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August 2023 by Claudia N Barnes
A stickler about keeping everything pristine what’s better than having a membership to a car spa I have an auto is excellent great service the fast they’re very reliable and they keep your car immaculate a pair membership. If you want extra services, you can have the mats clean for an extra cost, which is a dollar each month if you want deep vacuuming that’s an extra cost other than the standard that goes with the wash but the staff is pleasant it’s clean it’s very professional and totally in line with those of us that are very particular about our vehicles vehicles
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August 2023 by Eduardo P
They advertise a menu for you to pick items from but then force you into a package wash for $35. Price is not the problem. Do not false advertise a menu if customers cant pick items from it. When you pull in, you will see “outside wash only” $11 and super vacuum $15. Why can’t i combine those 2?Service: Auto detailing
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July 2023 by Vince Picciotto
Pretty amazing, they vacuumed and 4 guys cleaning when it comes out of the wash. Yet, the car was filthy? Looks like they spent 5 minutes inside and out.This was the second time I used this place. I gave it another chance...horrible mistake.I paid for the gold package $27.Poorly managed noone cares
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June 2023 by Kettles
Pretty expensive but not overly impressive. I paid for the platinum cleaning and shortly and had streaks of soap and water on my back window and in my trunk still had grass that wasn’t vacuumed out. It was very fast which was great but felt rushed and results showedServices: Vacuuming
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June 2023 by Trent fiorini
Purchased the Platinum service. Very poor vacuuming, did not clean dash or console, and wheels were still filthy. Not worth the money.Services: Polishing
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June 2023 by Jared Scott
Very disappointing result after paying over $30 for the platinum wash. 1/5 starsUpdate: they offered me a free wash and made good on it. Updated to 4/5 stars
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June 2023 by HappyHappyJoyJoy
Went with my 4 year old kids.They watched the cars threw the looking glassGot bronze service.When we went to the car the front was good. The back of car was a mess.They took off the kids car seat and left it on the floor. Food and kids mess was still on floor.Worst of all, one of my kids stepped on some sort of black grease and her shoes were a mess and it was all over my back seat and carpet.I spent over 2 hours cleaning the car and her shoes and the back was still a mess.There is a saying,“You get what you pay for”This place coins a new saying,You “don’t” get what you paid for!Service: Vacuuming
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April 2023 by Amanda M
Today was it, I am done with Urban Auto Spa. They run the vehicles through so fast that they come out with visible dirt and grime. I paid for a Gold level wash ($28.95). The finished product had streaks of dirt and grime, the windows were streaky (I had to redo them when I got home), the car was not even close to being dried. The "crew" did not like that I took a towel out of my car and wiped the car down myself to dry it.The cashier is pleasant, the rest of them not so much. I asked for a manager/owner and was told he wasn't there - what a coincidence.Services: Auto interior vacuuming
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March 2023 by Reuven Stawarski
When I signed up, it was suitable for the first month, but honestly, I should have just paid attention to the reviews. They're very not good at vacuuming the inside of the car on the side seats they're very not good at it, and they scratch both of my rims, and I will take this lousy review off once they pay for them because the manager keeps saying it's not them. I told him that it's on the driver's side words Common Sense, where it will get scratched, and he keeps telling me no, it happened somewhere else, so yeah, as a matter of fact, it's my brand new whip
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March 2023 by Lou C.
They just do a great job all around! Especially the rims! When you pay for the extras they really get in there and really clean everything
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February 2023 by Jay M.
I tried the Platinum package for my car, which I paid 33 dollars. The auto cleaning broaches-maquines are ok but personalized treatment was definitely deficient. Vacuum was insufficient, there were some dirt on corner, carpet and trunk. They sprayed water on the mats and semi-dried them. So they didn't clean them. No recommend this service if you are looking for what you paid for. For a quick outer wash is not bad.
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January 2023 by Mike M.
Used to be great but has gone down the drain. Full price for partial cleaning and horrible attitude from main attendant when you drop off your car and the manager who doesn't care when you raise issues to him.
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January 2023 by Matt Delpreore
I paid for a bronze which is $22 and includes exterior wash and interior vacuum and wipe down. I am always hesitant to pay for anything more than an exterior wash because for the extra $10 for the interior you normally don’t get much. This experience was par for the course. The inside of my car looked the same as when I brought it in. It was barely touched.Service: Vacuuming
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November 2022 by Michael M
This place has gone downhill. We get the most expensive wash they have and the car still comes out with unclean, patches both inside and out, and the windshield always comes out hazy. When we point this it out, they say we should pay for a detail. This issue we bought the car brand new just a few months ago. Detail NOT. And we wiped the patches wipe off with bare hand in front of them. Maybe they need to pay for social skills and training.
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November 2022 by Nikki Bizeta
Absolute worst service. Left my car with a lot of residual water and soap suds. They also knocked off my interior rear camera and didn't even say anything about it. Just left it hanging by the wire. Not sure why I played extra for an interior cleaning as it looks like the inside was also barely touched