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February 2024 by Lisa Grenard
Jason and his team are top-notch! I can't say enough good things about this auto body repair shop. Monica at the front desk is a pleasure to deal with after something bad happens to your car. Professional and friendly, excellent work and awesome communication every step of the way!
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February 2024 by Tarik Scaranni
I couldn't be more impressed with the level of service and the quality of their work. From start to finish, the entire experience was outstanding. Jay and Monica were not only professional but also incredibly friendly and approachable. They took the time to thoroughly assess the damage to my vehicle, explaining the repair process in detail and providing a transparent estimate. The repairs were completed promptly, and the results were nothing short of exceptional. Thank you for going above and beyond to make the entire repair experience seamless and stress-free!
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February 2024 by Z R
This is my second time using Crash Champions and they are awesome. I got my car back quicker than expected. They even vacuumed the inside of the car which was helpful. Thank you to everyone at Crash Champions in Randolph NJ.
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January 2024 by Jason Clemente
Monica at the front desk was excellent. She helped me obtain a loaner car ASAP even though Enterprise Rental dropped the ball. Jay,who I believe is the owner, made sure the repair was done properly (someone rear ended me). He also pointed out other issues not related to the motor vehicle collision. I paid out of pocket for that repair but it was well worth it. My car (2014 MB E350 convertible) looks terrific. They made the the repairs fairly quickly!I would recommend Crash Champions to family and friends…..Eric Clemente
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January 2024 by Lindsay Karros
I had to take my car to Crash Champions for a small surface level scratch on my cars bumper. No matter how small of damage I had on my car they treated my situation with the upmost concern and helped me with my needs. The women at the front desk were extremely polite, helpful, and knowledgeable as well as the mechanic who looked over my car and explained the repair process to me. My car was repaired in no time and the entire process was smooth and easy. My car also came back to me cleaner than when I gave it to them which was a huge surprise. I can tell that they care about their customers and I am very thankful. I would choose Crash Champions again if I needed their services.
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January 2024 by Heather Kull
I had an excellent experience with Crash Champions in Randolph. Great customer service and fixed my car good as new. Would highly recommend. Monica was super helpful and Jay is the best!!
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January 2024 by kristi tompkins
This shop is amazing. My car looked absolutely brand new, inside and out, after the repairs. Unfortunately about two weeks after I got my car back I was in another accident. Thank God for Monica and George who really helped me feel better. I am currently sitting in the shop smiling for the first time today, knowing that my car is in amazing hands ❤️ Thank you so much!!!!
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January 2024 by Jef B
Took a long time to get my car repaired , trunk would not close , only fixed body damage and didn’t fix any mechanical damage, and they lost my aftermarket led I had on my car and didn’t replace , even tho I asked them if they wanted me to take them out before they started working on the car and they said “ no we will put them back on your car”, They Delete bad reviews!
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December 2023 by Allan F.
I do not recommend this shop at all. I took our car in for repairs and the communication was very poor. Updates were sent via email AFTER I made a call. 3 times. Promised returned phone calls that never happened. Vehicle was retired 6 weeks later. We were told that if we noticed any issues after taking the car home to give them a call because it had a lifetime warranty. What a joke! Two days after taking it home, we noticed that the fuel door was not sitting flush with the qtr and a finger smudge was left on the clear coating. My first thought was, no big deal a quick wet sand and buff and an adjustment on the door it should be a quick fix. Well, when we called. The customer service went out the door. They were rude on the phone talking down to us as if we were giving them more work to do. My wife brought the car in only to be talked down to by one of their supervisors and giving her 1000 excuses on why it wasn't there fault and that nothing could be done. After calling in and finally getting them to look at the car and try to fix the issues. We were told that they needed anywhere from half a day to a day and that no promises were made. Needless to say, we didn't want to return. They have lost our future business and we will inform friends and family to avoid this business and leave plenty of reviews for all to draw up their own conclusions.
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November 2023 by Christina Simatos
Very professional and helpful throughout the entire process. They did a superb job on my vehicle and, as an added touch, detailed my car at no additional expense. I am recommending EVERYONE get their car serviced here- you will not be disappointed. ??
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September 2023 by Kim Slade, DVM
Jay’s repairs were done extremely fast and on time. Jay answered all our questions and concerns and they detailed my car before returning it. This is the second time I needed body work to this vehicle and would never consider going anywhere else but here. The support staff are incredibly helpful and friendly. Thank you Jay and staff. You exceeded my expectations.Services: Painting
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September 2023 by Joseph Tomaino
Referred by a family member who had a great experience and Towne Auto exceeded all expectations. Jay from Town Auto explained all my options and costs, which helped me make a decision that was best for me. Even better, the finished product was excellent. Five stars!Service: Body & Trim
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August 2023 by Jerry Tanner
Just picked up our 2019 Nissan Rogue Sport..Extremely happy with everything the work that Towne did,looks better than the day I picked it up new...Towne detailed inside and out!!!Jay and Sam a wonderful job,Monica in the front can't say enough about her.......
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July 2023 by Karen Esposito
Jason and his team at Towne Auto did an excellent job on my 2019 Toyota Highlander making it look brand new. I also had a few other scratches on the car that they took care of and it also came out like brand new can't even tell where they were. I would HIGHLY RECOMMEND them to all. They were all very professional and Monica at the front desk was very nice and took time explaining and how long it would take and they were point on!!! I give them an A+++++ when I got my car back they had washed it and also detailed it!! Thank You!!!
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July 2023 by Katie Kresge
I’ve used Towne Auto Restoration twice. First time because Progressive suggested them to me and the second time because they were so great the first time I requested them again. Monica is extremely friendly - always quick to answer phone or get back to you with any answers to your questions. Jay is friendly and very competent in his field. I have nothing but fantastic things to say. It is easy, honest and most importantly they do great work on your vehicle! Very easy rental pickup and exchange right on site. Absolutely 100/10 all around!
