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October 2023 by Michelle Danielson
We've been customers for years. Alan, the technician who just came out to do maintenance on our unit was professional, knowledgable and friendly.
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October 2022 by Frances J.
Absolutely the worst company. Rented the softening system for 21 years and a tech tells us our system not functioning. He puts in an order for an upgrade. After repeated calls to the company the manager never gets back to us with a date for install . Customer service is non existent!!!
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October 2021 by Robert K.
They dont answer the phone or return calls. We have one of their water softeners and it went bad so we called to get a new one and we were told someone from sale will call within 24 hours. No sales people called after leaving 2 messages over a week ago!
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January 2019 by Antonio G.
I must say this place has turned for the better. I just recently moved into a new house that has one of their systems and I have 0 experience with this thing. They walked me through everything, answered all my questions and concerns. What I appreciated the most that there was not a pitch for spending money on service or even salt. They said the salt can be bought from Home Depot and told me exactly what kind to get and why since there are different types. I called again asking about discolored water and such and again walked me through looked at pictures I took and told me everything is good not to worry and why the water looked that color. Very knowledgeable and great with the explanations, they really know their stuff. Thanks again guys
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December 2016 by Ted G.
I received very poor service. Everything they did they have to come back and fix multiple times. The billing departments overcharge me. They should not be in business. They are a bunch of crooks.
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September 2016 by Dave G.
Don't waste your time and money. The company installed our water softening system, but sent a technician who told me to call a plumber. He said he hates water. I called several times to ask to speak to the service manager and haven't received a call back from him. Good-bye Suburban Morris.
