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February 2024 by Rachard Desilva
Great Customer Service thanks to Doug & Big Mike the foreman both assisted me on multiple occasions and showed a lot of patience in helping make sure my car is taken care of perfectly
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February 2024 by Dustin Lee
Doug at Quality Auto Bodyshop is THE man to have as your representative. From the get-go, he's got this incredible knack for addressing every question with thoroughness, leaving no stone unturned in making sure the job is nothing short of perfect.What sets him apart is the extra mile he goes – providing a texting line for easy communication and even staying an hour past closing time when we could only pick up our car late.When it came time to pick up our car, Doug understood our situation. Living a good hour away and pressed for time, the only window we had was after regular hours. Doug decided to stay an extra hour past closing time just to accommodate us.When we got there, Doug took us on a tour of everything they did. It wasn't just about handing over the keys; he genuinely wanted us to inspect and make sure we were 100% satisfied with the work.If you're dealing with Doug, rest assured, you're in great hands.
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February 2024 by John Pierre
Doug Zander at quality auto body was such an exceptional communicator that I spent two hours speaking to him upon picking up my vehicle. He was great throughout the entire process.
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February 2024 by Q Dermatology (Q)
Had a fantastic encounter with DOUG!!!Wish I could fad him another star.By far the best experience I’ve had with anyone in over 30 years. Very attentive a great professional and would return and highly recommend Quality Auto Body.Truly they are fortunate to have his excellent customer service!
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February 2024 by Jason Dundas
Doug from Quality Auto Body in Rahway Nj is awesome!!! His customer service was outstanding during the duration of my car repair. He kept me updated and made the entire service experience smooth as ever. Go get your work done there !!!
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February 2024 by Harvinder Singh
I dropped my car there for body work, first they took so long to give me the quote for work I asked never received any call back for a week. I did call them daily but never heard anything back my advisor was Jimmy. When I went there to pickup my car he said they left my car at dealership without even telling me. When I asked him he denied it & started arguing with me that he told me he will left my car at dealership. I also has his email where he told me that I can come & pickup my car from there location. It’s so ridiculous they are making there customers fool & wasting their time
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February 2024 by A Carnegie
This place is awful. I had the displeasure of having to interact with Erik who was beyond rude. I was looking for an estimate to repair my Porsche and he didn’t even want to give me the time of day. They make it easy to choose another shop.
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February 2024 by Alisa Elias
Was a positive experience, start to finish. Doug was in touch and available to me regularly. Took what my insurance paid with no hassles. Made someone smashing into me on the parkway (a month before my final payment!!) a little less painful!
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February 2024 by Michael Bacsik
The entire experience with Doug and the entire Quality Auto Body team was exceptional! Doug kept us updated every step of the way and made dealing with the insurance company a breeze after our accident. The repair work was top notch and our care felt better to drive than when we brought it in! I would recommend this shop to anyone and would gladly take the hour trip to get here for any and all future repairs!
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January 2024 by Ram M.
GX460 2023 needed paint for scratches. Filed claim and went to Lexus dealership in Freehold NJ. Service Department recommended Quality Auto Body Rahway. Trusted them. Quality Auto Body explicitly told me that the job will be done in three weeks and recommended taillight replacement and suggested having a month for rental with Insurance company so nothing to worry about. Trusted them. Quality Auto Body filed three time their supplement claims (felt weird). Not being a major job, I expressed my concerns. Assured me not to worry and started finding fault with Insurance company as an excuse. My rental period of 30 days completed, and I am without car. Quality Auto said we can't do anything. Everday's request to expedite was in vain. Stress started. Took two more weeks to get the car with a discussion in Front of service manager Lexus that Al (Q.A.B Manager) will talk to the owner to split the expenses and repeated multiple times that "our quality work is excellent". Came home and my son noticed that the Taillight is different than the original. Shocking, right. If one is claiming multiple times about quality work then why this happened. Was it deliberate to save money and compromised quality? Was Quality auto Body so negligent not to care about the part number? Sharing the devastating experience with images of different taillights and it was too much harassment and torture for at least two weeks.
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December 2023 by nikki stiles
Highly recommend this place. Doug was super communicative throughout the whole process and made sure I was 100% satisfied. If I ever need body work again I will definitely return here and recommend family and friends. The work was amazing and was done in a great amount of time.
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December 2023 by Mary Flanagan
Quality Auto Body is an exceptional business! They made the process of repairing my car (after a big accident ) seamless. I very concerned how everything would work out with insurance and the repairs. They have an incredible staff, especially Doug Zander, who oversaw my job. They helped me with the rental car and worked great with my insurance company (Geico) to get the funds for the service. And of course the quality of the car repair is amazing.My car looks as good as new!Thank you Quality for a job Well Done.I would highly recommend this amazing auto body shop!
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November 2023 by m arditte
Took an incredibly long time to repair my bumper which resulted in significant out-of-pocket rental car expenses. When following up and requesting a partial refund to subsidize the out-of-pocket expenses incurred as a result of the slow work, I was told it would not be considered. I will never use this shop again and encourage anyone using them to expect their work to take at least 1 month.
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November 2023 by Pablo tomaselli
I had a frustrating experience with this auto body shop. They took an incredibly long time to get my car ready, and what made it worse was that they hardly ever called to provide updates unless I reached out to them. The lack of communication and extended wait times left me feeling very dissatisfied with their service. I would not recommend this shop if you're looking for a timely and transparent experience.
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September 2023 by Nikki Amirlatifi
I had an accident with my brand new GLE in June and the Mercedes Benz of Union referred me to Quality Auto Body. It did take a little over 3 months to repair due to parts being back ordered but Doug was great at communicating the progress and updating me as we went along. He was transparent and pleasant to work with, and resolved my issues quickly. He explained the process and gave me a realistic timeline. I had a few small concerns when picking up my car and he addressed them swiftly and without argument. The car looks great and runs smoothly, they did a very good job!Services: Tires