I would not buy or use its service department as long as I live. Horrible service department I have never seen. Treat customer like S..
February 2020 by Ray Ali
I was schedule for appointment on January 2020 to check my distance sensors. The sensor ailll not engaged when the car was put in reverse. I was assigned at prestige bmw and advisor calles Richard Ho. I wanted to change him for another advisor due his demeanor but i gave him a opportunity to work with. I xpres to him that another issue i had was my brakes light bulbs were not working. I told him that I have a extended warranty amd service warranty. He says thar will charge me 175.00 dollars. I don't eve think the tech who on my car check remove the lights and check if the sockets were working properly. Richard the advisor called me to let me know that i must used OEM light bulbs and that will cost 40.00. I said that i had alreasy replaced with original OEM bulds and did not work and I bought some from advance autopart as well. I told him to replace any bulbs a said to Richard Ho thar wanted my car back..the sensor were not cover by my warranty due to wire exposure as per the tech and the foreman sucks a his job as well. I explained to Richard that i bought the car from prestige and paid top money for this warranty and how come os wire exposure if they're they only people who touched my car. I ended up going to orange county BMW for the tail brake light problem and csn you believe that after drive 2 weeks with no brake lights they only problem was the socket assembly socket wire that made contact with build needed to be cleared of some rust and just using a flathead screwdriver was clean amd now both lights are working properly a s using bulbs from advance auto part. Coming 1st week of February i have a appointment to check my sesons at Orange County Bmw and let se what happened. i will dispute that diagnostic fee and i will write a complaint with BMW USA. I left numerous messages and placed many calls amd no one calls me back..i will not buy a car from Prestige o refer anyone to buy one. Prestige bmw service sucks and they very unprofessional. If the tech taking off the lights and see the socket assembly he was going to visually see the issue with contact wires and how was easy fix by another dealership and a diagnostic fee was not needed to give the wrong information. ?????????????
