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June 2024 by Sales Customer-Service
I would suggest you having a receptionist to be accepting patients insurance and stop requesting a patient who has been to your facility previously to show their ID.
You need better signage to direct clients throughout the confusing hallway to your Lab office. There is no room number on the current signage that are located at another hallway. You need more than one sign that directs a client to your office because the building's layout has several hallway paths unmarked.
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June 2024 by Louis Simon
My wife and I both generally make our appointments back-to-back. We find online appointments easy to make. The check in procedure with the kiosk is also quick and easy. We especially like the communication through e-mail and text.
The phlebotomists are skilled and professional. We have seen Oksana for years and she always has a smile when she greets us. We like the service Quest provides and look forward to using you for years to come. Thank you.
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June 2024 by Nadine Hayden
Since I had filled out everything the night before and had an appointment I didn't realize I had to sign in again when I got there and someone who didn't have an appointment was taken before me. However I have to say I was taken quickly after.
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May 2024 by Steve Cit
Took more than three days to get results
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May 2024 by R C
Oxana was very friendly and kind. My child felt very comfortable with her.
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May 2024 by Sharon Gallen
Appointment scheduling is genius.
Facility was immaculate.
Technician was superior.
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May 2024 by Patricia Finn
Samira, the person who drew my blood, was professional and very comforting. She knew her job and did it well.
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May 2024 by Al Spooner
couldn't have gone more smoothly
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April 2024 by Mark Meli
Easy experience and great technician
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April 2024 by Joan
My appointment was 130 pm. The wait time was only 8 minutes. The phlebotomist, Oxana, a nice lady called me in... and, I had mentioned to her that I’m a little nervous, having my blood drawn. Also, we had a 4.8 earthquake earlier and, I was really anxious about the day, but she was awesome by keeping me calmed and distracted. Within a few minutes she said that she was done. It was quicker than I had expected, and I didn’t even feel when she was drawing my blood. She’s a wonderful lady, and cares for others. Thanks again to Oxana, for making the rest of my day great.
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February 2024 by Christine Perlak
I showed up without an an appointment , When I tried to check in as a walk-in, it said there was No available appointments. :(Then I heard the back door open and it was the lab tech asking if I had an appointment I told her I didn’t I was just taking a chance.She said I can help you check in quickly and I have a few minutes to take you now!!!I really appreciated this act of kindness!! She did not have to do that!!! :)I would highly recommend!!
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January 2024 by Steve R.
Oxana is one of the best phlebotomists I've ever had, and I'm pretty old and picky. No additional thoughts at this time.
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January 2024 by Jaidyn Comer
Honestly not sure why some bad reviews because this was the fastest Quest I’ve ever been too. Clean inside. Upon enter there is a huge private waiting room where you can self check in- I was called within 5 mins. My nurse Stephanie was super nice and I didn’t even feel her draw my blood, she was awesome.
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November 2023 by Lauren Ross
Poor customer service and lab draw . Having an appointment doesnt matter at this place. They will take walk ins before an appointment..
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August 2023 by J L.
This review does not reflect on the phlebotomists at this location. They are personable and professional. The one star is for the protocol "Quest" has in place upon check in which is devoid of any contact with staff in the reception area.
