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January 2024 by Tabatha Crawford
Very helpful and simple service.
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January 2024 by Bruce RICHE
Powerless to remove spam that uses their xfinity network to clog up my Samsung Galaxy 12 phone almost to the point of uselessness. The Samsung internet browser can't be removed (pic). Someone is making $$$$$$$ big bank on my time.
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December 2023 by John Obrien
I was told that they would call me in two days!! Really still waiting ? moo moo!
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October 2023 by Sidharth Dhawan
Do not recommend this store and Xfinity. Your staff here is not helpful.
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July 2023 by Gimena Suarez
Great costumer service. Went in person stuff speak English and Spanish . Many in the Port Murray NJ location. Provided excellent service for the family. Thank you. I am so glad I change to this conpany.
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July 2023 by Amy Bandel
Stopped in there twice for an internet issue that was actually solved by a very nice guy in the US that I was transferred to after spending 2 hours on the phone with someone in a foreign country. Ended up all I needed was a new router.
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May 2023 by STEVEN MUÑOZ
Wifi constantly gets disconnected, even when there’s only one device being used. Tried to call and complain but the provider on the line ended the call with no help provided.
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May 2023 by Maribel Jimenez
lazy people work here. Everytime i go in they refer you to calling their customer service number.
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April 2023 by anthony sidtis
Ordered over the phone a new updated TV Box. Woman on phone was very polite and helpful. Received the new box promptly the next day via UPS. As instructed, I turned in the old box to the Port Murray NJ Store. Gentleman that took me was very polite and accommodating. I received fast and satisfactory service in this dealing with Comcast.
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March 2023 by Jeanne Smith
Worst customer service line ever. After weeks of trying I finally got a person in another country who was not reading the bill correctly so didn’t get what I was saying. Will never use this company again!
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March 2023 by Rick Danner
DO NOT GO HERE. If you want customer service and address billing concerns as the website states can be resolved at this location, please know that the men here will not only REFUSE to help you but they cannot help you. In fact, they are incapable of even contacting Xfinity for any account access at all. What they will do is disrespect you and try to force sell you cell phones. One of the worst customer service experiences I have ever had.
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January 2023 by Courtney Renegar
Not the store itself but Xfinity policies. There is no direct number to call any of their so called "retail" locations so how do we know if they have something we may need in stock? I guess you just have to drive there and hope they do, if not you've just wasted your time, amazingly shortsighted!
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January 2023 by Dom Bastello
I'm having a problem with Xfinity (again)... So I can't say anything good about them or their stores, employees, products, pricing. Can you tell I'm not happy with them? (Duh)
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January 2023 by Carl V.
Spent an hour on the phone with someone overseas trying to get answers on my account.Due to their heavy accent and lack of training, it was extremely difficult to communicate. Passed around like a bad virus and lost connection several times without any call back attempts. Every attempt Made on my part to communicate was meet with a prepared script. My head was ready to explode. I must have said "I'm sorry, I cannot understand you"a couple of dozen times. I'm not blaming the workers, it has to be frustrating for them too. Shame on Comcast/xifinity for put them in this position. The worst customer service, I have ever experienced. A company this large should really have better customer care. One star is being generous.
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December 2022 by Karey Gincley
Xfinity Store has great customer service and quick service. Plus they sell phones, tablets, laptops, etc. Very clean and neat store. 5 Stars!
