my own. You have to do it on your phone and then when I didn’t have the funds in another account to fund the credit card I asked if I could go out to the ATM and put cash in and she said no we’re closing. She was very rude very condescending and every freaking time I go in there I get made to feel like I’m inconveniencing them, they can care Less about somebody with a few hundred dollars in their account and who doesn’t understand things 100% no help at all back to wish I could take away one star but Google won’t let me
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September 2023 by Mike
Bad service made me wait in line twice
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August 2023 by Orion26
Excellent customer service is the reason I still use OceanFirst even though I don’t live full time in NJ. It’s been several years since I’ve been in NJ and I was shocked by the consolidation of full service branches. Other than that OceanFirst is a terrific, local feel, bank. They’ve really improved their online banking which is another reason I continue to use them.
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July 2023 by Abigail Davis
I had one of the best customer service experiences with Susan H. She was well informed, friendly and very professional. She spent 1 hour with me on a late Friday afternoon to solve a banking issue with me! Truly amazing! I will definitely continue banking here knowing I have her as a customer service rep!
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August 2022 by Mark Lokerson
Absolutely disappointed. One of your machines ate/destroyed my elderly mother’s check, and you basically shrugged and told her to get another one. Unacceptable. YOUR machine was faulty and caused the issue. My folks have been with you 40 years, and myself and my sister for 20. Untold thousands of dollars trusted with you. I’ll be taking my money and our money elsewhere unless this is handled professionally. You don’t mistreat elderly folks and drag them into back rooms to just shrug your shoulders at the problem. Disgusting. I’ll be up there in person soon.
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April 2022 by William Coppola
Went to cash a check and was asked for two forms of ID. Only ID I had was my drives licence and my New Jersey state cannibus card. After she realized that I handed her a cannibus card I was informed the bank could not cash my check . I would had given a zero if it I could .
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January 2022 by Barbara Clayton
Very nice! Very helpful with my situation! I highly recommend using this bank. I've been banking with them for years now and they're "wonderful!"Thumbs up!!!???
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May 2021 by Colleen Langan
Wow! Love my experience at Ocean first bank! All the employees were so friendly and helpful. Especially Ryan at the desk he was so friendly and honestly I feel so comfortable leaving my money in his hands. I know my investment will do well with Ryan. Love OFB!
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May 2021 by Christopher Silva
I come here for Annie . No one counts my change like Annie. Wish there were more Annies in this world. She so good at counting. Employee of the world. Thank you Annie. You so good at job Annie.Bye Annie. See you soon Annie.
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May 2021 by Ali Fernandes
Ryan McCoy was so great to deal with. I had my account frozen and he was extremely pleasant and handled my situation efficiently and politely. Very good experience!
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May 2021 by Dan Kleissler
Everyone there is so pleasant to deal with. And Rita the branch manager is fantastic.
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May 2021 by Robert McCULLAM
Sam was super helpful assisting me with some.transfers between accounts.Thx Rob
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May 2021 by Bill Schrader
Everyone is always upbeat and always do a great job. I like to see them thru the drive in window.
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April 2021 by Matt Savage
This bank and more specifically this branch of Ocean First is awesome. I have been using them for probably about 10 years now. Every time I go there, everyone is always super helpful and always has a smile on their face.
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April 2021 by John McGeehan
I have to take a few minutes out of my very busy day to highly commend Susan Henniger at the Point Boro branch. She handled 4 complicated tasks on our accounts (CD, 2 personal checking and a business checking) and did it efficiently and in a manner easily understood. The result was better products for us and also saving us money! Her product knowledge and fitting it to our situation was truly remarkable. What an asset to OceanFirst! She is one of the reasons OceanFirst is our bank!
