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November 2023 by Dee M.
Stay away from this dealership. Very unprofessional and useless. They will waste your time and give you countless run around so they won't have to deal with your issues .... I was sold a damaged car and was promised it would be repaired and made brand new... it came back worse and worse after 3 times of trying to have them get the job done right... also was given multiple false promises from management so they wouldn't have to deal with me until I reported them to BBB
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October 2023 by Elizabeth C.
I walked in on a whim desperately needing an inexpensive used vehicle and seeing a lot of crap before walking into this dealership. Adam walked over and inquired as to my needs. I told him I needed a vehicle that would work with kids and how low my budget was (I'm talking only four figures). He showed me all that was available online. The first one I chose to look at, he showed me the Carfax and that it had been in 3 accidents and recommended I pick a different one to look at. The next one the Carfax looked much better, and we drove to where it was being stored and took a look. Then he came with me while I drove it to my trusted mechanic to check out and my mechanic approved. This man spent over two hours with me ensuring I left with what I needed when he new I was not going to be a large sale for him. Additionally knowing that I had basically spent ever cent I had to pay cash for my vehicle he filled the gas tank for me before I drove off the lot. I am forever grateful and a customer for life. Highly recommend.
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October 2023 by Dawn A.
We were selling out car. Jimmy at This dealership saw it on auto trader and reached out to me. Took 8 days of me calling and leaving messages with other employees for Jimmy to get back to me. Once he did it took 3 days to get appt for my car to be inspected . Appt was for Friday morning with a 2-3 hour window. I agreed and waited all damn day at 230 I gave up and called again. Took 4 calls to get to Jimmy and he seemed shocked that no one showed up. He claims this was the first he knew that no one showed except that instantly he had another option that his "boss" offered to come and inspect it on his was home. What kind of fool do you think I am? Like I'm gonna wait around another 4 hours ABSOLUTELY NOT!! I would never do business here of any kind. They have no respect for peoples time. Can't even make a phone call to say they aren't coming. No professionalism whatsoever!
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October 2023 by Mohamed E.
Bought a certified 2020 Toyota Highlander with 29000 miles with bad breaks. Sales man promised they will be changed and it's part of the certification. 3 days later picked up the car with bad breaks.Finance manger faked my signature on the we owe form and delivery form as I refused to sign it.The Desk manger ran my 780 credit score to 6 banks when I mentioned I want only Bank of America.Worst Toyota dealership
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October 2023 by John K.
Edit Update Tuesday 10/17 -2 things: (1) I called the phone number in the "manager's reply" below on Friday 10/13 at 1pm. The operator there told me that Dave, a manager, would get back to me. So far he hasn't. (2) The aftermarket cargo cover I ordered online from a non Toyota vendor has arrived. Original Post - Certified Pre-Owned (CPO) does not mean you get a complete car. I purchased a beautiful, lightly used CPO Venza XLE from the dealership. Let's just say the price was quite substantial. When I got the car home I checked for the cargo shade / cover and it was missing. Every Venza Toyota sells comes with a cargo shade as standard equipment. When I called the next day, I was told that "what you see is what you get." This is hugely disappointing. I am NOT a happy customer. JUST REMEMBER - Make sure that you check everything, make sure that it is there. 'Cause once you sign the paperwork; Prestige just doesn't care!
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October 2023 by Dave M.
Beware of Prestige Toyota in Ramsey, NJ. I purchased a 2018 Lexus RC 300 from Prestige Toyota in Ramsey, NJ. on 8/23/23. When I traveled from Connecticut to pick the vehicle up it was completely unwashed & filthy intentionally hiding many paint defects (deep etching from neglect) on the hood & roof as well as other various dings & scratches. The vehicle has deep gashes in two of the tires sidewalls which is obviously a serious safety hazard, it did not even have tire valve stem caps on any of the four tires, it had a large hole in the splash shield under the engine as well as engine oil leaking from the rear main seal which I had to have a local Lexus dealership repair. After I signed the paperwork I was not even brought out to the car to inspect it. After all of the unnecessary additional time and money that I already have into this vehicle I still do not even have my permanent registration after more than 6 weeks and a temporary plate that expired more than two weeks ago leaving the vehicle illegal to drive with not even an offer from Prestige Toyota to renew the expired temporary plates while this unknown delay is being resolved to obtain my permanent registration & license plates which Prestige Toyota charged heavily for. I have been reaching out to Ed Ruela and his staff repeatedly for well over a month now to find out when the vehicle will be registered but am receiving little to no response from them. Prestige Toyota sold me a vehicle that is now unregistered and illegal to drive with little to no communication or care on their end. As soon as they have your money they want nothing to do with you even when it means fulfilling their commitment of the purchase agreement. I have never dealt with a company that is so unprofessional with very questionable honesty. I cannot stress enough that I would stay far away from this dealership. Don't make the same mistake I did!Edit: In response to the generic reply from the dealership; I have been trying to communicate with the management at Prestige Toyota for well over a month now but almost all of my calls and messages have gone unanswered contradicting your claim that customer satisfaction is your top priority. Before Prestige Toyota had my money there was no problem contacting them whatsoever but now that they already made the sale they completely ignore the customer. Not only has this dealership failed to get my vehicle registered after more than a month and a half (leaving the vehicle unregistered) but after I pay to replace the UNSAFE tires as well as the other issues listed above that were intentionally hidden by this dealership I will have well over $2,000 into this vehicle that was portrayed as like new condition.10/9/23 Edit : Dear Prestige Toyota, You know that is a blatant lie, I was told when I picked the vehicle up on 8/23 that your dealership had ALL OF the paperwork needed to register it, I was never informed that an inspection report was needed and only found out after I inquired about the status of the registration. The very next business day I had that completed and sent to you which is all documented by emails & text messages between myself, Krystina and Mohamed. Prestige Toyota not only failed to submit the registration paperwork to DMV for this vehicle within a reasonable amount of time but you also had no problem letting the temporary registration expire without offering to renew it leaving me with a vehicle that has been illegal to drive for more than two weeks and when I reached out my messages were not returned. As I stated in my reviews of this dealership once you have the customer's money you want nothing to do with them. As I have repeatedly communicated to the management of Prestige Toyota there were several issues that were intentionally hidden with this vehicle such as the numerous etched paint blemishes and dings hidden by purposely not washing the vehicle before I test drove it & picked it up. At first I thought it was just very poor customer service but when I got it home and washed it myself I found out why
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September 2023 by Karen Barr
I wish there were more than 5 stars to rate our experience with Andy Eagle. We visited the dealership on a holiday weekend, solely for the purpose of comparison shopping. Largely due to the exceptional service we received, we drove home that day in an amazing new vehicle. From the time we entered the showroom until the moment we left, we couldn't have felt more comfortable. Andy was easygoing, accommodating, and guided us through the entire transaction--even contacting our insurance company and assisting us with the registration process. We will absolutely be buying our next vehicle with Andy!!
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September 2023 by Steven S.
Just bought a certified Camry from Prestige very satisfied and happy tohave had a salesman like Rob Rago to walk me through the process soefficiently and kindly made the experience very pleasant and easy! I most certainly will use Prestige again down the road and without reservationrecommend to my friends and clients.
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September 2023 by S W.
Came back after having a good experience with my fathers purchase of his Camry. Jeff made the deal seamless as possible and made a very stressful situation go by easily. Would highly recommend to my friends and family
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September 2023 by shane ramroop
One of my best experiences at a car dealership and I owe it all to my man Christopher Sanchez, from the second I walked in I was greeted with kindness and respect.I saw a car online and Chris made sure the car was ready for me to see and test drive. Went through everything on the car and made sure my father and I was comfortable every step of the way.Once i to talk numbers and negotiate, Chris was on my side and really working with me to see how we can get the best price of the car that worked for both parties.I watched as Chris went out of his way to help me get a deal better than I expected.Also when I picked up the vehicle it was fully detailed, and there were no surprises.And the best thing is I got a phone call 2 weeks later to follow up about how the car is driving and if everything is good.I would 100% recommend Christopher Sanchez to anyone interested in buying a new or used car, and I will personally have him sell my family another car soon!
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September 2023 by Tami Koenig
Brent and everyone at Prestige Toyota were incredibly helpful and informative every step of the way. We came in looking for a specific vehicle and it was seem less to get us into our 2023 Rav 4 Hybrid. Highly recommend
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August 2023 by Nicole Saporito
Prestige Toyota is a great dealership!! I recommend having Andy as your salesperson. He was very knowledgeable and made the car buying process easy! What a great guy and thank you for helping us with the truck!
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July 2023 by David M.
From purchasing the car with Joshua, to having our first service done with Jeff, Prestige has been a positive experience so far.
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July 2023 by Lucian Tomsa
My wife and I purchased a certified used car from Prestige Toyota of Ramsey. Our sales agent, Miro was great. He helped us to choose the right car and he made the all process smooth and easy. Miro is very knowledgeable and he also helped with the insurance and registration.Thank you Miro! I definitely recommend this place.
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July 2023 by Craig Homa
Great experience! I just purchased a new Tacoma from Toyota of Ramsey and the whole process was easy and painless. I worked with Jeff in sales who kept me updated as the truck made its way to the dealer from the factory. He answered all of my questions, took the time to chat and get to know me, and didn't try to push anything I didn't want. I recommend Jeff to anyone looking for an honest salesperson who is easy to work with.Dante in finance was also a joy to work with. His friendliness and high energy made the process of signing all of the paperwork NJ requires funny and quick.Otherwise the building itself is modern, clean, and had plenty of snacks and refreshments. I highly recommend this dealer to anyone in the market for a Toyota or anything on their lot.
