-
April 2024 by Hey
Banking Advisor Veto was extremely patient , informative and friendly. I received sound financial advice. One of the best interpersonal and interactions with a banker I have ever encountered . Thank you Veto!
-
March 2024 by M M
I always receive great service and today was no exception . Thank you BOA Rep Jose R!
-
December 2023 by Chris Mann
It's a bank. Nice and clean
-
December 2023 by Puneet Rehal
The initial greeter gave off a supercilious vibe, while the person who helped us was genuinely polite and friendly. Surprisingly, as we left, the initial greeter maintained the same unwelcoming demeanor. This inconsistency makes me think twice about returning to the bank.
-
February 2023 by William Tobey
I have used this branch for over a decade and I have been very satisfied with them professionally and personally.
-
November 2022 by Subramaniam Dharmarajan
I had an appointment for notary service for my Dad, who is a senior citizen (80 yrs old) at this location today (11/7) with Stephanie. When I went to the branch office, someone at the lobby turned me away saying, they do not notarize copies. Also there was a document where notary was required for his signature. He said they can notarize that document. Then he asked if my dad has account in BOFA. When I said NO, he said he cannot notarize that. Am a platinum account holder and he said he cannot notarize for my dad. I seriously do not understand why a notary cannot notarize a copy and also how they can turn away a senior citizen. Also I do not understand how someone can turn me away, when my appointment is with the notary and not with him.
-
October 2022 by jay Vellanki
I always get the best possible service. Every employee that I worked with was very courteous and prompt.
-
May 2022 by Sam Lichtenstein
My handicapped mother was not let inside despite having an appointment. Might have been because we’re Jewish.
-
April 2022 by Samuel Eitan Cohen
After having an exceptional customer service experience with the GM a few days earlier over the phone, Mary seemed to have a lot going on, on her plate with her son coming back from spring break and being delayed and an appointment she planned out 6 months earlier that she left her own branch and was rude to someone else that my mom overheard, stating she had only 6 minutes before she had to leave. She was tense and rude to my mom when my mom asked her to use the bathroom, Mary said that this isn't a public bathroom! What she failed to realize, is that this was a customer, mind you one of over 30 years with B of A and a senior who is almost 80 years young this year. If I wasn't there as my parents POA, which took over 3 hours to complete, due to back and forth nonsense, supposedly nothing Mary could have done to expedite, maybe my original 5 star review would stay put! I will add one other thing, Jenny who works at the loans division, is a very kindhearted and sincere human being which I would love to work with again. She let me use the bathroom the first time, and never mentioned anything about public or private bathrooms.I suggest Mary take some lessons in being a compassionate human being from Jenny, since we all have our day to day lives to deal with, and while being overwhelmed is sadly the norm these days, we must learn to be more patient and compassionate towards one another, and if we make mistakes, own up to them!
-
March 2022 by Eileen Hawes
I would give 0 stars if I had the option. The customer service here is terrible. I went through 4 people before they were finally able to deposit one check for me. I repeated my frustration several times to an officer, Gary Rathod. His response was "so how is the business doing"? Then he said he couldn't understand why I was so frustrated.After waiting 20+ minutes, watching several other customers come and go, they made a mistake and posted the deposit twice. Time to look for a new bank!
-
October 2021 by Alberto Medina
A recent experience reminded me to share the EXCELLENT customer service received by several members of this BofA branch of Princeton Junction several weeks ago ... they made me feel "special", as if I was depositing millions of $$ there ... to the entire staff here, THANKS for making us feel like your #1 customers, you will be rewarded with our loyalty ... please continue the good work.
-
October 2021 by uraga medapati
Very irresponsive staff at this place. When we call this branch, they will keep us on HOLD for several hours and no response. Sometimes the representative will say that they are Busy and will tell that they will call back. But they never do..
-
September 2021 by Allen
Wait foreever to see a teller, as there is only one
-
August 2021 by Lauren Kuczmarski
I dread coming here. Not one time have they had the correct number of employees there. Always a 30+ min wait TO CASH A SINGLE CHECK. why have five desks open but only one employee for A LINE THATS OUT THE DOOR? I always have to add 45 mins to my trip if I need to stop and cash a check.
-
August 2021 by Jeff (Lakesider)
I got helped all the way through my account creation and beyond. Helpful and friendly staff.
