-
October 2025 by Christopher Lyonas
To improve customer service, focus on active listening, empathy, and clear communication to understand and address customer needs effectively. Additionally, train employees thoroughly, use customer feedback to make improvements, and personalize interactions by leveraging customer data.
Communication and interpersonal skills
Listen actively:
Pay full attention to understand the customer's message before responding.
Show empathy and patience:
Acknowledge the customer's frustration and show that you care about their situation.
Communicate clearly:
Be concise and knowledgeable to build trust. Avoid jargon and ensure the customer understands.
Use positive language: Frame your responses positively and avoid interrupting the customer.
Be personable:
Stay approachable, friendly, and engaging to make customers feel comfortable.
Strategy and operations
Use customer data:
Create customer profiles to understand individual preferences and past interactions to anticipate needs.
Solicit and act on feedback:
Regularly ask for customer feedback through surveys or other channels and use it to improve your service.
Train employees:
Invest in ongoing training to improve skills and ensure a high level of service across the board.
Set clear expectations and metrics: Establish a framework for measuring performance and define key performance indicators (KPIs) like customer satisfaction scores.
Be proactive:
Go the extra mile for the customer to create a delightful experience.
Offer omnichannel support:
Provide a consistent experience across all channels, such as phone, email, or chat.
Efficiency and technology
Provide prompt and accurate answers:
Reduce response times and ensure the information you provide is correct.
Automate where possible:
Use tools and AI to automate workflows for a more seamless experience.
Empower employees:
Give customer service agents the tools and information they need to solve problems efficiently and effectively.
-
October 2025 by Julia Amaro
Extremely over priced items. I feel bad for anyone who buys from here . The vitamins I get online are $12.99 they where $29.99 here. Everything else I looked up in the store was priced about 2x more than what you can get from anywhere else online or another store like Walmart. Cvs is insane with these prices, only good thing is when the store gives you money or decent coupons, besides that I wouldn't bother spending money here on full priced items.
-
September 2025 by Abir Elyamany
I had such a wonderful experience with the pharmacist at this CVS. She truly went above and beyond to help me with my medication. I’m on a very sensitive blood thinner, and there was an issue with authorization. I called my insurance to get everything sorted out and when I called her back, she put it through quickly and took care of it right away.
It meant so much to me because, as patients, we already have so much on our plates when it comes to our health. Having a pharmacist who not only understands but also takes the time to help with such kindness and a positive attitude makes all the difference. I’m so grateful for her support and for making sure I was able to get my medication in a timely manner.
-
September 2025 by Denise Chang
Got flu shots for myself and my elderly parents. We just walked in because for some reason I couldn't schedule the flu shot online for the Belle Mead NJ location. I was able to schedule the covid vaccine there but not the flu. There was a couple that were getting other vaccines and had an appointment so we waited a little while. There was some confusion about their vaccines do they took us first since they had the flu vaccine ready to go. This was Friday at 11:30am. Don't recommend walking in on a Friday, they seem to be busier on that day. Confirmation of vaccine manufacturer and lot number sent to CVS app.
-
September 2025 by Princeton Family
Hope you aren't in a rush, you can die on line waiting to pick up a script
-
September 2025 by Ben Brill
Good store.
-
September 2025 by Ran Kaduri
Fast and courteous service
-
August 2025 by Jennifer Pellot
Clean and nice customer service.
-
August 2025 by Lynn R. Charles
Parking lot and sidewalk always has litter. I have never seen it clean.
-
July 2025 by Emilio Rodriguez
Not a regular customer at this store, but they apparently have my migraine medication zavzpret. Whichever pharmacy facilitated my transfer and fill under 30 minutes. I thank you so much.... Im suffering with almost an exploding migraine aka ER time..... Ive been trying to get my local cvs to fill my meds for 5 days!!! Thank you so much!!
-
July 2025 by Diana Zerelda
They dont have products in stock and this is my 2nd time coming here already dissapointing, shelf is still empty. It is NOT a prescription medicine which can be out of stock for Months due to high demand and low supply, it is a basic commonly used item that shouldn't be so hard to scan as a manager and restock many of it. Also for the pharmacy techs the new one is not trained at all, and was rushing me at the drive thru ( I was the only patient) The coworker came to help and started questioning my medical condition invalidating me when it is very obvious that I can't do certain things (arthritis). I have been a customer at different cvs all around NJ this was unnaceptable. I had also called prior to coming to pick up in person to have it ready but I guess lunch is more important. I've already transfered to a private and local pharmacy instead, done with CVS.
-
June 2025 by Jorge Ovalle
Great medicine and very helpful price
-
June 2025 by Sean Chowdhury
Really awful pharmacist making assumptions based on race and ethncity. Makes up excuses not to fill meds for Indians: the pharmacist is middle eastern/ Arab and did not want to do her job. Submitted to NJ pharmacy board for investigation. She said she didn't want to fill a medication because they have a system now that flags her. let's see how it goes if she gets flagged now by the board
-
June 2025 by Brian
Impossible to pick up prescriptions. “We haven’t received anything for you…it could be in the cloud.” I have heard this so many times and without apology. However, it isn’t just this cvs that is horrible. It is all of them…and Walgreens is no better.
-
May 2025 by Harsh Raythattha
Excellent! The pharmacy staff is incredibly understanding and informative
