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November 2023 by Dana Balsamo
I am really sad to have to write this review. I have rented from this location 4x this year. I reserved a truck 2 weeks ago, for business purposes. When I arrived today at 7.45am the young lady behind the counter informed me the truck has not started in weeks!No one called to advise me. Noone tried to get me another truck ahead of time. Ball was clearly dropped.She offered no empathy, no apology. Just asked what I expected her to do.Seems customer service was not available until 8:30 am, and the manager, Willy, was not answering his phone. A call to Penske saved me today.Budget, I will not rent from this location again.Train your employees to apologize when a mistake is made. And to take ownership of problems. This young lady clearly could not not handle a problem. I thought because my previous relationship with this location I might get a call, but nothing.
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September 2023 by Jignesh Patel
They charged me fuel services even though I returned with full tank also charge me late fee & 2nd day rental both,Not very happy with this rental company
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September 2023 by Collette Mcfarlane
I was happy with the gas savings and performance of the vehicle. It was also very reliable for long distance drive to NC..
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August 2023 by Jesse Gabriel
Princeton budget is a good location to rent a car alot of the other budget locations sucks
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August 2023 by Beth Greenwood
Easy to reserve a car online. Easy to pick up car and drop off in a different city. Very happy with my experience.
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June 2023 by Glori Figueroa
Budget In Princeton is very efficient they get you in and out and most is done before you get to them the customer service staff is pleasant and kind
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May 2023 by Sandy Gibson
Needed the truck today to move my daughter. Reserved it weeks in advance. Got a call this morning they don’t have one. I can drive an extra hour in the wrong direction to go one someone else ‘of I want’. They guy said it happens ALL the time. Totally unreliable. DO NOT rent from this company!
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May 2023 by Kirtley Karpodinis
Rented a car through a third party app and it sent me here. When I went to pick up the car it was filthy - dirty on the outside, still had trash on the inside from the last person that rented it. It was also parked on gravel, which in hindsight should have been a red flag.This car leaked oil everywhere. The street parking spot I used now has multiple oil stains and the check engine light came on before my rental period was over. I had to call them for a tow and replacement, which ate up an entire morning.I will never, ever, ever rent from this location again. Do not spend your money here!
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May 2023 by Meena Krishnan
The location in Princeton was fantastic in terms of customer service. Keep that up!
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April 2023 by Ricky Eggleston
When I called to find the closest drop off location to my destination they gave me a place more than double the miles to where I needed to be. I was 19 miles away and the closest drop off was actually 9 miles away. I also encountered a three hour wait from the time I arrived to get the car and until I actually sat in the car at the Charleston airport.
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February 2023 by INDRAVADAN PATEL
Disrespectful staff. Do not care about customers at all or the business. Even though people have fully paid reservation, they do not care for business. If these rude staff keeps working there, one day there will be no business left.
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October 2022 by sarah mitchell
We picked up a car on Saturday morning, drive 10 miles away and onto the highway the car starts shaking. We turn around and drive back to the rental place. They tell us they have no other cars, so we have to drive 1h to Philadelphia airport to exchange it there. Or they could give us an electric car that may or may not be fully charged. When asked how far it would go, I don't know maybe 200 miles. Where can we charge it, well you can download the app. Sure, that inspires a lot of confidence in us. The whole way to Philly we are white knuckling the door handles praying we don't end up in the ditch as the car was shaking so badly. It was so horrible. Clearly the previous driver ran over a pothole or something and didn't tell them as the wheel was messed up and alignment all over the place. 0/10 would not recommend.
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August 2022 by Mukesh Patel
1st time I had Car from Avis, It was really gr8 experience, seamless process, cooperative and friendly staff and system.
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July 2022 by Nicole Roberts
My boyfriend and his Dad made a reservation for a van about a week prior. They were told they could pick the van up anytime after 12 and on the day my boyfriend called to make sure he could get it at 12 and they said no only after 3. Slight inconvenience but not terrible. Well they go to pick it up after 3 and they did not have the van they reserved. They tried to give them a box truck but it is not what they wanted or needed.The lady at the desk gave a horrible attitude to my boyfriend and his dad as if they were in the wrong for wanting the van they reserved. They ended up walking out of there with nothing. Staff if rude and very unprofessional there. If there were issues getting the van they should have called and discussed or informed him when he called earlier.The lady behind the desk had such a nasty attitude and is very disrespectful. Will never use this store again.
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July 2022 by Mike Vincent
Very friendly service and even gave me more than I asked for! Pickup and drop-off were very easy and booking over the phone was quick. Thanks!
