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June 2023 by Pranav R.
If it were possible to give zero star rating I would, that's how bad this store/pharmacy is! AVOID AT ALL COST! The pharmacist Jaci was very rude and a little racist towards people of Asian decent, had an attitude if questioned the status regarding medication or advice of how to go about administering the said medication. The pharmacist was a little friendlier but still clueless couldn't care less if the phones were ringing. Over all just a very VERY poorly managed pharmacy!
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May 2023 by Elizabeth S.
I've been using this pharmacy for a few years, over the last 8 months I started to notice I was being shorted pills on my blood pressure medication. The first time it was one pill, ok, I thought maybe I lost one, no big deal. Oct 2022 - short 1 pill Nov 2022 - short 2 pill Dec 2022 - all pills received Jan 2023 - short 3 pills Feb 2023 - all pills received Mar 2023 - short 1 pill Apr 2023 - short 1 pill May 2023 - just picked up the pills and 9 pills short, seriously 9 pills is a HUGE miscount. I went back inside today, and yes I was angry after 8 months of this. I went up to t he counter and told the gentleman the issue, to which he took a look in his computer and said 'you got 30 pills', I said 'no, I got 21'. he took a look at the bag and read the receipt stapled to is and said 'you got 30 pills'. I turned the bag upside down and let the bottle drop out and said 'NO, I got 21, count them'. He then said to me that he did not deserve to be treated this way since he was only trying to help me... funny, he was NOT being helpful at all, so I said 'I'm sorry if I offended you'. The pharmacist however was amazing, he was polite and genuine, went and immediately upon being given the bottle filled it with the correct amount of pills so I could be on my way. I now feel I have to count the pills every month when I pick up my Rx, before I leave the store. Side note - this is a blood pressure pill... and I'm pretty sure after this experience my blood pressure is well above where it should be.
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February 2023 by Katherine S.
This pharmacy is seriously understaffed. There is always a wait to pick up prescriptions. I got tired of the backup and I switched my prescriptions to another pharmacy. Much better.
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December 2022 by Laura D.
Can the woman who answers the phone for the pharmacy get any nastier? She just hung up on us without even saying goodbye. We hope she is going to order our medicine, but, apparently, it was so painful for her to hold a conversation that we didn't have time to find out. That was like the opposite of customer service.
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November 2022 by Linda G.
Horrible- always a long wAit, always unhelpful staff, always a problem that they can't solve. Every time I go, I swear that it'll be my last time. Finally going to move my prescriptions
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October 2021 by Cruse B.
Despicable, Nasty, Mismanaged Store That Should be SHUT DOWN! CVS's have a low bar to begin with, but this place is as bad as it gets! For the simplest of transactions, the miserable staff - including the manager and pharmacist - could not have been any ruder or more disrespectful. After purchasing a two-pack of CVS brand vitamins last night, I noticed that the receipt was missing the price! In fact, the whole right side of the receipt column was missing! Since I need the receipt to submit to insurance, and also want evidence that I've paid for whatever I'm walking out with, I pointed the missing price area out to the cashier....whose response was surreal. She said she was aware of the problem, because the register's printer was omitting the price since earlier in the day! That being the case, why would this horrible store continue to check customers out at a register with a defective printer, meaning that any customer getting a receipt from this register would be missing the prices of whatever they purchased?!! Why inconvenience customers, make them have to ask for another receipt, or be stuck with a receipt that doesn't show their payment? Either fix the printer, or put a bag over the register/printer saying out of service! But not at the Ramsey/Interstate Shopping Center CVS, where the motto is, "Screw the customer!" Adding to the absurdity, there was a bad rainstorm outside, so I was the only customer in the store--with lots of other registers they could have used other than the one they knew was attached to the defective printer! When I asked for a correctly printed receipt, the pharmacist and manager were called to the register, took my receipt and vitamins, and disappeared! Literally! After close to 15 minutes in this horrid CVS, I'd had enough Apparently there was no way to print a duplicate receipt, so I asked to simply get a refund for what I had just purchased, to allow me to get out of the store. I wanted my $39.99 plus tax back on my charge card. As the last customer to make any purchase in the store, this should have been the easiest transaction. But both the pharmacist and manager refused, first claiming they didn't know how to do the refund, then that they would have to call someone (who?), and then requesting my driver's license!! That's funny, but my license wasn't required for this miserable CVS to take my money for the overpriced vitamins on which they failed to provide the required receipt. And I had absolutely no reason to give these nasty, belligerent employees my license now as if I were some sort of criminal trying to steal something. But at this point, I had ignorantly given the pharmacist the price-missing receipt (15 minutes earlier!) under the false pretense that she was going to make a new one, and she had also taken possession of the vitamins. I gave them a final opportunity to either print a clean receipt bearing the price I had paid, or refund the money I had just paid, with both requests refused. With the pharmacist still holding my receipt as well my purchase, I asked that these be immediately returned to me, which she initially did not want to do(!), which now amounted to theft of my merchandise. I replied that she was committing a crime, and needed to return my stolen property. The vitamins were then placed on the counter, I picked them up, and, over 20 minutes after first walking into this hell hole pharmacy, left the premises in disgust. This store should be shut down, and the manager and pharmacist working the evening shift fired. There was no apology, nor understanding that customers are entitled to a receipt for whatever they purchase without controversy or argument. Or, if the customer is denied a receipt and wants to return what he just bought, that they have an obligation to refund the payment without difficulty or belittling the customer. The CVS/Aetna monopoly is out of control, treats people like garbage, and believes they're above the law. They're not! I intend to get my money back, and will never shop a
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October 2019 by Kerry Anne R.
Usually I pick up my prescriptions here and get my flu shot. Today the doctor denied to give me a flu shot because they were too busy. Very rude. Went to the mahwah location and it was a lot better service.
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March 2019 by James M.
Worst pharmacy I have ever delt with. 1. Too busy, long waits to pick up scripts. 2. Wrong meds, on more then one occasion. 3. The left hand doesn't know what the right hand is doing. Save yourself aggrivation go to a different pharmacy
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September 2018 by Particular P.
Can a chain pharmacy be delightful? On a Sunday night this one was almost zen - clean, easy to navigate and with super friendly, helpful staff. Particularly solid selection of men's fragrances. Also, the playlist was calming and assisted with my purchase of dark eye circle cream.
