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February 2024 by Me M.
The worse dealer. Don't buy here they are not one of their word. The used cars break down within 2 weeks of buying them. They over sell warranties and tell you they don't cover most repairs. If I could it would be 0 stars
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February 2024 by Cosme D.
On February 5, 2024, I encountered a series of highly troubling incidents at Performance Ford that warrant a detailed review. This review is an essential account of my experience, including the unethical conduct, lack of accountability, and failure to address issues raised by Anthony. I initially posted a review expressing my dissatisfaction with Performance Ford's service team, prompting a call from Anthony at 12 pm. Astonishingly, Anthony attempted to coerce me into removing my post by promising to resolve the negative equity issue associated with my vehicle. Eager to find a solution, I arrived at Performance Ford at 12:30 pm. Upon meeting Jimmy, I inquired if Anthony had briefed him on my situation, to which he confirmed. Despite multiple mentions of the negative equity concern, Jimmy evaded providing a direct answer. During our interaction, a staff member washing a car blatantly harassed my girlfriend by repeatedly shouting "Nice fat ass" in Spanish. I then explained and translated what was said and Shockingly, Jimmy remained silent, failing to address the offensive behavior and create a safe environment for customers. As we explored potential replacement vehicles, I persistently raised the issue of negative equity, seeking clarity on Performance Ford's commitment to resolving it. Jimmy, however, failed to provide a direct response, wasting valuable time during our interaction. This lack of transparency culminated in an unethical revelation when, during the negotiation of deals, Jimmy finally admitted, "I thought you knew we wouldn't take care of it with the prices we are giving to you." This admission not only contradicted Anthony's earlier commitment but also underscored a severe lack of accountability within Performance Ford. Anthony's failure to uphold his promise, coupled with Jimmy's indirect responses and the blatant sexual harassment encountered on the premises, paints a disturbing picture of the dealership's integrity and commitment to customer satisfaction. It is crucial for potential customers to be aware of the unprofessionalism, lack of transparency, and failure to address serious concerns at Performance Ford. I left the dealership at 4 pm, thoroughly disillusioned with the entire experience. Sincerely, Kevin Delgado
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January 2024 by Al M.
I bought a new Lincoln Corvair for cash. I've been waiting for 2 months for my license plates my temporary tag has expired twice now and I still don't have my plates. They told me the plates were going out yesterday, but according to UPS, they haven't received anything from Performance Lincoln. Now I have a $54k car I can't drive. I wouldn't recommend this dealers to anyone looking at car!
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January 2024 by Lucas P.
The oil change was good, the diagnosis was a waste of time. Overpriced parts and labor.
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January 2024 by Kurt C.
It took their service group 3 weeks to repair my Transit wagon. And for over $2200, they couldn't dig my van out of the snow and ice where they parked it. My son had to dig it out. Pretty bad, you're better off going to Morristown Ford, but they're only a little better. I'll give them the 4 days for the holidays, but way too long, too expensive and no courtesy to dig the vehicle out of the snow
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November 2023 by Shawn S.
The dealership never made good on the issue, nor did they even offer/attempt to rectify our concern. They instead said basically "you signed the papers" after the paperwork was done. BBB complaint filed resulted in them giving a generic BS response, which they didn't even follow up on when it was rejected by us. I feel sorry for anyone else that falls victim to their bait and switch sales tactics that they pulled on us costing us thousands.
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August 2023 by Anthony B.
Had a 2011 Mustang GT brought in for a noise, was told it needed engine work for almost 6,000 dollars. I originally refused & considered to sell the car. Service Manager convinced me to fix it saying "its worth it since it's a nice car" went on vacation & when I came back, I picked up the car & the same noises occurred. Brought in & was told the car needed a new Engine, that it would cost 15,000 dollars to repair. Nothing was done to fix this issue, they only offered 500 dollars to buy the car. Had to sell the car to a different dealer for almost nothing.
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July 2023 by Vinn R.
Just renewed my second lease through Performance Ford. My opinions and review are unsolicited. Nothing but good things to say about my experience here. Jimmie the salesmen kept the whole process easy and had the opportunity to meet the general sales manager Jim and the VP Doug who were both very helpful and persistent in finding me the perfect F150 for my business and the best pricing offered in the area. I've sent a few of my clients there already in the past & I'll continue to refer others there. Do not let the few bad reviews posted deter you from allowing yourself a chance to experience what this facility has to offer. I stand behind my statements. Thank you PF for helping me into my F150.
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July 2023 by Melissa N.
I agree with most of the reviews that this place is shady to the core!! please go elsewhere, I'm still waiting for my reimbursement on a Tire and Wheel warranty that was cancelled over 3 months ago . I have been in contact with the dealership several times and still no check, I spoke with David M in finance a few times now and he's saying my check should be in next week!!! let's see if this gets resolved and I receive my money!!! I also never got a call back from the GM , which I left my name and number for couple times to address my concerns... Save yourself the aggravation and go elsewhere.
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July 2023 by K C.
I went to see a vehicle that was listed online as inventory. "It was sold" "Picked up the day before". BS. It's still listed. I question if it ever really did exist. Watch out!!!!!! Tried to add a "Dealer, BS BS BS fee" of $799. Drive right by this dealer.
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June 2023 by Frank R.
After 2 1/2 months total being at dealer 2 rebuilds and anew trans still not right! After new trans the next morning left lake of trans fluid all over my driveway . Also truck sat on their lot for over a month and instead of cutting the rotors like service manager said they tried to sell me $800 brake job that wasn't needed. But I did it myself for $600 less and all that was needed was the rotors to be cut like promised. I don't feel safe to have family in truck!!
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March 2023 by Terry O.
Awesome customer service!! Service Advisor Erica was great. Took care of my car quickly & answered my questions without fail. As someone traveling, just what I needed to find. Thanks everyone at Performance!
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February 2023 by Robbie B.
This review is about the service department fraud and the service manager/greaseball Anthony who tried to pull a fast one ! I brought in 2019 Ford Explorer was told that the car needed a wiring harness due to rodent damage. When I went to the dealership to go over the car with him, he could not find any damage to the Wiring Harness from a rodent. He was so embarrassed at his carelessness that he almost swallowed his cigarette! He changed the terminology on the invoice to show a wire overlay and said he was able to discount it some .. of course it didn't need what he said it did after he actually took the time to look at it... ps he never discounted the bill . Not to mention the fact that the way he spliced the wire and preformed the "repair" is not a Ford approved repair method. Lastly, The car was already taken apart outside in the lot where Anthony and the service writer, Erica inspected it. I watched while all they did was add a jumper wire from the fuse box to the center of the dashboard that I took a picture of. This was certainly not $1985.00 worth of labor. I have filed a fraud claim with consumer affairs in Trenton after first leaving a message for dealership owner Kevin to discuss what is going on with his dealership. Unfortunately, Kevin never called me back so I felt I had no choice. Shame on them ! To add insult to injury they then were pushing to sell brakes, fuel system service and coolant flush .. In the end charged 4300.00.
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January 2023 by Chris W.
I would give 0 stars if it was an option. I never had such a horrible experience with a business before. Set an appointment for 3 weeks out and dropped my vehicle off, I then get the vehicle back and my car has not actually been fixed. I tried to bring it back for them to fix it and they tell me I need to wait another 3 weeks for an appointment after I already paid. I said my car should have already been fixed and you need to drop everything and fix mine first since your mechanic clearly didn't do his job right the first time. They finally said bring it back in and it sat for almost three weeks and they didn't even look at it. I called 7 times and they would just leave the phone on hold and never come back when I asked about the status. On top of that my vehicle is. 4 cyl and they only changed 3 spark plugs when it had 4 spark plugs. Staff is unfriendly, workers are inadequate and incompetent, I could care less how busy you are. You take care of your projects you committed to fixing before moving on to other projects.
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November 2022 by Roscoe J.
Shady sales tactics. Long waits for service. Not a good experience Constant staff turnover.