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December 2023 by Kenneth Reilly
I had reserved a 10' truck for the afternoon, but the person who rented that same truck for the morning never returned it. After waiting (my choice) for 20 minutes or so, the apologetic agent offered me a 15' truck for the same price. It was an older, high-mileage truck, but it more than sufficed for my needs. I returned that truck in about 90 minutes (morning renter still had not returned) before the office closed, but the check in system was down. Same agent offered to check me in the next morning w/o additional charge, which he did. Apparently, the morning renter returned the 10' truck to a location in Edison. That location erroneously charged ME for HIS rental; the next day I saw the charge on my CC and called that office. They called the Princeton office to confirm what happened and quickly offered me a full refund for the error. Mistakes happen, and some things (morning renter) are out of their control (I used to work in customer service, so I get it), but everyone I worked with in both the Princeton and Edison locations handled their respective issues quickly and professionally. Thumbs up!
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March 2023 by Stephen Jurczak
Does NOT follow uhaul program for 24/7 access. They do not put the keys in the box unless you reserve well in advance during Avis' business hours. I wasted an hour trying to find the key box and calling customer support to find another U-Haul in the area because the box was empty and Avis was closed.Oh, and all the combinations on the boxes are the same, so even if you do reserve them your key can be stolen.
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July 2022 by BRUCE WILD
Easy drop off of our oneway used truck. Everyone was really nice to work with. We used them twice.
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July 2021 by Ray L
Excellent service! Thanks to Mike and the owner (didn't catch his name). The cube truck was in great condition, ample blankets and clean. Office was clean. Service was fast and top notch! Will definitely rent from here again.
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June 2021 by Raymond Li
Excellent service! Thanks to Mike and the owner (didn't catch his name). The cube truck was in great condition, ample blankets and clean. Office was clean. Service was fast and top notch! Will definitely rent from here again.
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November 2020 by Viktor Bek
When all outlets along rt1 open at 10 am and I need a early pick up these guys are blessing with opening time at 7:30 am on weekdays...yes I am a repeat customer for their cargo vans.
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May 2018 by D R.
This place was awful. Rude employee and they WAY overcharged us on mileage (almost double what we actually did...)
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May 2018 by CF Sebastian
This is easily the best U-haul service in Central Jersey! It's just next door to the Princeton Airport so it's super convenient and there's tons of parking. Plenty of good equipment. Easy to book. Fast and friendly service.
