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October 2025 by SG
Cross country move. Armstrong helped us move and Kseniia was awesome in helping us, including when right before the movers arrived we had to change the plan and drop stuff at storage and then to the rental house. Our driver Dwayne was incredible and both local crews were wonderful. All my crystal and breakable items were intact! Thank you Armstrong team for helping us move almost 2K miles!
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December 2024 by Marianne Valentin
Our move went very smoothly. Our movers Mitchell and Corey were fantastic. They arrived on time and came prepared. They securely wrapped our glass tables and other items. Nothing was damaged or broken at destination. We were very happy with the service.
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August 2024 by Alexandra Rosen
We used Armstrong for two cross country moves that involved packing, moving, and shipping both our household items and our two cars. Initially, we thought things would go smoothly because our emails and video calls with John, the president of the company went really well, and he seemed to have a good handle of our complicated move. Once our move got assigned to a coordinator, though, things started to fall apart, and both moves ended up going not as planned. Sandee straight up did not book the shipping for one of our cars, which we had no way of knowing until the night before when we realized we had received no information regarding our car shipment. When anything goes wrong, it is basically impossible to reach anyone at Armstrong by phone, and you just have to wait for them to respond by email and pray for the best. In our other move, they had put down that we would be packing everything ourselves, even though we had wanted the movers to pack it for us... and blamed us for this. Shouldn't this have been confirmed though, either way?
The entire process was honestly very difficult to manage, because Armstrong is basically a middleman company: your cross country move is actually being done with United Van Lines, but at your departure location and destination, there is a different, local company that does the moving (and packing/unpacking, if you requested that) for you. This makes communication with each of these separate companies very difficult. Similarly, moving your car is done via BlueStar, who then arranges a company to tow your car locally. Armstrong's role is simply to coordinate all of this, but their communication with both you and between all the different individuals involved is extremely poor.
Finally, the way they handle billing is not transparent at all. I have the sense that they are used to billing companies directly, and not individuals, but as a result of that it makes some of their billing policies not at all transparent.
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December 2023 by Abdi Mohammed
They unloaded me a day before my appointment date. Quick unloading. Overnight parking available. The guys unloading me were nice and professional.
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August 2023 by Timmy Maddison
Great service and very helpful all along the way. Team will follow up during every part and make sure that everything has lived up to your expectations - would highly recommend.
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July 2023 by Chris Winterrowd
Moved from Atlanta to NY and got a call the morning of asking if I had packed my things, which I hadn’t because I got pack and load service. They were late, and the main crew guy ate his lunch in my house, then threw it in the trash can and packed the trash can. I found it when I got my stuff in NY.Everything was thrown in boxes, with no organization. I had cleaning supplies with my plates, and they leaked, of course. Cleaning supplies with my lamp shades, and another leak. I was told cleaning supplies wouldn’t be packed, so I’m surprised that any of that was included, especially open items.I’m missing items, and have no idea where they are. When the movers delivered my things, they asked if the movers who packed knew that I was moving, because it was so unorganized and most items weren’t marked on the inventory sheet. I’m surprised I have what I have, but really wish things weren’t missing.The delivery guys in NY were super respectful and helpful, they did everything they could with the piles of things thrown into boxes, but I had to unpack a lot on my own.Overall… I thought this was going to be an easy move having everything packed and shipped for me. At this point, I wish I had opted to pack and move myself because it was a disaster.Edit: I also reported that one of my lamps was broken and haven’t heard a word about the process to replace it. And as a side note, Chantel was my contact throughout the process and I couldn’t be more pleased with her commitment to service. I don’t want this to reflect badly on her, as she was in constant contact with me and very helpful. This is just so disappointing about the packers/movers in Atlanta.
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April 2023 by Ethan MacKuin
Aaron, David, Tony, Nelson, Vince, and Omar were amazing. Everything arrived safely and without issue. They went way above and beyond and were phenomenal. Can't recommend them enough. You will love them.
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February 2023 by Beth Cohen
We had a great experience with Armstrong Relocation (Randolph, NJ) during a move from NJ to NC. Each person we dealt with (Ray Ann in sales, Hollie the Move Coordinator and the Jimmy and Aaron’s moving crews) was pleasant, professional and detail oriented. Hollie and Ray Ann were very easy to contact if I had questions and were always eager to help.
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November 2022 by St Luke Parish Long Valley NJ
We highly recommend Armstrong Relocation. We were in an urgent need and Armstrong, in particular, Mike D. and his staff went out of their way to help us with our specific need. They were accommodating, delivered as promised, giving us a specific time for arrival, were punctual (even early), patient and professional. We would highly recommend Armstrong for your next move.A big Thank you to Mike and his staff.Fr. Owen and St. Luke Parish
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October 2022 by Kristen Olsen
So happy I hired Armstrong. Leading up to my move, everything was handled super professionally and very organized. Our moving team Dan and Matt were super efficient, and really nice people. They went out of their way to make sure we were happy with how they placed all of our belongings. I would recommend to anybody!
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October 2022 by Grace Lindsay
Movers themselves were nice and pretty efficient. Office people I had to talk to schedule the move were incompetent. They misspelled my name and email address and so I didn't get the initial quote. This delay meant that I couldn't get the move dates I originally requested that they had said were available. After that they misspelled my email again and I didn't get the confirmation for my dates. I had to email and call for over 2 weeks before they finally checked and saw they didn't send it to the right place. I didn't get any apology for any of this. There was also a miscommunication regarding if we could keep the beds overnight between the packing day and the move day and instead of simply apologizing for the miscommunication they were rude and indirect.I will say not everyone was bad. I called the generic number on the day of my move because I was never told what exact time to expect the movers (and I didn't want to call the woman I had been talking to because of all the above) and the person who answered then (Dakota I believe) was very helpful and apologetic for everything I had to deal with.Luckily everything ended up going fine the days of the move (from NJ to NY). The movers were friendly and very helpful considering we had two small children in the house. There was some slight damage to some furniture (a little upholstery tear and a slightly misaligned drawer) but otherwise everything made it pretty well.
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September 2022 by Richard Lipski
I wanted to write this review to let you know that Armstrong Relocation and the staff have been wonderful to work with. They are courteous, professional and they take care of you. I wanted to say thank you to Mickey and his staff as they helped me out tremendously with our moving needs. Keep up the Great work.
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September 2022 by Ronald Leven
I had a great experience with Armstrong. They held my goods in storage during transit for about three months and were very good about keeping in touch with me. They made arranging a delivery very easy and the cost was much less than I expected. The team that showed up for delivery were professional and efficient but also patient and sensitive to my needs.
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August 2022 by Elizabeth Sugar Boese
I will update this review and stars once repairs are complete --Armstrong was who was assigned to us when we chose to move cross country with United Van Lines. Hollie was our contact person and she is super nice, caring, and even called during the move to check on things which is amazing especially since we had some damages occur from both the packers on packing day and the movers on moving day. Hollie seems to deserve 5 stars for customer service. The two packers Kevin and Tom were super courteous and friendly and packed about 50 boxes of the fragile items (when we unpack will also update if anything broke). One caused damage to the ceiling but at least pointed it out to us, which we respect because accidents happen. The next day had 4 movers were all courteous. They caused about an 8 inch long damage to the wood on the side of the stairs, but none of them said anything and when we pointed it out (we kept asking them to tell us where they threw out the piece of wood chunk that came out so we could glue it back) they just wouldn't say anything at all - not even an apology! We told them accidents happen but please tell us where the chunk of wood went so we can fix. Finally the United driver went searching through all their trash and could not find it. So then there is the damage repair person Jenny Reese or Rice. She does not respond back. At first she had a repair person coming the next day, but then they couldn't make it and cancelled. Then the next person had covid and couldn't come. She was hard to track down, doesn't return calls, and doesn't give updates. I still don't think it's been fixed and it's been a week now. AND now the movers on the west coast caused deep gouges in the bamboo flooring in the new house after assembling a bed. ARGH! I cannot get a hold of this Jenny lady of course, so I need to start calling everyone at Armstrong Relocation until someone helps repair the damages caused by these movers. Accidents happen, but please communicate when things will be fixed! Will update this review with higher stars and details about the repairs once repairs are complete. Also, the United truck was supposed to come with a grandfather clock box specifically designed for grandfather clocks, but it didn't get in to the truck for some reason (United problem) but the movers seemed to have packed the clock ok so kudos to them on that one.
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August 2022 by Henry Gurley
Everything about our move from Atlanta to New York with Armstrong Relocation has been a disaster. Actually the sales guy was good - better than they deserve. After being sold a $20k cross-country full service move, we expected at least that they might be on time. The packers and movers were so late that I had to work with them for hours just to get the truck loaded. Then they told us to provide two weeks’ notice for delivery, which we did. But it turned out that wasn’t enough and they couldn’t deliver our goods when we needed them. Then on the day they were finally scheduled to arrive, I thought surely this would go okay. Disappointed again. They were late, as they have been at every step of the process. Excuses all the way from Terri and Keisha in Atlanta. Never kept their word once. Deeply disappointed with this entire process.
