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October 2023 by John Flynn
The best data provider in the US!!
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August 2023 by Lisa lapanelly West
Darken who does customer service needs to be fired and never hired again in customer service I would never get run / astound.
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April 2023 by Randi Quiroga
Difficult to review their service because we can't even get our service established!! Every time we call, we get a different story, different prices, different advice. The customer service staff is either not trained well or is significantly sub-standard. They also keep losing the phone connection (hang up on us) and they don't call back.
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March 2023 by David C
Internet service was working fine until February '23. I'm calling customer support every other day complaining about the internet is down, several technicians have been to my location. It's now the end of March and guess what my service still haven't been fixed yet. This is beyond ridiculous.
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February 2023 by Verona G
I am aware that RCN/Astound broadband was transitioning into a new format,however I am still trying to hold on before moving to a new provider. I don't think that a paying customer should have service abruptly denied while watching and then it was not restored until I made the call.This occurred on Feb. 27, 2023.
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February 2023 by Michael Randazzo
RCN internet service was incredibly slow, and when they were acquired by Astound Broadband the service got worse and the rates for existing customers went up.I decided to cut ties and wanted to close out my account, but there's no convenient location in NYC to drop off equipment.The customer service response to this: too bad!I'm baffled as to how a company can treat existing customers so poorly (I was with them for 2+ years and had an autopay on the account).
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December 2022 by Jeannine M.
They play all kinds of shenanigans with the billing every 3-4 months. They keep trying to increase the rate with no notice. They try to tack on unexplained vague fees. Expect to spend hours with customer service trying to get your bills resolved. I was paying for 250 mbs per month, and the most I ever got was 40 download and 10 upload. It was awful. I cancelled Astound last month, and the cancellation still hasn't gone through their system after three separate frustrating calls with customer service. The service was fantastic when it was under RCN, but it has been truly terrible ever since Astound took it over.
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October 2022 by Maria I
Phone, Cable Line, and Internet. 400 Mbps up in Sum 2022 or earlier. Asked them lower to 250 Mbps. Linksys router/modem can only jug 350 maps. Thought I would be fine. But system is knocked off again and again. The User Owned Linksys Router/Modem has up to 345 mbps download and upload capacity. Mini receivers for Astound are just conduit. Phone works off of existing cable system. Main Box has to manage cable led services for ** and Phone. It also is the gateway to approve the wireless services added. They were running 125 - 160 mbps down/upload and system was fine. But as of 2021 sometime it went offline. Astound bought RCN. We are not heavy Users or have multiple devices online at the Sametime. Linksys router is above threshold. But Astound decided to boost to 400 on their own. I called repeatedly and then lowered mbps to 250 to accommodate home system. Now it is still bumped off. The 2019 RCN Mainbox was well under the cable only system. Then we added the phone? And internet. The Main Cable box has to approve the Radio Signal aka Wireless from Astound to then channel to the router/modem. But the approved of this is a 2018 RCN Mainbox. Asked for a new Astound Mainbox. One that will be able to manage the 250 mbps radio waves and width, and manage the cable and phone. The ** is fine. The phone is fine. Only WIRELESS is the issue. 10 - 14 calls over the past year. If this doesn't work, then they need to open the band to the 400 mbps what they had gave and I will need to update the router/modem. The people on the phone or nice. Their auto-system of course is limited. Their managers are afraid to get on the line. It might be that they do not share tech system knowledge with them. But this hurts Astound as they are not given the tools to remedy situations for former RCN Customers. Thanks BBB for providing a forum. It might be that the towers they inherited or satellites need upgrading and not affordable. MKI103122 :(
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October 2022 by Brittany Bratton
Stay very far away from this company. They advertise $14.99 for new customers for 300Mbps, but then when your "promotion" ends (which they never tell you) they charge triple that amount. We were paying $180 for 150Mbps that RARELY worked (no cable, just internet). They will tell you anything to get you in the door, then punish their existing customers and scam them left and right. We're with T Mobile now and pay $30/month for 5G with no issues. The customer service reps will all tell you something different and getting to speak to a supervisor is impossible. The call just happens to drop, no call back, or they're always "in a meeting". They're definitely scamming people. Our box was apparently "outdated" and we scheduled for a tech to come out on a Tuesday. I made sure to be home from work during the allotted slot. The technician called me 2 hours AFTER the timeslot and I was no longer home. So, we rescheduled for Friday, and they were a no show. I called to end services, and they were supposed to send an email with a packing slip we could print, and they never sent it. I've called them multiple times and they fail to follow thru. It's almost like they're purposefully not sending the slip so we can get charged for the box. I've reported them to the BBB and the attorney general's office. If you've had a bad experience with them, report them. They're taking advantage of people during a recession.
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October 2022 by PATRICIA P
They took over wow and put bogus equipment on my bill and want me to pay for it; I have never had the equipment because I have my own modem, the last person I talk to stated I have a phone equipment modem,I have had my own modem and my phone is magic ***** I also asked them why was it not on none of my invoices and ****** that I spoke with on 10/13/22 said it would not be on my invoices,so then I asked why is it on there now. He stated that have to find the modem. In the meantime they charged me $225.00 and I am very upset. I want that money credit to my account . I spoke with about five people and every last one had a different reason why those charges was on my invoice since they took over. However I been paying since May and that equipment was not on my invoice until September when I noticed it. I feel like this is a bogus charge and I am not paying nothing else to this company until they resolve it or I get another service. I don't like how they handling this problem.
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October 2022 by Robert C
I do believe they bought off more than they could handle buying WOW. The equipment and software provided is from an old not well thought off company which makes the programming and use of the on-screen tv controls a nightmare. Contributing to this is the lack of any substantial documentation. The most important deficiency in my mind is their advertising to be a great internet provider... to date they cannot deliver the internet speeds they advertise. And what is worse is it appears that are doing nothing to correct this. The old WOW network delivered high speed internet so why cant they if they only took over the WOW net??? The replacement equipment doesn't live up to even their standards. Until they address this issue I am afraid their customer rating will stay below 2 out of 5.
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July 2022 by Eli Starr
They hike up prices a lot after your first year. Went from $35/mo to $72/mo with no notice. This should be illegal.
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June 2022 by Cathy Murphy
If I could leave no stars I would. The company charged my credit card without authorization and accepted a bank bill pay. I got no satisfaction or refund. Also when they reduced me bill the service got worse and I always lost internet. Customer services is of no help and rude.
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May 2022 by Norm C.
Usually, I have good things to say when I review on the internet. This is not the case with Astound Broadband Powered by RCN. I have been a subscriber to the system for over 10 years because it is the only system permitted by my HOA. At first, they were mediocre. Then they got a little better, then they dumped my local MLB provider so it is unavailable to me. There have been outages for DAYS with no explanation other than, "Our technicians are working on it." Today, I called tech support for assistance that was told that there was a technician working in my area and would arrive at a specific two-our spread. After waiting 4 hours, I called and the worthless responder told me that no technician would arrive for FOUR DAYS. I asked for a supervisor and was told one would call me back. After four more hours, I know that was a lie. What a bunch of manure! Nothing but liars and incompetents here. Management is terrible as well.
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November 2021 by Tanveer Kaur
Wish I could give 0 stars. Terrible customer service representative, who made several snide remarks over the phone since I was calling on behalf of my dad. The Wi-Fi quality provided is terrible, the representatives are not there to help.
