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August 2023 by Nene T.
My car broke down and I was urgently looking to get a estimate on a new battery so that I can get it the same day. I made sure the store was open and called multiple times just for nobody to answer. If you have an emergency or something you need immediate feedback on this is not a dependable place as they do NOT answer the phone. No problem, not spending my money here though.
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May 2023 by Michael N.
I went for a recall appointment this morning after making sure they had the parts. Maybe I speak another language because when I arrived the Beavis and Butt-Head tag team of service advisors couldn't figure out why they scheduled an appointment when the parts wouldn't be available for at least a month.Listen guys, a shrug is not a solution and I didn't appreciate the what do you want from us, we flucked-up casual blow off. German precision may be a virtue, but the red, white and blue flunkies behind the counter are worthless. Zero stars.
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February 2023 by John C.
We had an issue with my wife's car failing state inspection due to emissions. The Princeton VW service department was very responsive to helping us to resolve the issue. We worked with Sergio who was fantastic & very understanding. He went above & beyond and exceeded our expectations. The matter was successfully resolved thanks to the great efforts of Sergio and the VW service department team. Thank again,John & Laurie Cirullo
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October 2022 by April S.
Joanne is AWESOME! I always have a GREAT experience when I go to Volkswagen Princeton! Satisfied customer
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July 2022 by Jenny T.
4 stars on the service of the car!We had the car checked for if any service needed.However, they were honest about the result, and spared our pockets from unnecessary expense.The staffs asked us if we would like to have car washed after the service provided, "YES!" We happily said.
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July 2022 by Matt L.
I did brake pads & rotors check and service rep SEAN provided excellent customer service. Very courteous, informative, professionalism. I will definitely come back again! A+++ Thanks Sean & VW team
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July 2022 by Troy G.
Got my car towed there Saturday for a dead battery.Was told someone will look at it and get back to me. I called no one looked at it and it might have to stay till Monday. I called back but they closed for the day. Called Monday said it was getting looked at soon and would call in an hour with an update. 3 hours later no call, no update and the car was not looked at. Poor communication and no updates. Every time I called I was on hold or transferred or the phone magically got disconnected and told I would get a call and update.
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May 2022 by German C.
Our lease from Florida was ending so we decided to buy it here and it was quick and easy. Since then I've taken it back for a regular checkup a couple of times. I prefer to drop the car off at night so they can work on it in the morning. I also had a recent problem with the car-- to so i thought- it was making a weird sound- they explained to me it was the tire and nothing was wrong with it just the grooves making a weird sound because it had a slash. Any other place could have taken advantage.. and sold me new tires or anything else..so i really appreciate their honesty and ethics
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May 2022 by Amanda P.
Came here for a simple oil change for my Audi. Awful service and extremely slow. They will try to up sell you on everything and charge you $300 more than is necessary. The place is also ridiculously crammed inside. Go anywhere else but here.
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May 2022 by Seth M.
I have to hand it to Rich Ortiz at VW Princeton. I handed him a tall order for a new '22 VW, and he delivered. The process took a little time, it was hard to acquire and I was specific about the color and transmission that I wanted. Rich was persistent and kept me informed every step of the way. Rich even arranged terrific transportation, as I bought from across the country. Overall, it was one of the most positive buying experiences that I have ever had, I would not hesitate to recommend Rich to anyone looking for a car.Also worth a mention, Matt Rucko in finance did whatever he could to ensure a smooth buying process as well. Both Rich and Matt listened and responded to everything I had said and asked, and I have my car. Well done.Would happily buy here again!
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January 2022 by Hany Mena
Nice place to do your VW maintenance
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January 2021 by Michele Hance
Clean. No pressure sales. Excellent customer care
